RadioShack

Why do your hours online (Google, Unilocal,and your corporate website) indicate that you open at 9:00AM and you’re not? In fact you just stare out of the window and claim you’re closed. You’re not doing anything in there, apart from mindlessly staring at your cell phone like a typical costal, brainless, nor-​cal inhabitant. Your customers don’t take kindly to these kinds of things. Perhaps that’s why you don’t have that many customers anymore, and your business is failing???

I have always like radio shack and the great service they provide… I was glad to know the Pacifica store would stay open and operate as a co branded store with Sprint. I went into the store to check out Sprint’s «cut your bill in half» promo and was told I qualified for all the following promos: free Samsung Galaxy s6 phone, free LG tablets., $ 100 20 family shared plan… My bill would be less than my $ 179 bill with. At & t. Boy was I mis-​lead by the Sprint sales men. My bill is now $ 390. Per month. And Sprint customer service says none of the promos apply and I have to deal directly with the store… The manager says I was told truthful things and its not their problem and he didn’t seem concerned that they didn’t disclose all the plans, fees and charges during point of sale. To add insult to injury one of my new Samsung Galaxy S6 phone’s screen went black after 10 days. The Sprint rep told me it’ a a manufacturer’s defect and he has to charge me a $ 35. Restocking fee to replace. He told me to try and take it to a regular Sprint to have it replaced. I purchased the insurance but that didn’t do me any good. What terrible customer service. I would not recommend Sprint unless you like being taken advantage. I will patronage the radio shack portion of the store but not the Sprint side. The other thing… Sprint will not give you a receipt of what your plan entails at time of purchase. They do that so they can charge you all kinds of fees. Leases and access charges and you don’t have a leg to stand on because it’s your word against their sales rep because they are not reputable enough to give you a copy of your plan with all the terms and charges spelled out in advanced.

I love this Radio Shack. I had just spent over 38 minutes on the phone trying to reach a human at Best Buy in Colma. Whatever you do scrape Best Buy. No one ever came to answer the phone and as I said I waited for 38 minutes (and I was on the order line no less). I simply wanted to know if they had an Ethernet cable (50 ft). I finally gave up and called Radio Shack. Viola, they answered the phone in less than a minute. Verified they had the cable and quoted me a price. Now, that’s what I call customer service. I can honestly say I hate Best Buy in Colma. They are not customer oriented and don’t give a hoot about customer service. Totally and 100%unacceptable. Oddly enough I am only ten minutes away from Best Buy. I was more than happy to pick up my cable at Radio Shack. My hats off to Radio Shack for true customer service.

Oh s#*£!!!
I just dropped my phone. My entire life is on that phone! When was the last time I transferred images? That brilliant idea to «hide my passwords» on it instead of paper? Not so genius.
My heart is racing. It’s hot in here. My mouth is dry. I feel lightheaded.
:we interrupt our regularly scheduled programming to bring you this new development:
I know you know what this is like. It’s one of the not so great experiences we share universally. Everyone at one point or another has felt that justifiable panic.
I’ve seen mall kiosks that repair phones. I used one recently for my younger daughters phone. She hasn’t had her phone for over a week because a shattered glass morphed into a broken motherboard (THEY broke it repairing the glass).
I rang Radio Shack to ask if they can fix my phone. A very calm, friendly voice encouraged me to bring my phone in so they can take a look.
I brought my phone in feeling completely frazzled, angry that my deodorant failed me during this crisis… I was a wreck.
John looked at my phone and told me it was salvageable, the inexpensive rate, and he will ring me up when he is finished within an hour.
Well — he saved my phone within an hour, I paid about $ 100 for repair and a new protective case (got discount on case for using store repair service) and, and, AND
He replaced my daughters shattered back glass in 2 minutes for $ 20 — discounted rate because I used repair service on the same day.
John Hood — thank you for your professional, efficient assistance. I appreciate it so much.
Five well deserved stars.
Bookmark this one just in case your phone dives onto the ground in an attempt to ruin your life.

Your typical high priced electronics store this local radio shack differs from know others in that respect.
I noticed Unilocal also had the store listed as a hobby store. What a joke! Comparing the Linda Mar Radio Shack to a hobby store is like saying a 7-​Eleven is a supermarket. The category should be removed from the store. And in my opinion from every other Radio Shack the Bay Area. There’s no way in hell Radio Shack is any in any way you could want to the likes of JAMECO, or even to frys electronics.
But otherwise, if you’re just looking for a cell phone, and expensive battery, or an expensive power adapter, then this Radio Shack is for you.

My review is for
not this specific store’s Radio shack.
However, «Radio Shack» corporation has lost my business.
1) When their website froze when trying to purchase on Black Friday (actually the day before), after it took my VISA, and said verified, I called
(after contacting VISA) and explained the situation. He provided me a reference number to use when the item went back into stock, and he promised they would order it for me at that price.
2) The item returned to stock several days later immediately AFTER the price increased to the regular price (coincidental ??) Radio shack said they would investigate the issue, but refused to honor the price as I had been promised. I spoke with a supervisor who couldn’t assist me, and when claiming that he would transfer me to his manager, it appeared that he hung up the phone on me. This was very rude, and inappropriate for their management team.
3) Despite the item being $ 8 (yeah really), the issue had been escalated tho Radio Shack’s corporate office (2 items at $ 8, are you serious?). How much is the time for both Radio Shack team worth? I was told that the management in the corporate office denied my claim and would not honor the price. Additionally, in 9 days, no one in Radio
had the courtesy to call back. However, I certainly receive numerous spam emails from them sporting promotions.
4) If a manager who had credibility took the initial call, and said they were not responsible for website errors, failures etc (and that’s their policy) so be it. However to lie to me, and provide me a reference number to call and order, and then not to back it up is unacceptable. I lost an opportunity to either go to a Radio Shack in person over the sale, or purchase from a competitor when the sales were going on, because I trusted what a manager told me, especially when validating with a number provided to me.
I have purchased online from some wonderful businesses (Amazon is the exact opposite of Radio Shack) always amazing customer service.
has the worst.
I apologize for putting my comments in this local stores section as there was not a place for
on Unilocal.My comments in no way reflect this specific business but just my perceived lack of integrity and professionalism of the
online site.
Your experience may differ at this store itself.

