Jade Garden Restaurant

This place has one of the best pad Thai’s you’ll ever eat. Slight spice and sunset orange noodles. Just the right amount of nuts and a healthy serving size. Their fried rice and lo mein are just Mediocre at best. The shrimp rolls for above-​average. Fast delivery time and clean location. This is my go to spot for pad Thai but not much else.

After my last order from Jade Garden, it left me terrified to eat Chinese ever again. I will NEVER return to this place. I place a huge order with them, and in return I get food poisoning that lasted 4 or 5 days. Be weary ordering from here!

Originally I had positive things to say… Not so much anymore. Tonight was the third time it’s taken well over an hour for delivery. So thank you for the very cold food. I ordered the veggie moo shu dinner and it was all cabbage. The wonton soup has no flavor it was like water but the wontons had an overpowering taste of ginger. My friends sesame chicken literally had two pieces of broccoli. I don’t think I’ll be ordering from here again.

Shittiest Thai soup in the world.
Like was that toilet water?
I wish I gave a crap about going out of my way to letting people know they suck via phone. But I guess it’s better to know they will never get another dollar from me… Ever.
Shame on me for not knowing better.

I think one of the better Chinese take out places in the area. I always order take out from them. I’ve never been there. They offer Thai options as well but I think they do the Chinese dishes better. The Thai food is ok but not their speciality. The delivery is always pretty quick.

I ordered from Jade based on their menu on GrubHub. The estimated time was about 50 minutes to deliver and the food came early.
I ordered the following for a friend and I specifically knowing that we wanted to have Thai food.
–pad see we with shrimp– it was a large portion for the price yet the noodles were smashed together and flavorless
–beef on a stick with peanut sauce was just ok. The beef definitely wasn’t tender enough
–summer rolls with veggies and shrimp were too salty and poorly wrapped
–Ginger salmon with vegetable and brown rice. Just ok. The salmon couldn’t been seared more.
–Thai iced tea was ok.
I might try them again based on the reviews for Chinese. The Thai doesn’t seem to be their speciality and we were disappointed.

The food is ok (at least their Chinese dishes). They offer Thai food but I wouldn’t recommended. What I don’t like about this place is that when you ask for delivery the guy does not rings the bell or knocks on your door to deliver the food. They will call you over the phone for you to go out and look for him. This is not delivery I mean what is the point for asking to have the food delivered when you have to go out anyway. This is the second time this happens and they give you the excuse that he is double park but nope he is out waiting for you with no car.

This is a late review — — hopefully things gotten better but I am in no mood to try this place again.
I had ordered off their Thai menu before (chicken green curry) and it was pretty decent the 4 – 5 times I have had it. One night I placed an order around 9:30pm-ish for my usual Chicken Green Curry and when my ordered arrived, it was a big ol’ mess! It was the regular curry (yellow) you would get from their Chinese menu mixed in with the Thai menu’s green curry.
I came to the conclusion that the chef had messed up the «curries» and instead of cooking up a new one, just dump the green curry on top of the messed up one since «they probably can’t tell the difference and it’s almost closing time and I need to wash up the wok».
So I called Jade Garden back and told them the problem and the lady had the nerve to tell me that their Chicken Green Curry is exactly what I have on hand. I told her that I have had their Green Curry before and it was never this Singapore Mei Fun yellow and that yes, I did ordered from them before and I remembered her making deliveries in a little hatchback red car. She still denied about the mistake but agreed to bring another one.
The delivery guy came back the second time around, my order was finally correct and it was NOTHING like the 1^st one I’ve got…
Then WTF is she talking about «Our Green Curry is ALWAYS like this… You sure you ordered from us before?!»
Super rude and instead of owning up to the mistake, tries to blame you for it instead.
If they didn’t feck it up the first time and rushing to go home; they wouldn’t had to stay longer to correct their mistake.
Never patron this place after that incident.

