America’s Best Contacts & Eyeglasses

First and foremost, I would like to say that my experience with the staff members were incredibly pleasant. They all made me welcome in spite of the on-​going problem with the pair of the glass that I had purchased. I immediately received a call as soon as my pair of glass arrived at the Oxon Hill location. I tried it with the help of the Manager. Unfortunately, I could was not able to read the small prints. I had no problem with the distance part of the lens. I was told to give it a try so I took it home. The next morning, arrived at work and put my glasses on just to discover that not only can I NOT read I was also unable to read what’s on the computer screen. I called the location and spoke with Dominique and was asked to come in to see if an adjustment can be made. After arriving and several adjustments were made, I was still unable to read. It was blurry. So the Manager, stated that she was going to return the glasses to the Lab and have another one made as a courtesy (no extra charge). Two weeks later, I received another call to come in (glasses has arrived). The same thing, the reading material was blurry. I was told once again, to take it home and give it a try. It wasn’t working for me at all. I called the Corporate office to file a complaint. I requested for a full refund. I was told that someone will be contacting me regarding this matter. The next day, I received a call from Tyeisha (General Manager). She asked me to come in and that she will be working with me. I arrived at the location after work. Met with Tyeisha and she provided me the correct way of using the glasses. She made a few adjustments and asked that I give it another try. If it doesn’t work then she will give me a refund. Once again, I gave it a try. It was even worse. I was bumping into things and started having bruised on my legs. I have tried working with the glasses at hand. Finally, I insisted on a full refund. I reached out to Tyeisha one more time. I informed her of the problem that I was having. She expressed her concern and apology for my bad experience (no fault of hers). This time she suggested that she will have two glasses made. One strictly for distance and the second for the computer and reading (no extra charge). Two weeks later, I have not heard from the location so I placed a call. It was discovered that the two pair of glasses have arrived. I was told to come in. A trainee (cant’ recall her name) assisted me. At the time, I wanted to test the glasses for the computer immediately before even leaving the location. I noticed that the pair of glass has a line on it (distinguish that the glass is a bi-​focal). The original glass I ordered was a NO line. Now, another problem. I brought it up to the attention of the Trainee and her response was she doesn’t know. I ask to speak with Tyeisha but she was gone for the day. I called the following day and I was told that she was on vacation and would not be back until the following week. I was told to hold on to the two glasses until Tyeisha return to work. For the next three days after the call, I started having problems with reading. I have to concentrate in this small corner of the glasses in order to read. Finally, as much as I adore all the staff members in that location. The lab that makes the glasses seem to not get my glasses correct. I called the Corporate office one more time. The representative contacted the location to find a fair solution. Corporate called me to tell me that a refund was not an option due to so many glasses have been made. I feel that this was not my fault. I did everything I was told to do. I took heed to every suggestion, every instructions I was given. All I want is to be able to see what I am reading at work and be able to apply what I am reading to the computer program that I am working with on a daily basis. I don’t want to try another pair of glasses. All I want is my money back and be able to go to a place that can give me what I need to be able to see.

I’ve been a customer at Americas best for 10+ years but this is the first time to this location even though it is the closest location to my home. Yes it is in a shady neighborhood but let’s be honest, you aren’t exactly coming here at night. I came in with low expectations because the other locations I’ve been to have been pretty bad but I was pleasantly surprised. I was greeted warmly by the receptionist staff, they had my charts all ready to go even though I was a new customer and they were all very friendly and tried their best to help me even though I was the last appointment of the night. The wait was about an hour but that is normal with my experiences at Americas best in general. Keeping in mind I got a Saturday appointment the day that I called, it wasn’t that bad. The doctor was knowledgable and spent time trying to understand my contact use to get me something to suit my needs and even tried to save me money on the brands. Their sign says they close at 5 but it was closer to 6 when I left and they didn’t try to rush me or anything. Overall a great experience.

