Pep Boys

This is the worst store ever. My husband and I went up to the counter. One woman was working with a customer and the other was on the phone. When she hung up we figured she would acknowledge us. Nope. She left. No one ever said we would be helped as soon as possible. Finally a manager walked up to the counter. He ignored us as well. I finally went up to him and asked for some help. He never looked up. He let about 10 seconds elapse before responding that he would help once he was done. He never looked up. He walked over to a computer and printed out a paper. He shoved it at me and said here’s the info you need. We walked out.

I took my car here against my better judgment for service, and should have gone with my gut. It started off well, with a friendly guy telling me to bring the car in, so I had it towed from where it stopped running on the side of the freeway, into the shop, only to have them tell me that it would be no issue, and they were going to look at the car to see what’s going on. They told me that they were’t going to charge me anything, but just look at it to get an idea what was wrong and then give me a call. They never called, and when I called back to get an answer over three hours later, no answer. I drove over there only for them to tell me that I need a new engine. They had the car torn apart already despite the fact that they never called to tell me they were going to do so. I was under the impression that they wouldn’t charge me the diagnostic fee unless they could fix the car because that’s exactly what they said. They diagnosed it and said they couldn’t fix it, and still charged me the $ 89 diagnostic fee to pick up the car. Of course I signed the invoice for $ 89 so they’re legally entitled to the money. Not only this, but the guy at the counter was a snob, acting annoyed with my presence, and as if he were better than me. My bad for not realizing your Godly status because you work at Pep Boys. Bad customer service. Don’t go here.

Update: pep boys Oxnard got a hold of me to correct their horrible customer service, and refunded the cost of the tires plus the cost of an alignment. So, this is a plus. It’s just unfortunate that it took me complaining to Unilocal and to their corporate office in order to finally be treated with some dignity. I still won’t take my car here ever again but I appreciate that the speed with which they went into damage control mode.

Poor service from guy at register named Cesar refused to honor the price match guarantee I go here very often and was surprised by how i was treated another employee told him to do it that I was a very good customer and he still said no

I agree with the reviews as well as this place has the worst customer service!!!

If you are lookin’ for car peripherals at fair prices, Manny, Moe and Jack have been accommodating vehicle owners since I can remember. Why pay more when you don’t have to… unless you have a mind to. But not everything is cheap. Getting your car fixed at their shop is competitive with other mechanic shops. So as a singer once crooned, «You better shop around!» Who was that crooner? Can’t rightly remember just now.

Talk about bad costumer service, if the manager was rude then i cant imagine his employees. If it was not an emergency, i would have took my car some where else. Bad service!

Theses guys are hacks and crooks. They charged $ 35 for an oil change and the total bill was $ 135. With no notice, they changed filters and did some other stuff without notice. I didn’t even see the filters. Dishonesty is well present and people should not support this!

I came here to get some oil to do an oil change. My car uses a special oil and I happened to find a tag on the shelf that offered a special of 5 quarts of oil and a filter for 37 dollars. When I brought the oil to the counter the staff member told me that the deal had expired and they would not honor it. Additionally there was not enough oil and they had to order the oil for me which I paid nearly 70 dollars for 5 quarts. The member told me they would call me when it came in. It was suppose to come in on Thursday and I still haven’t had a call or text. The gentleman behind the counter didn’t seem very knowledgeable and tried to sell me an oil that would have voided my warranty and cause problems with my car. Luckly, I did my research and knew what I was looking for.