Like others have said, its outside appearance isn’t the best but its a reflection of the food. Its not the best thai I’ve had but also not the worst. Customer service was okay. They weren’t rude or disrespectful. I’d go again. Cash Only.

I love Thai and Jade Garden is unfortunately the closest Thai place to me.
First time I ordered here the food was just OK borderline bad (Green Curry). If this review were just for the food I would give it two stars (maybe). Service and respect for customers? Unfortunately, Unilocal only allows me one star, if not I would have give it none!
I decided to give this place another shot by ordering their lunch special Chicken Pad See Yu since this is a more popular dish in general. Called at 2:50 pm and right away the lady that answers the phone and takes orders told me that lunch specials are over at 3pm. I said (nicely, thats sometimes my fault, Im too nice) «ma’am its only 2.50 pm and your menu says order by 3pm. She says «ok, ok give me order» how many lunch specials you want? I said just one for delivery she said «NO!, ten dolla-​delively omly», I said to her but last time I didnt have to order ten dollars. She said well too bad no delively! Then I told her can I speak to the owner: she said Im the owner! I told her «thats not good business ma’am» she said «I dont cale» and she hung up…
I got pissed and called her back and said you «want to be nasty»?? Check out my post on Unilocal!!! F*CK YOU and your bad attitude! Had to get that off my chest…

It’s quite rare to find a place of business that has such disrespect for their customers, as Jade Garden does. The food is nothing special to begin with, but the attitude of the people who work there is really a disgrace.
On Saturday afternoon, I had called Jade Garden to place a large order for some lunch. The lady who answered the phone had an extremely hard time understanding anything I was trying to tell her. The initial 5 minutes (literally) were spent trying to get her to understand both my address and phone number. After several attempts, we finally got to the part where I was reciting my order.
Basically, everything I was ordering she was reciting back to me incorrectly. I asked for pork fried rice, no vegetables, and she would recite back «Vegetable rice??» It was extremely frustrating and I had no confidence that the order I would receive would be correct. After really, really trying to let her know what I wanted, I just said «You know what? Just cancel my order. Forget it.» And I then got off the phone.
Well, lo and behold, about 30 minutes later I get a call from a Jade Garden delivery person that my food is outside. I let him know that I had actually cancelled the order and that I could not/​would not be paying for it. I then promptly received a call from the restaurant. The lady who I spoke with earlier was totally losing her poop.
The conversation went along the lines of «You are rude! You didn’t say cancel! You have to pay!» I let her know that I did, indeed ask her to cancel my order and that I’m sorry but I would not be paying for it. She then started mocking me and ended the call by screaming profanities in my ear. I mean the «lady» literally screamed «F**K YOU!» to me! At that point, I just hung up the phone, in shock.
I understand that she may be frustrated but I can only imagine that this situation is not the first nor the last. If the person on the phone cannot understand anything a caller is telling them, from address to the order they want, I guess its not a far stretch to assume they may not understand when an order is asked to be cancelled.
Overall, I am so thoroughly disgusted by the way I was treated by Jade Garden. No one deserves to be spoken to the way I was, whether 5-​star restaurant in Midtown or mediocre Chinese food place in Ozone Park.

This place comes pretty close to authentic Thai. Hole in the wall but those spots are always the best!

Ugh! Don’t order from here! The food is terrible. My friend had the volcano beef and I had the shrimp with honey walnuts and crab rangoon. It was hands down the worst Chinese food I’ve ever had.
The rangoon was so bland and they didn’t give us anything to dip it in. My friend’s beef was so fatty and chewy and stringy he didn’t eat it. The sauce that came with the beef was ok.
My shrimp were so over crusted and they were so dry I ended up pulling all the crust and sauce off. What was I left with? Tiny little shrimp. With the crust on them they were almost the size of my fist. I could have handled all that breading if it tasted good but it didn’t at all. I just ended up dipping the naked shrimps in the volcano sauce.
Panda Express does it waaaay better. Don’t bother with this place!