Quality Windows & Doors

We had our windows put in by Quality Windows 6 years ago and this week they came back free of charge after we discovered a small leak above one of our windows. They were timely and professional, sending Alex to check on the windows the first day; Andres and his crew the second day; and Rudy and Carlos the third day. Each group of people was thorough. They discovered that a larger time was needed to fix it right, so that was when a third date was scheduled. Sandy helped us over the phone to expedite the repair due to our simultaneous house painting project that required coordination. In the end, Rudy and Carlos spent about 5 hours fixing a gap above the window between the wood frame and the window by removing and reinstalling the wood, placing stucco underneath, and sealing everything with proper caulk. They worked inside and out and cleaned up when done. Thank you for your hard work and standing by the product! The warranty is really great and I will definitely recommend Quality Windows to my friends!

After wasting SO much time with these guys I will only waste a minute more by simply saying avoid «Quality Windows & Doors». Since dealing with them I have redefined the word Quality in my own personal vocabulary. Dishonest is one of the new meanings that comes to mind but most of all, «Waste of a lot of time»!

I shopped around for «Months «. The price was Absolutely the best!
The thing that I was most impressed with was the Quality of their installation.
They Exceeded my Expectations in every way. I will continue to recommend this business to everyone.

They righted a wrong so I am happy with that.

Quality Windows & Doors did an excellent job installing my shower doors and screen door. Very Professional !!! we recommend them, great crew.

My folks purchased a sliding glass window and it was legit. It was a Milgard sliding glass and really opened up the space with a lot of natural light. The crew was pro and prompt. Will def recommend quality window

We couldn’t be happier with Quality Windows & Doors. They replaced a broken sliding-​French door with a new sliding door and did it in a few hours. The ADA approved handles are a dream if you have arthritis. We also replaced all nine of our homes 40-​year-​old windows and it was done in about 5 hours, including a lunch break. Very professional, super courteous and pleasant employees. I’ve recommended them to everyone we know. Guests can’t get over how beautiful and welcoming our home is now.

I am really happy with my new sliding glass door and side window. I’m pretty sure they’re Midgard brand windows. Quality windows had the best price around and awesome customer service. The guys that came to install the windows arrived on time and did a great job! So happy. I highly recommend quality windows.

We love our bay window. Mark was so helpful as we chose our window and the extras. Andreas and partner did a wonderful job of installation! Alex was super helpful with finishing touches. We would recommend this company to anyone who wants a job well done.

These guys are great! I have purchased new windows and doors from them and they did my shower enclosures. I am happy with all the work they have done. The owner was professional and very helpful. The installers did a great job. I would use their service again and recommend them. Their prices were very reasonable too!

I never made it beyond the initial appointment. I called to set up an appointment over a month in advance, gave all the details about the job. The day before the appointment they called to confirm the appointment, ok no problem. The morning they are scheduled to show up I get a message that they have double booked and cannot make my appointment, I should call back and reschedule. I never rescheduled, I don’t want to have to chase a company down to give them my money.

I agree w/​Dan C.‘s review from September. I only picked this company because it had pretty decent reviews and had been voted one of the «best» in the VC Star reader’s poll. However, my experience was less than «quality». I too had two different instances where I was told I would get a call back, but never did. Then they broke my tiles off my remodeled shower because they hit the outside wall so hard installing the window. It’s such a long story of all the runaround I got, I’m too exhausted to explain further, but it was not a good experience. I would never, ever recommend this company to anybody. The owner only called me when he «demanded» his money.