Service at Pepboys Oxnard is great. Been coming here for a while. Monte and his staff always finds the best solutions for my auto needs. I’m a rewards customer #8 057 600 409 …

I will never take my business to this location again. Even if it’s not a so called «professional business environment» I do expect a certain level of common courtesy from any business I might pay for service with. This location has a sign that clearly states «drive up service», I drove up to that area and one of the service employees started honking at me like a mad man and motioning for me to move out of the way. I backed up and this individual drove the car in, I then proceeded to move back to the «drive up service» area and the guy jumps out of the car and spoke me in what I consider a unprofessional matter and tone when it come to addressing a paying or potential paying customer «hey man park in the parking spaces!» At that point I responded and pointed out his drive up sign and he then realized I wasn’t going to allow this without speaking up so he changed his tone and asked for me to please park in the regular spaces… I got in my vehicle and drove away. I refuse to give my business to ant place where their employees don’t have basic people skills or courtesy. This is one person pep boys will not have as a customer ever.

Although the wait for service was too long. The sweet mid aged lady that helped me was sweet! Thank you cutie! Didn’t get your name. You need a raise all the work you do there!

Sometimes you need a battery, and you need one super quickly, and the closest place you can get to is pep boys. They totally price matched me here, so I was happy.

I give this place 2 stars just because I had to return here and things still weren’t right. Had to replace all 4 tires on my car and they actually got my car in and out within an hour (and the place was very busy at that time). Had my alignment done but it was kind of expensive (18.95 per tire) but my alignment was way off before I even took it in so there was no real way to avoid it. A couple days later I took my car out for a drive and noticed that my alignment had been off more than the first time when I brought it in! Called pep boys and they told me to bring it in so they can take a look. When I got there, they had told me the only way I could’ve messed the alignment up again was if I had ran over a curb or hit a pothole… (who runs over curbs??) I have only taken my car out twice between those 4 days and once was to go to the store and the 2^nd was to take it back! The same guy helped me the first time i was there and he was really nice and showed great customer service. I think that he kept the place running fast so people could get in and out in a timely manner. However, after they had fixed my alignment for the 2^nd time, it was still off and they said that there was nothing else that they could do… I was so frustrated so I took my car so another place in Camarillo and they fixed it FOR FREE!!!
So disappointing for me because I used to come here long ago when Rudy used to work and he delivered A+ customer service…

they have a tv to watch the soccer games while you wait for your car in the service department!

Pep boys in Oxnard charged my for an oil change and never changed my oil! I paid for an oil change and the service guy informed me that the plug on my gasket is worn out and that it needs to be replaced. I changed my oil a month later for a smog check and my friend who changed the oil told me that my oil appears like it hasn’t been changed for months. This confused me since I just had my oil change just a month ago. That being said, I will never trust Pep boys ever again in Oxnard. They charged for services that they say they will do but do not perform the service. Heed my warning!

Customer service already call me my visit and I let them know about this situation. Pep boys of Oxnard also called me, and told me the tech that worked on my car just started. They didn’t resolve anything for me. I talked to Monte about this and he just thanked me for letting him know.

Brakes: $ 954.00 for a brake job on a 12 year old car. Wasted over 1hr of my time waiting around on their «free inspection» which really consists of them jacking up your car and making a big deal of everything to the layman, spouting off all this data to justify the outrageous cost.
Oil change (3 star) experience, was pretty decent (and timely). Still more than $ your «local mechanic” — but you can go online and get a coupon. They make sure you show it…

Was quoted $ 1200 for Four Bridgestone tires for a truck, not including installation. It would’ve made sense, if I was buying expensive tires. The tires were $ 180 each. Quoted $ 900 at Firestone for the same tires, including installation and alignment.
One other thing that I find troublesome, an increase of lazy employees. There were 8 people waiting at the cash register to buy stuff. The cashier asks a manager for help, he was just standing around with a dumb look on his face and texting. He told her that he was busy and continues playing with his phone. He then lazily walks away towards the motorcycle helmets and is still playing with his phone. That was just crappy to see. What shiftless piece of garbage,

Terrible customer service skills, Liars, unprofessional .
I hate this place they lied to me, I will make sure that my friends and family never go to PEP Boys in oxnard. They don’t know what they are doing, they’re not specialized in Beemers. They treat their customers bad. NEVER going there again.