H&M

Came in Sat morning soon as they opened. I’ve been here a few times but not yet rated the place.
I feel really sorry for the employees who have to constantly straighten up after customers who knock down clothes on the floor. Today I saw an unsupervised child running around the store and in between the racks knocking over items. I told him to stop and to go find his mother. I’ve been in here a couple time near closing and the place was an absolute disaster with clothes on the floor, mismatched items in bins, etc. The store needs people whose sole job is to just straighten up and keep things organized. It’s a real turnoff to see the place in disarray and sloppy and the Last thing I want to do is buy anything.
As others mentioned, come early if on weekends or during weekday. This place gets packed. Kudos to the cashiers and dressing room people. They were very polite and even when I pointed out I was overcharged, the cashier apologized (at least twice). Lots of styles to choose from and there’s always a sale going on for kids, men, and women apparel.

First visit to this store during memorial weekend. The place look like a hurricane hit it. It’s hard to shop in here with everything thrown up on the racks. I don’t shop in here, but my daughter do so unfortunately I had to go in by default. lol The outlet area is great. Definitely will be back but not to this store.

Wow, beautiful store with great merchandise but everything is picked over and it’s chaotic. I’m currently standing in the line from hell, about 20+ in line with three people ringing up. Avoid on weekends. Looking around, everything is trashed and all over the place. Try the one in old town instead.

its ok, ill rather drive to the old town location, customer service goes a long way with me trying to find clothing
the store manager is rude, I went to this harbor location last week of April, I was with my two sisters trying to look for something. I remember seeing him on the floor so I asked him if a certain blouse comes in a smaller size he said he will check, after a long 8minutes he came back and said ‘NO” and hung that shirt back up and left, then I walked up to him as he was leaving us and I asked if he could check other location for that shirt then he had the nerved to tell me you can call or drive to the locations and started to talk to another sales employee about daily sales. so much rudest and disrespect.
I saw two other employees there watched me as I was in disbelief and one department manager came to me and apologized to me and continued to help. if that the kind of top league store manager H&M had to offer to your guest to being in money to that store I don’t want anything to deal with it. I can understand the business being busy, but this was a Thursday afternoon. As a matter of fact, as that manager disclosed a lot of information loudly about money coming in the store was a little truth worthy cause you don’t know what kind of people are listening
this is just ridiculous

This H&M is pretty neat and organized compared to many that I’ve been in. Nice selection. Interactions with staff weren’t particularly particular. The outlets were crowded so the line was long but went by pretty fast. Decent enough prices on what I purchased. I’d revisit this one over others.

Love H&M so I’m glad there’s a outlet close now, buttt their customer service skills have much to be desired. No sales associates to begin with, when you finally find one they are rude and clearly do not want to be at their job. Really wish they had a better staff to elevate the experience.

This location was very nice when it first opened. Now it has a smaller selection than other H&Ms; it always has a second hand store look to it. & it is in fact, NOT an outlet, according to H&M corporate it is merely located at an outlet mall but the prices are no different from other store locations (except online). The employees aren’t very friendly either. I live closest to this H&M & although I hate DC traffic as much as the next person, I prefer the H&M in NW on F.

I was fine until I reached the fitting room and the «female» rat who was supposed to be attending to the customers in the fitting room… approached myself and 2 friends with a horrible attitude and no customer service.
After my friend watched her talking endlessly to another male employee who was taking clothes from the same rack … that she watched everyone drop off clothes they didn’t want after trying on. she remained talking… and as I put our unwanted clothes on the same clothes rack in the fitting room as the 3 groups of customers ahead of me did. The rude rat angrily proceeds to tell me to get the clothes and bring them to her… This happened 7-​14-​2014 around 4pm.
Speechless at the audacity of the rat to approach a customer in such a unprofessional way… but she must have slipped and crawled through the hiring cracks as we are close to DC and Prince George’s county. After I replied «No».to the rat… I told the rat to do her job… I then proceeded to walk right pass the unprofessional rat and to the register to purchase our wanted items. Customer service at register was ok. but in general no one greets you at this store and no one asks if you want any help.
Another Prime example of our mediocre fitting room customer service on July14, 2014:
A customer was leaving the fitting room with no shoes and tags flying everywhere to run to the shopping area to locate different sizes on her own… Good customer service would ask if she needed any help and get the size she needed and bring it to her… but. clearly thats too complicated of a job for a rat! :-D
Another reviewer also wrote about the service .its all true there. something needs to be done about this… who wants to frequent a store with horrible customer service? No one… good luck folks…

Pros: Great location (close to home for me), private lot.
Cons: It gets very busy after work hours and on the weekends [duh] no. like, extremely busy. if you hate crowds and lines, take a day off from work and come here on a weekday morning.

some worker named warren at the fitting rooms ask me to bring the hangers out because he was not going to do it for me. lol, well it’s pg. not expecting much

This is not a «outlet» H&M, it is simply a H&M. It’s well organized when it is not experiencing a shopping rush. The staff are pretty friendly. I like this store and plan to come back. The convenience of its location is great in the newly built Tanger Outlets as opposed to visiting its downtown or mall locations. On occasion they give discounts through sales they may have and students get 10% off with their id.

Mostly acceptable, new huge store! I love their styles and selections and am happy that there is an outlet H&M nearby the DC area that’s not impossible to get to by car (i.e., Metro Center). It’s easy to get to, parking is not a problem, and the staff are friendly and knowledgeable about their products. They had a sale for 50% off their clearance accessories and lingerie items, but it was not labeled anywhere — which was a pleasant surprise. However, if they had signage up, more of those items would have been sold. Also, I expected many more items to be on sale but the prices of much of the items in the store resembled the prices of a regular store.
H&M is on the exterior of the shopping center grounds, and visible from the street, so it’s easier to find.