Today’s visit was definitely a 5-​star experience. As soon as I entered the store, I was greeted by a sales guy who asked me what I was looking for. I’m heading to Europe in a few days and I needed to pick up one of those US/​Euro outlet adapter thingies for charging my phone & stuff. The guy immediately grabbed me what I was looking for and made sure it was compatible with the countries I’ll be visiting. And then he asked me what kind of devices I’ll be using it for. I thought that was an odd question until he explained to me the difference between US and European electrical outlets (110v/​220v) and how small things like cell phones & laptops are ok with the adapters but hair dryers & curling irons aren’t. American blowdryers will stone cold fry on you eventually! Which explains a lot… about why my hair dryer sounded like it was running nitrous on its lowest setting (and rocket fuel on its high setting) and then ever so dramatically shit the bed last time I was overseas.
I learned something new and valuable! Also, this information means that by not packing my hair dryer, I have room in my suitcase for another pair of shoes…
Anyway, 5 stars for the education, friendliness, and speed (I was in & out of there in like 5 minutes).

John is the man. He stayed after hours to replace the cracked screen on my iphone 4s with an uncracked one from a 4. Unfortunately, the screens didn’t fit. To compensate me for «time wasted,» he gave me a free LifeProof case. They were awesome, patient, hard working, and went above and beyond.

1 star– I was greeted immediately as I came in
1 star– clean organized store
1 star– helpful staff! Very helpful. No need to wander around, they know where everything is and will point you to the right place.
1 star– better prices than Target and Best Buy
1 star– offered an extended warranty, but not pushed into it
5 STARS!

Great people work there and they take the time to help you find what you need.
I had 2 different things on different occasions and both times they wewere amazing. Rare these dayes to have compettent, helpful, customer service oriented people in retail so this is so nice.

I came to Radio Shack Linda Mar after a long, long series of frustrations elsewhere trying to upgrade my phone. The clerk heard my needs — I make 5 calls a month — and got me set up with an AT&T Go phone. It will cost me less than $ 9 a month. They activated the phone, installed the SIM card and battery, and I was out the door able to make calls on the phone with no issues. I could not ask for better service.

I bought a set of cordless phones there. The guys there were helpful and talked me into a 1 yr extended waranty for $ 10. 2 months later one of the phones doesn’t work. Took everything back and was treated like a criminal. This other guy there was a jerk. On top of that instead of giving me a new set of phones, I had to go through this process of getting my money back in the mail. So I had to go to Best Buy and buy another set of phones and I guess I just loose my $ 10 waranty.

I believe the employees have your best interest in mind but it seems like they never have what I need and I just get pointed in a direction instead of being brought right to the product I asked for. Also, they really try to guilt you into buying extended warranties, like you’ll be sorry if you don’t buy it. My advice, offer but take no for an answer and be aware of customers waiting in line while you’re busy chatting about cell phones and how cool they are. I will not return, but drive the extra 10 miles to Best Buy.

This place really tried to rip me off! I went in to get the cheapest phone I could get, no features, lowest plan available. I needed a temporary phone seperate from my main phone for job hunting purposes. I believe the store manager Patricia helped me. I told her my goal and she told me I needed a $ 60.00 a month plan and tried to sell me a $ 90.00 phone.
Luckily the guy next door at AT&T (where I started my quest) had directed me to them and told me what was the cheapest. I found a $ 20.00 phone and asked her why she hadn’t pointed me to that? Lame response. Then she tried to sell me all these minutes.
I cannot believe the lies she kept giving me saying I had to have this, and that. I finally had to DEMAND to only be sold the phone and then walked next door to activate it at AT&T with a $ 10.00 a month plan.
Its amazing that a store can be in business when the customer has to fight to be sold LESS and demand it in order to get out of the store with a purchase.
It amazes me that retailers do not realize that customers a put off by these experiences and will take their business elsewhere. In the current economic situation, I wish Radioshack would have realized that selling me what I want instead of trying to trick me into more would have been the better move for long term sales.

Finally someone who knows how to run a store alone and she happened to be pregnant! I called ahead to see if item was in stock, arrived 15 min later to get it. I felt bad because she had to climb up on a step ladder and I was afraid she was going to fall. She was the only employee in the store and really knew her shiznat.
I also needed one of those 9V AC power plugs I lost on something. Lucky I bought it in (no it was not an electronic pleasuring device), and she helped me find the right adapter ($ 17).
In and out in about 10 min, great store, will come back again. I also tried not to stare at her ample bosom, but I’m sure she caught me. Is it wrong to think a pregnant woman attractive?

Several times a year, I am pretty much forced into this store to get something I can’t wait for. And EVERY TIME I am appalled by the the terrible staff.
First of all, the turnover is so high, its never the same person.
Perhaps for the same reason, they NEVER know their inventory. It’s pretty sad when Radio Shack staff don’t know what an «RCA cable» is, but it’s idiotic for them not to know where they are, especially in a store this tiny.
Add to that the fact that they are rude, apathetic, lazy, and try to hang outside the Starbucks next door to smoke, and you have pretty strong evidence that «The Shack» scrapes the bottom of the minimum wage barrel to staff this store.