CVS Pharmacy

Horrible customer service. And who makes you sign up for a card if you don’t have one. Shop Walgreens!

Love this CVS! Staff is pretty friendly, I am a regular here. The only reason I’m giving you guys three stars, is because i feel like you guys sell expired stuff just to make the extra money. I bought a power rade and as I’m drinking it, I realized it expired on December 1 2014. This isn’t the first time I’ve ran into your expired snacks/​drinks. It’s totally un-​cool, and maybe just keep a better eye on expired goods. Other than that, I’m happy shopping here! Next time, I’ll just make sure my product isn’t expired. (which a customer shouldn’t have to worry about this) would have given four stars, if this wasn’t the 2^nd or 3^rd time of this happening to me.

I am actually surprised by the low review here. I found this CVS to have ample parking, easy to find and even close to the Palatine Metra if you need to grab something as an emergency. It also is a large location, they even have souvenirs here. I came here to purchase some migraine medicine and even found a manufacturer’s coupon dispenser right next to the product. When I was checking out the checkout lady was even kind and giving me advice about migraine and which brands are good. No issue here whatsoever.

I could not agree more with these reviews! I have yet to have a pleasant experience at the pharmacy! Rude and clueless are the perfect descriptions for the Pharmacy service and it is consistant! Prescriptions are rarely ready, they say it was just called in when in fact, it was three hours ago! How do I know? My husband called it in! They just don’t check the voicemail from Dr’s often enough!
On the other hand, the woman up front, is as nice and welcoming as can be!

All the reviews are spot on about the pharmacy staff. I had never dealt with the pharm staff until this week. I went in for an over the counter medicine that was on sale. Where the medicine should be, there was a sign that said they had it at the pharmacy to pick up. It made send because it’s quite an expensive item so I walked over and proceeded to wait five minutes while the Pharmacist & Pharm Tech talked about dating & relationships in the back. They paid no attention to the front counter and I failed at getting their attention.
When they finally did see me and two other ladies waiting, literally five minutes later, the tech asked what she could help with while the pharmacist just stood in the back not helping the other ladies. I told her what I was looking for, a very common over the counter med and she started checking the prescription bags because she thought I said a name. I said it’s actually an over the counter med. She said oh, no, I don’t see it, without looking. The pharmacist came up and I asked her about it telling her the sign said it was at the pharmacy. She had no idea what it was either (strange for such a common med again) and then said nope, it wasn’t back there. I said, «Oh…that’s strange… because…the sign said to ask the pharmacy…» as my voice trailed off. Pharmacist just looked at me. She finally said after a long awkward silence — well, I can call someone from the front.
Anyways, someone came from the front and they ended up having it behind the front counter. She said they had to change that sign as it was obviously wrong but the pharm staff was clueless & pretty rude. Thank goodness the people in the front seemed to give a bit more of a crap about their customers.
Summary, I’m never ever going to patronize their pharmacy. The retail side is all good though.

Very disappointed in this CVS location. The pharmacy staff is rude, unhelpful and lacks customer service.

I’ve come here a few times during the day & the staff have been pretty rude & unhelpful.
I went to the pharmacy to ask for something & they told me they didn’t handle that stuff & to ask the person at the front. When I began to ask the person in the front where I could find an item they told me they didn’t have it before I could even finish by question.
On multiple times I have come in here & been treated with an attitude. I simply walked out & went to Wal-​Mart.
While the staff can be rude I have been here a few times at night where the staff was nicer & more helpful. The location of this store is also very convenient.
Overall this CVS has some good prices but for the way I have been treated here I will not come back unless I really need to. I feel Walgreens or Wal-​Mart a couple miles away has the same if not better prices & I have never been treated rudely at either store.

All the people there are very friendly and helpful. The main reason I go there is because of the excellent Pharmacy Staff… Dr. Woo Kim is always there to answer any questions I may have and really takes the time to get to know you on personal level to see if there are any underlying cause’s to whats going on. Plus he’s always willing to take time out of his busy schedule to lend an Ear or Hand to help out anyway he can. For that I, I thank you Dr. Woo Kim! I highly recommend you going there and tell him Dan Darby says hello