The UPS Store

I come in weekly to ship packages to clients, friends and family.
I am greeted immediately by the staff. Jorge is great, and very helpful.
It is nice to met with a sincere friendly attitude. The staff works hard to expedite
the shipping process and always ask how I’m doing.
I love the Palisades and being taken care of in a timely manner is always wonderful!

Fast, friendly, excellent service from Notary Pubiic Miguel Raygoza.

I am in this UPS store weekly shipping products to my customers and the gentlemen working here are so incredibly polite to everyone, always trying to work really quickly and even when rude people come in, they always keep their cool. I used to go to the UPS Store in SM but I always ship from here now because they are so much nicer to work with.

Used their services many times. It’s a busy place and a few times either had to wait a long time or didn’t have printer documents ready for me even though they told me to come in and get them.
In every case they thought their service was poor they did their best to make up for it. Overall the guys working there are hustling non stop. They do their best and most of the time things go great. The times they don’t they try and make it right. Can’t ask for much more than that in my books.

I don’t know why people are so down on this place.
Of all mundane tasks in life, the one I hate most is shipping.
I am shifting my geographical center of gravity to New York (8 mos there, 4 months Palisades) and shipped 4 framed prints plus a coffee maker.
I did nothing but sit on my a** in a knockoff Herman Miller while a friendly, competent, fast young man named Miguel took care of me.
Both young men equally pleasant.
It would save me 18 to wrap and pack it myself. Life’s too short to pack your own crap. That’s a 15 buck glass of wine with 20% tip.
For two boxes the slowest way, plus 8 bucks insurance: 78.
They scan and fax too. We sent my lease from here when scanner broke. So it is symbolic good vibe place for me.
I don’t know if that’s a lot but it’s the Palisades. They got rent to pay. People are weird and cheap.

My two day priority mail packages have been sitting in this store for four days. No one there can tell me when they will be sent and there is no manager there… Which might explain why the packages have not been sent! My customers are complaining that they have not received their packages yet.

DO NOT USE THIS FRANCHISE FOR ANY THING!
I dropped off a letter (for a purchase rebate) to be mailed usps certified in the morning of July 21 and received a receipt and tracking number. When the tracking number did not appear that day the store assured me it would be there in the morning. It was not. I tried to call the store but only got a message that said «enter your remote access code». I went to the store two days later. They did not know or care why customers could not call them. They did say they would send someone to the usps (a block away) and he later called me and said all the us mail that the ups store had dropped off at the us post office was just sitting there unprocessed and that this happens often.!!
But he assured me that my letter had now been processed and I would be able to find it on usps tracking. I could not.
Calls to the corporate office in San Diego resulted in two people telling me these stores were franchises and they could do nothing, one person who kept telling me they were not UPS, one person who patched me through to the store, which had no information, and multiple refusals to give me the name of the manager or owner of the franchise or to have them contact me. At best I was told someone from corporate would call me in three or four days.
Corporate did not seemed to be concerned about Unilocal,a small claims suit or a call to the usps postal inspector

IF I could give a NEGATIVE rating I would. I dropped a DHL item with a prepaid shipping label on June 8, 2015. I receive a phone call a week later saying they needed a different copy of the label. I promptly went in and gave them that copy. They also wanted MY copy, which I left. I took a cell photo of the label and package in case. TODAY July 20 — SIX weeks later, the recipient still has not received my return package (valued at $ 800).
I phone today, spoke to Jesus, who put me on hold then came back and said, «uh…your package is still here.»
«Since June 6?!! Why has no one called me and why is it still there?»
«Uh…my manager hasn’t come in yet, I’ll have her call you when she comes in?» — btw it is 1PM, who starts work AFTER 1PM?
Currently 8PM and I still have not heard from the manager.
Do NOT risk this place if you want to send anything that you care about arriving on time, much less actually LEAVING their premises.

Ship a UPS package and this place is SIGNIFICANTLY more expensive than if you go to Staples in Santa Monica. You are paying for convenience.

April 20, 2015 i entered the store intending to send a large but light weighing (7 lbs) box UPS ground insured for $ 170, sending to a residence in Texas. The box contained a delicate doll I had sold on Ebay for $ 170 including shipping. I had packed it myself. The UPS web site had said the package would cost $ 25 to ship. USPS had quoted $ 35 online. I got to the UPS store in the Palisades, filled out all the paper work and the clerk imputed it into his computer. While there I heard another woman complaining to another clerk why her small package cost $ 50 to ship. He told her because she wanted it to get there so fast. I could tell she was upset but she caved in and sent it. Meanwhile, I finished filling out the form and my clerk informed me it would cost $ 90 to ship!!! I said This can’t be right! I’m sending it ground, no rush, only insured for $ 170 with tracking. I said UPS web site said $ 25. He insisted that $ 90 was their lowest price because of the size of the package. That I must have imputed the info wrong on the web site. I said I would take it to the post office. He typed something on his computer and said the post office would charge $ 99!!! I said this can not be. He said UPS was always lower than the Post Office. My hands were shaking I was so scared and upset. I took the package and said «We’ll see!» I walked four blocks with the box to the USPS where the Post Office Clerk, weighed, measure my package, inputted my info, insured the package with tracking Ground for $ 36!!! DO NOT GO TO UPS PALISADES STORE THEY ARE THIEVES AND LIARS !!!

