Staples

I was at this Staples yesterday & received the BEST service EVER!!! Luis, James, & Sara deserve a 5++++ star!!! :-) I had Luis, James & Sara help me decide on a rolling cart, calendar planner, & ink. I even got 25 free color business cards which I loved so much & was back later to pay & order 500 more!!! If you need help ask for Luis, James & Sara. Idk about the other employees, but I can say that it would be nice if everyone did what they are supposed to do in their jobs or just quit & find something you’re good at! :/ (Leave a job for people that want to work & help!) Anyway if you need help, ask for Luis, James & Sara at this Staples. They deserve a new raise &/​or promotion ;-)

This is the worst Staples in Ventura County. It’s dirty. DIRTY. We just went to do some printing in the copy center and the woman was SO RUDE. I mean… REALLY RUDE. I also wanted to try and help my father purchase a new printer, and after several minutes of roaming around the printer aisle, I went to the front to ask if someone could help. She said she’d send someone over and for the next 20 minutes three employees stood just a few aisles away screwing around, and not a single person ever came to help us. THEN my father’s credit card set off a security alert as we went to check out, and I was responding to their text confirming the purchase was OK, but the woman checking him out wasn’t patient enough to wait for 30 seconds to rerun the card, and she looked at me and said «I think his card is bad or expired.» LOUDLY. Nothing wrong with the card. No customer service. VERY RUDE copy center person. Filthy store.

I took my husband’s laptop in for repair. An awesome young man named Luis helped me. He was extremely knowledgeable, polite and patient with my lack of computer knowledge. Luis is definitely the one to ask for if your computer crashes.

I hardly ever write reviews but I was so disappointed by the customer service here. I wanted to print color invitations and the printers were «acting up» There was one poor women trying to serve the three people in line in front of me and the three people in line behind me. I know the woman was doing the best she could but three other employees were just hanging around and chatting by the register. While I was waiting for the printer to «warm up» there was no one on the floor to answer my envelope questions. When I interrupted the cashiers talking I practically had to answer my own question as they did not exert any effort to help. After a long long while I did get the invitations and the woman was very apologetic. This location needs customer service training!

Ok, so after visiting this store a couple of times after the last review, I have had many great cashiers help me out. I guess the grumpy girl was fired lol. Ok so today, I called this Staples to ask if they had any of the (item) left. The cashier said «we only have 1 left, but I can hold it til u get here if u promise to pick it up like right now.» I was like whattt? Lol. I’ve never had any worker offer that before, unless I ask them to please do it for me. So I get there in a flash & the employee who answered my call runs to get the (item) & rings me up. I was there for like 2min, but that was enough for me to make me change my review. I will definitely be coming to this store more often :)

Customer service here is non-​existent. I send to print all printed media for our company and I have tried several times to work with them because their price for some prints is less than others. However, I can never get a hold of anyone for price quotes and they do not return phone calls. If I even dare to go there in person there is usually a line of about 4 or 5 people and 1 person working the print center trying to do the copies/​prints and help the customers. Once I finally get to the desk it takes about 10 — 15 minutes to finalize my order then I get told a time to come back when it should be ready. I said «should be» because it never is. In fact they sent one of my time sensitive projects to another store because their machine was broken, and they did not even notify me or try to get it back before the day they told me it would be ready, I show up and its still at the other store (in Camarillo) and tell me I can go there and pick it up! NO! I ordered it here in Oxnard. Just terrible service all around. I am done with this place.

Needed to restock on «Security Loops» (plastic tag fasteners), but Staples no longer carries them. I’m giving 4 stars for the salesperson named «Lillie». She tried her best to help me. She took the time to walk with me to the isle that had price tags, plastic fasteners, etc. I pointed out the tag fastener they had, but I was looking for fasteners that doesn’t need a fastener gun. She made a note of it & took the time to look up the item online, but no luck. Oh well, at least she tried & I appreciated it very much.
Lillie was a very good example of «good customer service» with a smile!
If you ever need anything here in Esplanade Staples, ask for «Lillie». She’ll be happy to help you out. :)

Sadly this is the closest staples near my house. I order all my prints online and still always wait a minimum of 10 minutes. Keep in mind I said «minimum» so it takes longer than that sometimes. It always takes forever to find my order. And it’s not just me. The person ahead of me in line always has a long transaction as well. When will they get it together?!?

Why do u keep coming back to this location. All other staples office i go to is great. Come in to make copies and I’m here for 25 minutes to get a receipt. Have to find a FedEx print center near by.

Staples is in competition with you know who, right? I can’t see much difference in recommending one over the other unless you are a die hard. In this case, whichever office supply store is nearest you, go there.

Service at the printing center is great and efficient. Wouldn’t say they have the best prices, but if you need quality printed quickly, then this is your place.

Came here to buy a new computer desk during a move and found a pretty good deal. A very sturdy and well built desk for 70% off. The people are friendly and helpful and they have pretty much everything you need, but they are pricey. I prefer shopping on Amazon for office stuff, but if you need it right away, this is a good place to go.

Staples is great when Target doesn’t have the school supplies I need
$ 15 for a Logitech M305 mouse
$ 1 for a pack of 5 fine black sharpies
$ 0.01 for 120 sheets of college ruled filler paper (with a $ 5 minimum purchase)
Good deals for back to school and the savings pass is worth it. They close pretty early though at 8pm Mon-​Fri

I’ve been to a lot of electronic and office stores in my time. Staples is awesome! Great customer service and usually has what ever I need at just as or better then the other stores. What I like best is the more personal customer service I receive that you just do not get in the larger chain stores.

Top Choice Plumbing found everything they needed here for buisness, always good for a quick Fax!

Staples has a TERRIBLE return policy. I purchased a wireless keyboard and mouse for 80.00 on 7−18−10. It died on 8−16−10. The little usb connection burnt out — I could smell it and the keyboard and mouse would not work. I tried to return in on 8−18−10 and they told me that their return policy was 14 days — even if the item was DEFECTIVE! They said I could have purchsed a service contract (probably another $ 25) then I would be covered. What ripoff! This item was DEFECTIVE. I will never shop there again. Incidentally, I had a receipt and just wanted to exchange it for a good one.

I went in there to just see what they have. I’ve had better customer service from the rude people at Virgin Records in Hollywood.
The store was a bit small, too. Nice looking store, though.