Comfort Inn

By far an excellent value for the money. Excellent clean room and modern. Staff is amazingly helpful and obviously dedicated to excellent service.
I travel for a living and I must inform you this hotel is under rated. It should be 5.0 ftom every guest.
Breakfast was delicious.
Breakfast staff was friendly.
The hotel let me check in early which was very convenient and helpful.

I would definitely stay here again, if solely for the proximity to the Gaylord National Convention Center. We stayed here on NYE, and found the room to be clean, comfortable, and well priced. Breakfast was decent the next morning, too.

The hotel itself has nice beds and the rooms are clean. I go there maybe once a month to sleep over. The problem I had was that my vehicle was broken into. When I thought about it it may have been an inside job because there wasn’t any security guards on duty that night. (¹⁄₁₈) The items that were stolen were clothing and other minor possessions that I can replace myself. My concern was when I asked the front desk attendant to check the security cameras she refused. I’m somewhat heartbroken because they present themselves as being kind and friendly but then become standoffish when something urgent happens. It was fun while it lasted comfort inn… good bye.

All in all Good value for the price and proximity to gaylord convention center.
The staff was very friendly and helpful here over the phone and once we had arrived. There is a convenient free shuttle bus the hotel offers to and from gaylord hotel and convention center. There have been obvious upgrades to the building and rooms which are nice but the flooring/​carpet was pretty messed up. Our room was fairly clean, biggest complaint was that the shower drain was very clogged so showing was a little gross, the tub was filling up to cover your feet while you were in there. When we turned on the ac/​heat it smelled pretty bad too. a little like urine unfortunately. .
The breakfast was alright, had a waffle machine, eggs, yogurts.
This doesn’t feel like the safest area but our car was fine, nothing stolen or broken into although we were worried.

The hotel itself was nice, clean, & neat. However, the service was terrible. 1^st off the guy at the front desk was sloppily dressed (shirt unbuttoned, tie half tied, pants unbuttoned & falling). We got there a little after check-​in time & still had to wait about 20 minutes to check-​in. Then the keys we received didn’t work. We were told that it was because we kept it near our phone, but there were about 4 other people at the desk with the same problem. Customer service needs to be addressed as this hotel is really nice & affordable.

Worst Comfort Inn I have stayed in, and I try to stay in them all the time so I have a base on which to compare. I assume if it’s a Comfort Inn it will be policed by the Choice Hotel people to ensure it meets uniform standards.
To start, they didn’t have my reservation for a king room, only a double. I reserved using points, and showed them my confirmation. We got that sorted out and we were given a handicap room (#107). The room was extremely humid and didn’t dry out overnight, even though the a/​c was running and should have dried the room. bathroom floor was damp and tacky the whole time we were there (just one night thankfully). The bathroom exhaust fan was partly hanging out; didn’t notice until I took a shower in the AM. The wi-​fi sucks, to say the least. Constantly dropping due to weak signal in the room, and also in the breakfast room (although not as bad there). Gallon milk containers left on the breakfast room counter… nice classy touch.
On a positive note, the staff was courteous and tried to be helpful, so no black marks on them (except for the breakfast room staff leaving the milk containers out).
It’s an old property and shows it, but no excuses for these deficiencies. Choice Hotels should reconsider allowing it to use the Comfort Inn name.

I was going to give this motel two stars but in hindsight it really wasn’t that bad. The tub in the bathroom was huge. Maybe it’s for handicapped people. I don’t know but the first night I showered the drainage sucked. Maintenance or whoever took care of the problem and it was draining freely the next day. The wifi was free. Parking in the front fills up quickly but hey it’s free.

Roaches in my colleagues room running across the desk. breakfast is horrible and the rooms are dated and dirty when you look under and behind the furniture. Stay away from this hotel. Also there is only one pizza place that delivers here, Dominoes doesn’t even deliver here.

Oh what to say…
I guess let me start with the hotel. It was clean. The service was very friendly. The bed was even comfortable… which I was not really expecting. On the downside, I couldn’t get into the gym with my key card, the carpet was ripped up in some places in my room, the batteries in my TV remote were pretty much dead, and the walls may as well have been made of paper. I think I was listening to convos from 2 rooms over!
Really, its the neighborhood that kills this rating. Over all the hotel experience was nice… nothing spectacular but that what you expect at the Comfort Inn. But, as an example, there were guards at the grocery store next door. Guards! For groceries! No thank you!