I have had nothing but positive experiences at this UPS store. My printer recently broke so in addition to my usual store returns I ship from there, I’ve had a ton of printing to do. The entire staff is friendly, knowledgeable and helpful. Miguel is a rock star employee. He is über-​helpful. I sent him several emails and images to print and they were done promptly. Once I called the store to see if he was even able to print the images– I wasn’t sure that they were «printable. He was on his lunch break. But, I was told he had already started printing the images. He was one step ahead. Miguel is awesome; friendly, polite, and provides a level of service that these days is hard to find. Thank you, Miguel!

I am shocked by the low scores for this UPS Store. I have lived in the Palisades for 5 years and I have had only positive experiences with this business. When I send via UPS, I usually need packaging: bubbles, box, tape, everything. They are really good about picking the appropriate size for my shipment. They then pack it for me. They also make a big effort to tell me the different price and delivery options. I highly recommend this UPS Store.

I found this place to be very nice and accommodating. I needed to have packages refunded and shipped at a cheaper rate and they did so and were so nice about it and helpful.

I wish I could give minus stars, these guys are just terrible. After two days of checking to see if my tracking number had entered the system I went to the store to investigate and after much searching (after being assured the package had been sent) I found it under boxes behind the counter. Avoid at all costs.

Some advice just in time for the Holidays: SKIP THIS PLACE.
Skip this place, I know it’s close but NO ONE should have to go through what I did.
So…Last time I checked, you need packaging to create a package…
The owner of the store doesn’t seem to know his own business or the importance of customer service.
The owner just gave me a horrible time — for using tape — after the employees said I could…
Dude, it’s tape… I offered to buy it. Then I bought it. But, I’m barred from using it ???
Next, I got shit for using scissors. Scissors, really?
The scissors and the tape are for the boxes I bought, which I am paying you to send… (this is the equivalent of a bank charging you for deposit slip and then renting you the pen on the chain, right?)
BUT I get it. I really do. Times is tough. No free use of tape or free use of scissors. These little thing do add up…
SO how does that make VERBAL ABUSE ok? I’ve worked is customer service. I never spoke to a customer the way this man did. Some advice to UPS Store owner — Your attitude is going to BANKRUPT YOU. Not my use of tape. (which I bought) Not my use of scissors (both items whose use is generally implied in store like yours) In fact, these very same scissors were the ones I was allowed to use, no questions asked, in this very store not so very long ago… you know how I know? Because I’ve been coming here for years. Guess what else? This is my last time.
In short: Sending packages is apparently the sideline of this UPS store for their true specialty seems to insulting their clientele.
IF you do decide to go here, bring your own tape, bring your own scissors, perhaps bring your own boxes Maybe even bring you own little brown shorts and for fun maybe bring your own truck… what you won’t need to bring is a bad attitude, there is plenty of that in stock.
In addition to the Owner raising his voice to me, I had to watch him insult the employees making everything even extra awkward. Thanks dude. (The employees are ok FYI and Guy’s: seriously you can find a better job. I don’t know you personally but I know you have better things in store for you — Trust me)
I’ll be reaching out to UPS corporate as this little store has become a very a negative place. I’m gonna have to buy some juice next door just to detox. You know something with lemon and cayenne.

I could have an elaborate review of my experience here but let me just get to the point: For the love of GOD, just avoid this place. I read the reviews on here and still went and laughed to myself at what a fail of an operation it was from the second I talked to the employee and manager.
Everyone is out to lunch mentally. Their printer doesn’t work and they don’t fix it. It just sits there being useless like the store.
I found a new location on Malibu RD in the Ralphs shopping center that has their act together. Go there instead.

So I moved to the area, and after 15 years in another location at a great UPS store I had to switch. I read the reviews and thought, well I didn’t want to end up at the post office.
WHAT A MISTAKE… Missing mail, wrong mail, mail delayed & tampered with.
They ended up having to refund my money after telling me
that they rented a box to me (after changing all my banking, stationary, etc…) that was someone else’s and they needed it back. Are you kidding me…
This is the worst run business ever…

