A & G Appliance Service Inc.

ZERO stars. The worst. Avoid. Everything other writers have said has happened again. Home Depot’s warranty program uses them. No show, no call can’t fix rude etc. etc. I really hope they go out of business soon.

Jeff is RUDE. I had a repair done on my dryer by George and a little over a month later, the same problem is back. Jeff was completely obnoxious about scheduling George to come back out and I wasn’t thrilled about having him there either since his repair didn’t fix the problem. I’m calling another company — A & G is AWEFUL!!!

I agree with previous writers. I am still waiting for my frig to get fixed. I am with NICOR home solutions and they contracted A&G. It’s over 3 weeks and when I called a young lady told me she’ll get an ETA on the part. I called back the next day and she was rude and said she requested it but has no idea when she’ll actually find out. NICOR needs to fire them. If I don’t hear from her by the end of day I’m cancelling and asking NICOR to find me someone else. I can’t believe they have been so rude and swear to customers on the phone, that is the most lowest and unprofessional place. Hope they lose their contract.

I love to support local businesses, but NOT THIS ONE!
A couple of months ago I called A & G Appliances to have my dishwasher repaired. They sent someone out who has very professional and got right to the problem… unfortunately, I needed a new dishwasher, but was told that they could come out and install it when I got the new one.
Last week I ordered my new dishwasher and then called A & G to ensure that they could install it for me. The dispatcher, Jeff, was very nice and told me that they do same day service for repairs and next day service for installations. I told him I would call back when I had a confirmed delivery date.
So… my dishwasher is being delivered today so I called and again got Jeff on the line, he was NOT FRIENDLY at all and when I requested my dishwasher and range hood be installed tomorrow, he said that it could not be done until some time next week. I reminded him about our conversation last week when he told me that he said I could have next day installation and his response was very sarcastic, «Are you going to hold us to that, what am I supposed to do call someone and say, sorry this lady wants her dishwasher installed tomorrow so you will have to wait!» I said, «Jeff, I do not appreciate the sarcasm, you were so nice last week, but not so much so today» He then hung up on me and when I tried to call back it went immediately into voice mail that said I was guaranteed a call back in 10 minutes. Guess what… it has been 20 minutes and NO CALL!
This is very disturbing that I am told one thing politely last week and this week, treated very rudely. I will have nothing good to say about A & G in the future and will ensure that no one I knows deals with them!!!
NEXT PART…
3 hours later I get a call from George, the person who would be installing my appliances. He said he could come out on Tuesday, but could only install the dishwasher and would have to come back to install the range hood. I said ok. In the mean tiime, I had spoken to my husband and he said we should go with someone else who can meet out needs and be more professional. I was going to call the next morning to cancel… BUT I received another call from George who said he had a cancellation for the next morning but again could only do the dishwasher. I told him that I had spoken to my husband and we had decided to have our installation done by someone else based on the fact that we could not get both installed at the same time and that Jeff had been so rude. George then said, «When the F**K were you going to tell us this your F**k**G C**T!!!» and hung up on me!!!
THIS IS THE MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH… I HAVE NEVER BEEN TREATED SO BAD IN MY LIFE!!! PLEASE DO YOURSELF A FAVOR AND DO NOT USE A & G APPLIANCE!!!