I’ve been coming here for 3+ years now and it’s wonderful to have a such a painless and easy avenue for getting my prescription updated. The eye care club deal has saved me good money and it’s down right pleasant to come here for check ups. The staff is incredibly friendly and welcoming. I always walk in with a chip on my shoulder because it’s annoying to get a new prescription every year even though I have not changed in 4… not to mention I always put it off until I am on my last pair of contacts and they’re dry and gross and way overdue BUT somehow they instantly diffuse me and make feel more like I went to hang out.
The rockville location aint bad either but this place takes the cake.

Wow. I am really impressed.
I came to America’s Best to get eye exam and eyeglasses for my Mom. Assisted by store manger
Tyeshia, very helpful and friendly. Also the optician
Dr and her helper all they are wonderful. Highly recommended this store.

This location is in Eastover Shopping Center. The guy and I went in to check on the 2 for $ 69 with a free eyeglasses exam. However, my guy has some bad vision, so he needs more than that deal includes! However, the people working in this location, were nice, but extremely hood! LOL! They were friendly, but whew… they were a bit much!

Well, well, well. It looks like it is up to me to balance out the perception of this place since the other reviewers have portrayed it as a festering cesspool full of screaming lunatics. This is not the case.
First of all, they were convenient in the sense that they were able to see me the same day that I called. I couldn’t say the same about either store that I called in NoVA. I was in, out, and on with my afternoon. Everyone in the store was friendly, straightforward, and helpful. The optometrist was as thorough as any that I have been to in the past.
Second of all, the place was reasonable. I did join the Eye Care Club for $ 99, and it has payed me back in a variety of ways since early 2013 when I first went to the Oxon Hill store. The Eye Care Club offers members free eye exams for up to three years (that is an additional 5 exams if you go every 6 months). Also, I get discounts on my Proclear monthly contacts. They are only $ 41 a box, and if you do the math that comes out to a measly $ 82 every 6 months/​$ 164 per year.
Thirdly, let’s talk about the location itself. Yes, I lived in Alex., VA in 2013. The prevailing perception of many a NoVA snob is that crossing the Potomac over the Woodrow Wilson Bridge is analogous to crossing the River Styx into the depths of Hades. (As evident by this other reviewer here who said, «my life was threatened.») Got news for ya, everybody in nearby Alexandria: Nobody in this neighborhood is interested in threatening the Professor Emeritus of Economics or your vintage Volvo. Ooh, there is some trash on the ground… ooh, there are some seagulls eating discarded french fries in the lot… I’m not really sure who that guy is having a conversation with outside of the Giant… maybe a ghost? This is a working class suburb, people. It’s not the Southside of Chicago. Thus ends my rant.
No complaints here, if it wasn’t 700 miles away from me I’d go back.

A very bad neighborhood to go into, first of all. Don’t risk your life going to this business to (supposedly) save some money.
Just as important: If you go in for the «Two pairs of glasses for $ 69,» you’ll find they have one add-​on after another, and you end up not being able to pay for two pairs. So you go for one pair, and that one pair still ends up costing $ 400 because of all the add-​ons (the warranty, a special scratch protection coating, a special glare protection coating… you name it, a lot of stuff that ends up costing multiples of $ 69, and just for a single pair of glasses).
So their ads are basically just intended to bait you and draw you in and play you for a sucker.
In that kind of environment, the customer service is as sloppy and as indifferent as you’d expect. They don’t care how they inconvenience you, once they’ve got you on the hook. You need something they can handle over the phone? They’ll make you put in an appearance at the store anyway. They don’t stay on top of things, so you need to call them and pester them about whether an order has arrived, etc.
It all smacks of dishonesty and people who are just marginally competent in what they do for a living.

To make a long story short don’t waste your time patronizing this store. They have RUDE employees who mirror unprofessional and quite ghetto behavior. I had an employee raise her voice at me while using obscene language, just because I choose to stick up for myself. And it’s sad because everyone else that works in the store seems to be quite nice.