This is a very well run UPS store. Very pleasent people work there…

STAY AWAY FROM THIS STORE! You have been warned.
The people run this store are completely incompetent. I took a camera into this store to ship back east. Left the box unopened since I wanted a little of the packing material included –they charged me $ 4 for a handful of the styrofoam peanuts –cheapskates.
They problem is the package was never delivered to UPS!
Been to the store three times since I dropped it off on Monday and in each case they; a.) try to blame it on UPS, b.) try to tell me the package has already been delivered (it has not,) and 3.) stand around scratching their heads saying ‘it’s not back here’ promising to look into it and to call me back before the end of the day.
(Anyone care to guess how many return calls I have received?)
The store is a mess, no organization whatsoever, ill-​trained and discourteous staff and an unresponsive owner.
Do yourself a favor and drive into SM to ship packages. The people that own and run this store are a bunch of buffoons.
Guess it’s small claims court for me. Fun, fun.
UPDATED –09.01.12 –In touch now with the Owner who at least called my back this afternoon. Owner has promised to figure this out. Will update this review as things develop.
UPDATED-09.12.12 –Still no resolution. UPS has 2 more days until the ‘investigation’ is complete before this can move to the next step, which I hope is figuring out how to compensate me. So far, the owner has offered 100 for an item I sold for 300. Good thing I declared the value on the receipt into them. This is a nightmare.
UPDATED 10.18.12 –This issue is *still* unresolved. I have received a check from the owner for partial reimbursement for the lost camera. I was told on ⁹⁄₂₅ tha I could also expect additional reimbursement from UPS. So for, nothing. Received a call from a store employee earlier this week asking for the original purchase receipt for the camera. The receipt. For the camera. That I purchased in 2009. That’s right!
Well, I *do* happen to have the original receipt! HA! Scanned and emailed today. Let’s see how quickly this gets resolved now. I hope by Christmas. Will keep you posted.
UPDATED 11.06.12 –Guess what? *Still* no resolution. After delaying me a week saying they couldn’t open the PDF I sent –even though I was able to open it on two different PC’s and Mac-​the UPS Store/​Pacific Palisades *finally* submitted a claim for the remaining $ 100. Or, so they told me on ¹⁰⁄₂₃. Now, two weeks later, I am still waiting for resolution, still waiting for the UPS Store/​Pacific Palisades to do right thing, still waiting for the last $ 100. What a joke!
UPDATED 11.08.12 –Heard from the owner later on 11.06 that check from UPS was in his hands and that he would mail it that day. Now, on Thursday –3 days later– I get a call from the kid who likely stole the damn camera in the first place stting that I need to come into the so-​called store and pick up the check. Hmmm… owner says he’ll mail it while the hired gump says to pick it up.
Is this any way to run a business? FOR THE UPS STORE IN PACIFIC PALISADES IT IS!!!
Will update again once I receive the check. Will be interesting to see whne it’s postmarked. Wonder if the guys at the UPS Store can figure out how to mail something?
UPDATED 11.12.12 –On the question of whether the top-​notch staff at UPS Store in Pacific Palisades can figure out how to mail a letter the answer is a resounding NOPE!
After being told in terms that cannot be called uncertain the crackerjack staff of UPS Store of Pacific Palisades has yet to drop the check they have owed me since August 27, 2012 in the mail. (It’s now November 12. Guess it takes 3 months to mail something from the Palisades.)
You now it only cost $ 30 to file a small claims case in CA? Guess I will get to learn the inner workings of the California legal system. So psyched!
UPDATED 12.06.12 –So, this saga ends. A full 101 days –that’s one hundred and one days– form when it started.
Here’s what I’ve learned:
–Not all The UPS Stores are bad. Some are good and some are horrid.
–The UPS Store in Pacific Palisades is horrid
–When you run into a problem with a The UPS Store that is horrid don’t mess around with local management.
–The The UPS Store is horrid because local management is horrid.
–Take your problem straight to the Corporate Office of the The UPS Store.
–They are the *only* responsible, adults in the equation.
–You can reach the Corporate Office of the The UPS Store at (800) 789‑4623
Good Luck if you ever dare venture into the The UPS Store in Pacific Palisades.
Oh, and, if a little dweeb named Taylor waits on you back away slowly and leave the store immediately. Otherwise, your stuff is going to get clipped if this little, self-​entitled, a-​hole things he can make a buck off it. This kid will be in jail within 10 years –mark my words.

I brought in a package to be sent overnight via UPS. It was an important post-​op specimen being sent to a hospital in Denver. They offered to refrigerate the specimen until pickup. THEY FORGOT TO SEND IT!
When I checked the tracking, I found that package had not been delivered. They should have called me immediately when the problem was discovered.
Further, it took the clerk three tries to get the address correct on the label. In addition, they lied about the fact that Fed Ex, the carrier I wanted to use, picked up in the early morning. Instead, when I called, they said that Fed. Ex didn’t pick up until the afternoon. But when I was in the store, they told another customer that Fed Ex had already picked up. When I asked them why I had not been told that, their response was «I don’t know.»
DO NOT USE THIS STORE IF YOU WANT YOUR PACKAGES HANDLED PROFESSIONALLY.