Simonsen David W. DDS, Inc.

Bad experience from beginning to end. Water cooler tasted like mold. Dr. Simonsen misdiagnosed the problems with my teeth. (I know because the last two dentist I had have been a family member and a close friend) The only thing good I have to say is the staff was nice. The hygienist did a great job.

Let me begin by saying if I would rate the dental hygienist, Renee, with 3 to 4 stars. She is thorough, kind, and balances conversation very well.
Now onto the low rating. I get the sense that this office borders the line of ethical and unethical.
First, I was misinformed by the receptionist who made the appointment for me when I called. When I showed up, a different receptionist said she was wrong and then was under the impression that I was a cash pay (no insurance), which was false. In fact I selected this dentist because, according to the first receptionist, he accepts my insurance. The second receptionist I believe was just following directions and doing her job. I think she was nice, but I blame their overly profit focused business model for misguiding her. I understand that in many aspects it is a business and about making money. However, I think that patients should never be pressured for additional services (so they can bill for more services and generate more revenue). I did not like the information they were providing me, especially since they said everything I was quoted as «just soft quotes» and the «real charges» will be mailed in the future. I find that unprofessional. I have never had an experience at any medical office (dentist, optometrist, physician) where they cannot quote me exact services and charges.
My frustration and dissatisfaction with the office was apparent, and I was about to leave and decline any services be rendered. Suddenly, they call me in saying that they will just once allow me to have my cleaning without the required exam/​fees. Then, I think the most unprofessional part, was when the dentist came to see me, the first thing he says after introducing himself is «life costs money.» Then he intentionally belittled me, as if I am a horrible person for not wanting to spend any disposable income I have on my teeth. I hate to say it, but I think of all health concerns prevalent now, teeth are not the #1 priority. It would be different if I needed for example a biopsy for potential cancerous cells.
Needless to say, despite how much I liked Renee, I do not anticipate returning to this office. Actually there is a part of me which is fearful after now seeing Unilocaler Melissa’s review that I am going to receive an absurd bill in the future. I conceptually have known there are unethical doctors in the world, but I didn’t want to believe it. I guess I am naïve and have been very lucky in my life to have encountered such great health care professionals. This makes me appreciate them more.

Horrible! As surviving family members of someone who was killed in war, we had insurance for three years following my husbands death. Upon scheduling our last appointment, knowing that we did not have dental insurance any longer, I received a quote for all of the services that our daughter and I received.
We had everything done that was quoted, nothing more. We paid and left.
Two days later the receptionist calls stating that she misquoted everything and we owe another $ 100! I refused because legally I should not have to pay the difference because I received the services that were quoted.
They have not dropped the matter and have sent it to collections!!! After I tried nonstop to explain the situation the Doctor was very rude and condescending.
This is by far the worst customer service EVER. In addition the office service is mediocre.

I’ve been going to Dr. Simonsen since 1998. He’s a super nice guy, and his staff are always very pleasant and helpful. I would definitely recommend him if you are looking for a new dentist.

Doc Simonsen is my favorite new dentist. I’ve been off the beaten path for a while, and needed to get a rotten molar knocked out. I called up Doc Simsonsen’s office, and they said come up right now. Met Jamie (head dental assistant) right away, and she was very nice to me. Doc saw me within about 15 minutes, and agreed that it was best to pull it. The extraction went off without a hitch a week later after the anitbiotics treatment. I was little worried about how I was healing the following week, and Doc saw me again on a Friday to make sure… just awesome. No pain, and I have healed up great Thanks Doc and Jamie, I appreciate your excellent work.