I had them out for an estimate on a shower enclosure and that part was great. I decided to go with them because the price was about the same everywhere. JT was a pro and did a very detailed measurement. I also had him measure for a new mirror for the bathroom wall. They came out on Monday with two trucks and soon found out the glass for the shower enclosure was not the right size. Installer said it would take a couple days to get a new piece. They removed the old mirror and installed the new one. Upon inspection the mirror was too small and also the corner was not square. They removed the mirror and came back three hours later and reinstalled a mirror that was good. Next day the office called and wanted to install the shower on Friday. I complained that I have no shower and could they do it sooner. He said give me an hour and I’ll call you back. Call back never came and I called back Thursday and asked about the install and was told the glass wasn’t in yet. She said she would call back when the glass arrived. No call back again. Friday arrives and still no call back so I call at 1:00 asking what’s going on. I was told the glass is here and he has an installer who can come now. At this point I asked for a discount and he said he would have to talk to the owner and he would call back in the three o clock hour with a answer. No call back again. The installers came 2 ½ hours later and again the shower can’t be installed. This time the wrong metal trim was brought. I called and asked for the owner and was told he would call me back. No call back. I’m still waiting for my install and very unhappy with quality windows and their approach to my problem. If I didn’t call them they would have ignored me for who knows how long. I would not use them again and would not recommend them to anyone. Inside management has no sense of what their customers need and expect. The truck that showed up was old and now it have 10 new oil stains on my driveway to remember them by. Can’t wait to see why they can’t install it today!

i recently purchased new windows and front door for a house my husband and i are renovating. this company has been around for a long time and it’s no wonder why, their customer service and employees are great! the installers, sales men, and receptionist Joey are very knowledgable and helpful. ever since the windows were installed our house has been much cooler! thank you quality windows for doing such an amazing and professional job! i am definitely looking forward to using you guys again on our next renovation project!

Loving my shower enclosure! Leif did an excellent job! On time, Fast, Clean and Very Professional!!!
I’m one happy customer :)
Lisa Rivera

The estimator, Alex, designed a super good design for a complicated front combination of windows. The two installers, Larry and Eddie, performed the installation with great care and pride in their workmanship. The Milgard Tuscany vinyl windows they installed are of a very good quality, with special features. They cleaned up after the work was done and took great care in everything they did. I can’t say enough about their workmanship. In the past I was a contractor for many years. The owner Erick takes great pride in the quality of the work performed.
Their prices are very reasonable, when you compare other’s prices.
I highly endorse Quality Windows.

We purchased windows from Quality Windows and Doors years ago. They came with a lifetime warranty. The windows have been GREAT! and so has the service and warranty follow-​up. The installers are knowledgeable and polite. If any problem comes up, they take care of it. I would not hesitate to recommend this company and I would purchase from them again in a heartbeat. Thanks Quality!

We recently moved into a beautiful home in a gated area of Calabasas; once I moved in I realized more than two thirds of our windows were Stationary. Our huge master suite has 12+ windows and only 2 small side actually were made to open. It was a fire hazaard and very claustrophobic not to mention our A/​C bill was insanely expensive. So I called numerous window companies for quotes to see what was the economical solution. Charles M., a Salesman with QUALITY WINDOWS came out more than once to show me samples, help me thru the decision process and his quote was not the lowest but also far from the highest bid. Also, he had some top of the line windows for my home. The «installers» truly had their work cut out for them as this was no easy job. They were fast, efficient, and clean. These windows match my home perfectly and I HAVEN’T RUN MY A/​C ONCE SINCE THEY WERE INSTALLED. I now have a cross breeze and beautiful cool evenings even here in the Valley! I highly recommend them. B. Levine, Calabasas, California

DO NOT USE THIS COMPANY. Everything that could go wrong went wrong. They treated me like dirt. They didn’t show for their scheduled apt. and when I called they were rude to me. I gave them the benefit of the doubt and a second chance and they still showed up late for the estamite. They kept quoting different prices and when they didn’t call back when they said they would I called them and received more attitude. One person said he would give me a discount but didn’t tell anyone else and they made me out to be a liar. Then that guy (John) called me back with an attitude telling me he got his «ass handed to [him]» becuase I called «pissed off and yelling.» I was so nice when I called I was blown away by his attitude and accusation. Who scolds their customers!!! He said «maybe we should call it a day» and I said I was done with their company. I still can’t believe they would treat a customer like that!!! Stay far away from Quality Windows and Doors.