Bay Alarm Company

I have had nothing but issues dealing with Bay Alarm. The service i have recived after i was signed up on both the burglary and fire side is below any industry average. I have had false alarms multiple times where the police and fire departments rolled to the building, and after discovery, noted nothing was wrong. No intruder, and no fire. I tried calling Bay Alarm on several occasions and never, not once, after 5 months of issues, has any manager of any level called me to apologize or just make contact. Technicians came and went only to tell me nothing is wrong, and they cant figure out whats wrong. I have personally reached out to Bay Alarm on more than one occasion to speak with a manager, and left messages, and never have any of them responded back. Currently my building is not protected on the fire alarm side and no one has contacted me to advise on when they plan to place it back on line.
I have been in business for 20 years, I am easy to do business with. In all my years, I have never been treated with such disrespect in all my life.
I write this in hopes that after exhausting every possible avenue, some manager will call me back, with a status of when I will be put back on line before my building burns to the ground.

I did a lot of research on the many different alarm systems available for my home and finally made the choice to go with Bay Alarm. I am extremely happy I did, as I have had a great experience thus far.
My burglar alarm was installed by Fred, and my CCTV system installed by Felipe and Zach. They all were great! They arrived on time and did a super job of keeping me posted on their progress throughout the day. They allowed me to have input on where I wanted the hardware mounted. Finally, when completed, they showed me how to operate each system, making sure I was comfortable with them before leaving.
When I decided to add components on the CCTV, I was pleased that Felipe and Zach returned to do the install. Great customer service, being that they were already familiar with my system and knew what I was looking for.
I also want to mention Alex and Melodie in the Business Offices. I had some billing questions that they handled quickly, very appreciative of this.
All in all, a great experience with Bay Alarm and I am extremely happy with my systems I chose. I would highly recommend them, without question.

Cannot give enough kudos to Felipe from Bay Alarm. He was super professional, courteous, knowledgeable and made sure that everything was perfect. We’ve been long time BA customers and would recommend their service to anyone.
Great job!

We have used Bay Alarm extensively for our new campus. a large construction project, new auditorium building, Children’s preschool building and large parking lot with significant landscaping around the buildings. A huge investment and 16 months of construction. Bay Alarm has stepped up every time we requested immediate help. From Construction security for 22 acres to interior security for two buildings including fire alarm monitoring and external cameras covering everything. they have always responded to our needs and their fast response to our poor planning or last minute fix has been much appreciated. We are thankful for professionals like Kris Ensley who are always available, always positive and responsive, and delivers what he says he will deliver. I’m a big fan of both Kris and Bay Alarm.
Executive Pastor

Had no problem with the alarm itself. But paid a fortune to have it installed, then upon selling our house, we called to cancel service. This is when the problems started.
Because we didn’t have the services for 2 years we would have to pay until the end of the contract… ok fine.
Then you have to fill out a WRITTEN form to cancel services. She said she it would be emailed, 1 week later didn’t receive it (and I checked my junk email).
So I decide to go the physical location. The receptionist lets me know that I needed to have filled out a form, I let her know that’s why I was here as I didn’t receive it. She told me to have a seat. So we wait… and wait 10 minutes go by and I ask her how long this going to take. This is when Karin Picard informs me that’s she emailed a person to get the form necessary to cancel services. What seem weird to me is how come she couldn’t simply pick up the phone or go «upstairs» to talk to the proper person to get me the form. She let me know she was just following procedure which requires email communication. What happened to a personable relationship???
So now I’m getting mad, she tells me she can have someone contact me if I can’t wait any longer.
I told her to please call someone to get this form, she reluctantly finally picks up the phone and calls 2 people with no answer. Now she gets up out of her seat to find someone (thankfully) and someone finally comes out to assist me.
So in a nutshell, 30 minutes after being at the physical location I have successfully cancelled my service with them. Never again Bay Alarm, I will NOT be using you at my new home.

We first met with Lorraine Scialabba to discuss our options & arrange the installation. We had two young men from Bay Alarm install our system today. Keanu Nunez & Daniel Rusca showed up within the ½ hr time frame that we were given. They introduced themselves and did a walk thru with us. They were very courteous and professional. My husband & I had lots of questions that they were happy to answer. We were shown how to set the alarm in the house, on our phones & on the remotes. We are totally pleased with everything & would highly recommend this company. Thank you to Keanu & Daniel for a job well done!

Bay alarm is the worst! trust me, enough said I can’t even begin to imagine how bad of a company they are just please do yourself a favor and choose Lifelock instead.

I have had frustrating and recurrent problems with an undependable alarm system which was installed by a company which Bay Alarm acquired. BA diagnosed the problems, upgraded the equipment and resolved the problem in a thoroughly professional and accommodating manner.
In the process of writing this review, I noted an eye-​catching number of 1 Star reviews for several Bay Alarm locations in northern California. I am therefore inclined to attribute my 5 Star experience wholly to Dennis Skaggs, the Service Manager at their Pacheco, CA location and 2 of his Technicians; Justin, who diagnosed the problems and proposed the solutions; and Nathan, who installed the required equipment upgrades in an impressively knowledgeable and efficient manner.

