Enterprise Rent-A-Car

FANTASTIC! The manager and staff were great! Wonderful customer service and a great car. It was a pleasure to do business with them.

Another great experience at the Enterprise location in Ozone Park.
I sometimes rent cars when going away on vacation and every time I need one, Marcus and his team make the process so easy. After a short wait, I get a nice clean car, and I feel I’m getting the best deal.
Thank you Marcus, Carl & Meso for your help!

This is an addendum to my original review below;
After contacting Enterprise as requested below with additional details I was contacted by the Enterprise District Area Manager. He apologized and went on to assure me that the employee in question was spoken to and put on probation. Meaning one more complaint and he’s no longer an employee of Enterprise. The area manager also wiped out all charges to my credit card and comped me the rental. Because Enterprise did right by me I will continue to use them. But if you ever encounter a problem like I did contact Enterprise and I’m sure you will also get satisfaction.
This is my original one star review followed by Enterprises reply.
I had to bring my car into K&E Auto body on Tuesday to get my car repaired. I needed to rent a car from the Enterprise agent at the K&E location. Your agent Chris was very nice and did his best to get me a car. After waiting an hour for a car Chris decided to drive me and another customer to the Enterprise location on Rockaway Blvd. Upon arriving at the Rockaway Blvd location the woman who was taken there with me got her car immediately, I continued to wait. After waiting another 40 minutes I was then taken with another customer to the Enterprise location in Flushing to get my car.
I was driven to the Flushing location by an Enterprise agent named Alex. He proceeded to drive down Woodhaven Blvd. at 70 MPH in a 35 MPH zone (I saw the speedometer from the back seat). He only slowed down once I complained about his excessive speed. He also was playing «Rap» music on the car’s audio system. I am not a fan of this type of music and I take offense at hearing the «N & F words» coming from the car’s stereo. This agent has no Idea on how to treat customers that he is transporting. Not every body likes «Rap» music and driving at excessive speed. What ever happened to the Enterprise policy of bringing the car to the customer. It took me almost 3 hours to get my rental car. This is not acceptable.
There was also another Enterprise employee in the front passengers seat. When he got into the car his seat was almost fully reclined and moved back giving me no room for my legs in the back seat. It never dawned on this guy that I had no room until I had to ask him to move his seat up and straighten the seat back.
What ever happened to customer service and common courtesy?
I am taking a trip to Florida at the end of November and was going to rent a car from Enterprise for the month that I will be there. I always rent my cars in Florida from the office in Pine Island Ridge. But I am considering renting from another company due to the bad taste left in my mouth from this current rental with Enterprise.
What are Enterprises thoughts on my current experience?

Good courteous service.. Everyone at this location works hard to please their customers. Brayan Melo was helpful in selecting a different car when the size I chose was unavailable. Great customer service. They all deserve a raise.

Staff was very helpful, professional, and courteous. They made the process efficient and smooth. Their agent Brayan Melo along with his team explained the process and provided me with the exact vehicle I wanted. Check-​in was quick even though we showed up at closing time. The day we returned the vehicle they had us in and out under two minutes. They also provided complimentary rides to the auto-​shop or your home.

I have been there many many times. The staff is so accommodating, friendly and very pleasant. I always have a great experience.

This was my second time renting with this location. They tried their best to give you a better deal. This is a busy office. But they do their best to not make your wait longer than it needs to be. The cars are always maintained. I really enjoy the Nissan Maxima and Ford Focus.