The Bicycle Shop

Second time here, service is excellent! Close to base. Seems like a new business.
It’s always great to support local, «Mom and Pop» type of establishments! I’d love to see this place grow.

I wanted to give this local bike shop a chance to survive and support his business but I can’t recommend this shop to anyone. This shop has really gone downhill since the previous owner sold it. We had some previous work done on my son’s BMX bike which needed to be taken back due to job not done right the first time on the bottom bracket and cranks.
The last issue we had was with a part exchange. My wife asked for help to buy some 9/​16″ pedals. The sales clerk helped her to pick out correct pedals. When she purchased them somehow she picked up ½″ pedals. Neither she or the clerk noticed. She took them back for exchange and was told that they had a NO refund or exchange policy. What? The clerk offered the owners phone number. She called and was told he could exchange them with a 15% restocking fee. Again, What? The pedals are attached to cardboard with zip ties. Do they really need to charge a restock fee on exchanges. I could see if it was a return, but and exchange. That is unacceptable! They do not accept returns also. I will NOT give this bike shop any more of my business. I will continue to take my bikes over the hill to Newbury Park Bike Shop even though I live in Oxnard. The bike service there is 2^nd to none and I have my high end bike service done by the professionals there.
Avoid Oxnard Bike Shop unless you need something quick with a no return/​exchange policy or you will be stuck with what you bought.

Worst bike shop in Oxnard!!!
They kept my bike from ²⁄₂₈ to ³⁄₂₈ with no communication. Finally, after calling and insisting that they fix the bike, they called to tell me the bike was ready and then told me (after I showed up to pick it up) that part of the work was «too labor intensive» to be done… they literally had a MONTH to fix and it couldn’t be done??? At this point the owner/​manager/​employee just turned around and walked off!!!
AWFUL SERVICE!!! Go ANYWHERE else!!!
* I work in the customer service industry. At no point during the time they kept my bike was I rude or disrespectful, nor did I create any scene typical of «bad customers», so I’m not some overbearing person who thinks that every service facility is faulted. I am just a bike rider who needed to have a couple of repairs completed and they couldn’t even accommodate that within the month they had it.

Walked into store today to buy a bike and was meet by store staff saying we are closed even though they had customers in the store. We have been there 3 times now and the staff is rude and seem unwilling to help, like the customers are interrupting there hangout time. I will drive an extra 20 min to go to another bike shop than visit this place again.

I’m a fan of this bicycle shop :)
My brother and I came in with his recently purchased used road bike and wanted to ask an expert about the crooked back wheel needed to be fixed as well as any other repairs necessary for the bike.
The owner (I assume) definitely knows his stuff and even helped deflate some air from the back tire since the tube wasn’t even sitting on the wheel correctly :) He said he could fix the back tire for $ 25 in an hour but since there were a couple bikes he was working with first and we were in a time crunch, he was straight forward that his schedule was booked.
Even though he knew he couldn’t get our business, I’d say his honesty in his work just shows that his shop is based on helping others which is hard to find nowadays: D