Kevin Kilfoyle – State Farm Insurance Agent

My son had two accidents within a month. The first was not his fault and we had to work through the other driver’s insurance company, which has been a painful experience to say the least. The second was my son’s fault, and we are insured with State Farm through Kevin Kilfoyle. I cannot say enough about the level of customer service and speed in which they are handling our claim. In addition to that, my claim representative, actually picked up the phone and intervened to help me with an issue that had nothing to do with my State Farm claim, and assisted me through that problem. They go above and beyond, and to be honest, switching to State Farm and Kevin Kilfoyle was the best decision I have ever made. I wish I could give him 10 stars!

Please save your money and go with another insurance company. I was a client with Starte Farm for over a decade and was abruptly dropped because the underwriter thought I had too many claims. I believe it is fair to mention that the claims were not due to my fault: I was a victim of a hit and run accident, a piece of scrap metal hit my car on the freeway and my car was broken into with items stolen. Now please, correct me if I am wrong, but isn’t insurance for unforseen circumstances? Is that not why I I pay a monthly premium (and on time, might I add). Irregardless, I was lucky to find comparable insurance through another carrier (GEICO) that is not only cheaper, the deductibles are lower. However, my struggle continues because they now refuse to give me the reimbursement check for remainder of balance that was unused. I called on two different occassions in order to make sure my addres was correct and to check on my status of my check. I was assured my address was correct and told to keep looking for it in the mail. Now a month has passed and no check. I called and spoke with Jennifer, who then notified me I was mistaken and no balance would be paid out to me. I am unsure how this could be true seeing I canceled my policy before the coverage expired. In addition, her attitude was unlike I have ever experienced before through the Kevin Kilfoyle office. I explained that I was told by both Kevin and Betty Jo that I should expect the difference in the mail, and she replied «I am not Kevin, nor Betty Jo so what do you want me to do about it?» Overall, how can I be surprised when they no longer receive a monthly check from me? But now they are going to keep money that is due to me? I am extremely disappointed in the service I have received from State Farm and beg future clients to take your business elsewhere.
State Farm is not the kind of neighbor I would like to have. How about you?

Fantastic, professional, personal service from Kevin and his staff.
He’s great with follow-​up, and he got all my policies (home, life, auto, renters) set up efficiently and quickly when I moved to the area from another state.
I highly recommend Kevin Kilfoyle for your insurance needs.