From sales reps to installers to customer service: these folks are experts, responsive and show at every touch point that my Bussiness is important to them.

After going back and forth with deciding between 2 different Alarm company’s I decided to go with Bay Alarms for my new home.
I had the pleasure of working with Kelcie Murayama if it wasn’t for her I wouldn’t have went with them she was so nice very knowledgeable very patient didn’t pressure me what so ever. ONE thing EXCELLENT customer service.
so the install crew came in set it up very nice gentleman’s as well didn’t take forever as I told them I didn’t have much time that day because I was going out of town they got the job done very quickly
and smoothly thanks guys.
I would highly recommend Bay Alarms to my family and friends. Great team of people. Kelcie even followed up with me after the install to make sure everything went well thank you Kelcie you rock. Ask for Kelcie as your rep.

Great Experience dealing with Charlie our sales rep. He Handled everything in a timely and professional manner. Couldn’t have been an easier person to deal with.
Jose and Jesus the installers we’re great as well. Called them a numerous number of times because I’m a worry wart, but they we’re super accommodating.
Highly recommend. Will be using again for subsequent businesses.

Bay Alarm has been my security company for several years. I recently decided to add video surveillance cameras to my system, and the project went very smoothly. The service department confirmed the days of installation with me and then alerted me again just prior to the appointment.
The technician, Felipe, was absolutely fantastic. He was professional, answered questions, showed his expertise time and time again when some camera positions needed to be altered, and taught me willingly and expertly how to use the system on my computer as well as on various apple devices.
I am extremely pleased with this company and would definitely recommend them.

We do not normally write Unilocal recommendations but the service we received from Bay Alarm Company located in Pacheco CA and their Service Manager Dennis Skaggs inspired me to do so. I have researched other alarm systems and have not been overly excited about the alarm product or service they provide. When speaking with Dennis he was professional, knowledgeable and friendly. Dennis asked many questions to find out why we wanted an alarm and he was able to make a few recommendations that fit our needs and budget. Once we agreed to purchase the alarm service through Bay Alarms it was installed quickly. During the installation process the installers where timely, professional and friendly. The Alarm service we receive through Bay Alarm has been outstanding, my alarm has gone off a few times due to user error, the alarm department contacted me promptly stating the police were on their way and giving me the opportunity to cancel if necessary, the operators are always concerned about my well-​being. We are very happy we decided to do business witrh Bay Alarm Company and Dennis Skaggs.
Debbie Robbins
Darrah Trucking & Excavating Inc.

Congrats to Bay Alarm. As a Unilocal Elite I do not normally do this, but this is the first time I have been ticked off on this level.
We told Bay Alarm that the business I overlook was moving buildings and we would consider utilizing there service for the new building, even though one of our audible alarm modules had been missing from our property over a year and a half (Originally one of their techs took it to do some research, and the tech supervisor and our rep would come up with different excuses each month saying that they were working on getting the replacement, found out later it was because the first tech had lost the module. It was later replaced with a horribly fitting and what looked to be older module.)
So based on their pricing and recalling that horror story of service we told them we were not going to use their service for our new property. So guess what? They tell me we didn’t make the 30 day notice in time at the end of the contract and so the contract automatically renewed for another year, even though we moved out of the building less than 60 days that notice was given!
Great service I tell you! *sarcasm* Guess what? We were now on the hook for paying for an alarm system for an additional year of security monitoring, for a building that we don’t operate in!
To add insult to injury, they keep sending mail to our former address and thus gets forwarded to us late. So since it’s forwarded to us late… we get late charges! HORRAY!
In essence, they won’t terminate your contract when you ask them to, they won’t update their records, they will do everything they can to take money from you.
Stay away. Save yourself the headache.
–Edit of the Above Review
So today is the 20^th of July and I made this review after I had a phone call with one of their customer reps after I opened a collection notice from them dated June 26^th and routed to us on July 10^th, which I was really ticked off about because we had not received an invoice from them in the first place. Now I feel bad cause I vented my frustration towards him, but he told me that because they had not received payment that we were still overdue and being charged late fees! But if we were to pay them immediately then we wouldn’t be charged late fees. Irritated I told him to forward me the latest invoice so that I would take care of it.
20 minutes later I get an email from them telling me to ignore the notice for collection, because they had marked in their account that the service was transferred to the new landlord on JULY 1ST! So apparently, I had no idea that our account was in collections for 20+ days, even though the account is now under a new client since July 1^st.
Yeup.

I’ve just had my system installed this past week, and so far I’m very underwhelmed. The sales process was so-​so, but I had heard great things and I liked the idea of using Z-​Wave technology in making my home a smart home.
During installation, my thoughts quickly went to regret. When they called to schedule the installation, they gave me either the next day or a couple of weeks later. Even though I couldn’t be home the next day, I suggested they come anyway because I wanted it installed sooner than later. Others in my family were going to be home and could at least let them do their thing without worrying about theft, etc. I didn’t think that was going to be a huge problem.
When I came home, I discovered what a mistake that was. The control pad was installed crooked and smushed up against a doorway trim, not allowing the device to sit properly in the mount. There was garbage from their lunch in a container sitting in my living room that was not intended for garbage. There was the remnant of what they failed to flush in my toilet. There were also several screws left on the floor below where they were working. I’ve tried calling multiple times to reach them to come out and fix the poorly installed control pad, but with little response. I did receive one voicemail, but have since left three additional in the last couple of days.
I also discovered that certain areas of the settings would only be accessible by a technician; areas for common customization of how I want to setup my alarm. From reading the manual, there’s no reason I can tell why I shouldn’t be able to access this area. Furthermore, I couldn’t remotely control the thermostat they setup and synced with the system. For both issues, I would need to have a technician come out to «fix». In my mind, these are things that should have been addressed during the initial installation. Even thought I was not at home, the technicians knew to call my cell regarding any questions/​issues that came up during installation.
My experience thus far has been rather disappointing. Hopefully it improves quickly and they right these wrongs.
**EDIT — The installation manager came out and corrected everything and apologized for the mishap. It was all done in a professional manner.

Having experienced many alarm companies over the years, Bay Alarm stands head & shoulders above the rest. A big company with a small company touch. No matter the department the customer service is top notch. They have even serviced our stores as we grow to Nevada, Arizona & Texas.
I use them for both my business and personal property. Highly Recommended.

Had the pleasure of working with the Bay Alarm team to have my alarm system set up in my new home. From getting information about what services are being offered, walk thru of what is needed for our home, to installation the Pacheco team provided excellent customer service!
I even had a few service calls, the team responded quickly and my services we performed in a timely manner!
Love that I can monitor my house and security from my phone!
I would highly recommend having Bay Alarm as an alarm company! I display my sign outside my house proudly.

My wife and I have used bay alarm for the past few years. I have been frustrated numerous times with the system itself, probably because our system is outdated, and when I had to call their support/​service line. I had a problem a few weeks ago that I could not alarm the house, this happened on a Saturday, I called in and tried to resolve the problem over the phone, but because I had guests coming to the house I decided to call back the following day, when I called the support line the support person said a technician needed to come out and the next available date time was Monday evening. Both my wife and I are workaholics, we have businesses to run and cannot miss work or leave the house unalarmed, I tried to explain this to the person on the phone but she didn’t understand and her tone was a little insulting when I told her the situation she basically responded by repeating everything slowly. I get it, your schedule says Monday evening but can you go a little out of your way to help a loyal customer?
Anyways, 5-​Star review, yes. Recommend Bay Alarm, yes.
Aside from my frustration, I have a couple of nice things to say about Bay Alarm, first is that, when the alarm went off (sensor issue) their response team was super fast in contacting me and canceling the police call, that was great because we could have been charged over $ 300 for false alarm. The technicians who came out were very nice, very respectful.
The last and most important part of my review is that Dennis S. service manager at the pacheco location has done a tremendous job in taking care of our issues, following up with a call or email. This guy goes above and beyond to take care of his clients, more companies need employees like him. When I had this last issue I emailed him explaining the situation and his response was «Everton, I’ll go ahead and cancel the call, can I stop in about 30 minutes?» That made my day.
So Kudos Dennis and Bay Alarm.

I would not use Bay Alarm again.
Bay Alarm was monitoring my office. When I stopped using a regular phone line at my office, their monitoring system didn’t work, and they informed me that they could link the monitoring system to my cell phone instead. They said that their «local rep» would contact me to initiate this change. He never did. I called and left messages for him to call me FIVE TIMES over a several month period… but he never returned my calls and none of the phone operators were able to help me. During this time I was paying them to monitor my office, but because they had not connected the system to my cell phone, they were not able to actually monitor anything.
So I called to cancel my service. They told me that they would send me a form to fill out. I never received the form. I called them again asking for the form… once again it did not arrive. Today I got a letter from them stating, «[In order to cancel your service] you must send your request in writing to our office… We have not received your written request.» This letter was sent by Jason Mendoza… my «Customer Care Operator.»
Wow. The folks at Bay Alarm don’t know how to care for their customers… and I do not recommend that you trust them to care for your home/​business.

Stay away! We moved into a house that had a brand new Bay Alarm system installed 1 year prior. Sales guycomes out to «make sure» the system is up to date, etc. Tells me no problem, system is up to date, no installation fee, etc. Calls me up 2 weeks later to tell me that I need to pay $ 99 and sign a 2 year contract because the system is out of date and needs to be updated with a new module. So basically, the person before me spent a fortune for a «brand new — state of the art» system to only find out that the system is «out of date» — I’m not buying the out of date story… Total bait and switch.
Figured I’d post this to help others from falling from these old school sales tactics.