OnTrac

0 stars not available. Needed 2 day shipping on a package. UPS found there way in my gate, ontrac did not. Now I don’t have pants for a wedding on supposed to be in. I’m going to the holding facility in the morning, hopefully they can give me what I need. I called and heard the same automated recording for 30 minutes TWICE and no one ever answered. Fuck you ontrac

Simply put, this company shouldn’t be in business. They suck. I ordered a jacket from Nordstrom and they use OnTrac. It’s stuck in their warehouse with a comment of wrong address — the same address that each and every day FedEx, UPS, and even the lowly USPS finds. Every day yet the idiot driver from OnTrac can’t seem to find it.
The problem is that they don’t return email nor do the pick up the phone so you can’t even communicate to say «hey, I’m here, try again!». Nope, nothing. Silence. When they did get back to me (5 days later), they asked for the address again (hasn’t changed). They then said it would arrive the next day but instead, they returned to sender. Maybe they read my review! Pathetic.

This company purports to be a delivery service but if any delivery happens it is purely coincidental. It is hard to see how they stay in business as they are absolutely pathetic. They are never on time, don’t respond, and simply don’t care. I would avoid them at all costs.

These guys are getting bad. You cannot even reach them on the weekends. Had a package out for delivery and it never arrived, nor did I hear anything back.
The company that is using On Trac says that they are already looking for other delivery options. Good! We won’t miss Off Trac.

On Trac is the worst… PLEASE DO NOT USE THIS SERVICE, SAVE YOURSELF A COLOSSAL HEADACHE
I wish Amazon would drop them.
We ordered from Amazon, delivery guaranteed by Thursday the 5^th of May, 2016. It is now the 9^th of May 2016 and still no package.
Nobody takes responsibilty.
The driver said it was delivered at 1pm Thursday, AND SIGNED to an address that doesn’t exist, certainly not mine.
After speaking to 6 different people (including a supervisor) they said Monday. Well Monday is here and no package. The driver and the supervisor BOTH just happened to take the same day off.
This was a Mother’s Day gift from my 10 year old son, who is so hurt his present not only didn’t arrive on time, but has yet to.
I would give it a -, but it won’t let me

HORRIBLE! Extremely critical package NEVER arrived. Online Status claims «Delivery Attempted, Business Closed» which is a bold-​faced lie. Our business was WIDE OPEN — no one ever approached, no attempt was ever made. Called Customer Service and put on Hold for OVER AN HOUR AND A HALF — before giving up!
WORST SERVICE EVER. WORST CUSTOMER SERVICE EVER. Amazon will have Hell to pay for this Unacceptable Disaster

If you have a choice, do not choose OnTrac. This service doesn’t deliver packages to the door, ever. They have never knocked on the door, shouted «delivery» or anything that the UPS, FedEx or USPS delivery team, who actually do their jobs, do. OnTrac never lets us know a package is here, they usually just toss it on the common area steps. I’ve complained to Amazon, they don’t care. I don’t really know how to stop having Amazon not use OnTrac, but they are, literally, the worst.

I don’t have a story about a lost package (not yet, thank goodness) but I was expecting a delivery from OnTrac. I live in a building with no way to deliver anything except mail and it’s right on the street so nothing can be left at the door. Usually, I get the little notifications in my mailbox that an attempt to deliver was made, then I end up driving to their office to get my package. According to the OnTrac web site, they made THREE delivery attempts. NEVER ONCE did I get a printed notification of any of these attempts. I called up customer service and arranged to pick up the package at their office not far from me. But really – how hard is it to stick a printed notification in a mail slot? I mentioned to the customer service person that I didn’t get any notices and she apologized but didn’t seem that surprised. Apparently, there are good reasons this isn’t one of the better delivery companies out there.

My experience was horrible with On Trac! Was expecting a package on a Wednesday it never showed up so I tracked it and it was documented as they delivered it to my front door and had a signature stating I received my package, witch was total BS! I called them first thing next morning they said they contacted the delivery man and he said he must have delivered to wrong address and there’s nothing they could do about it that I would have to contact shipper to get a refund for my product. Two hours later I heard a huge thump at my front door I looked outside and there was my package when I looked to see who brought it there was a On Trac van speeding away! So obviously they lied to me. My advice pay the extra $ for UPS shipping they are awesome! I hope Sephora stops using this company.

Ontrac, huh never heard of them and from reading all the other reviews I can see why. One thing I can tell from my recent order from Amazon they can’t deliver a package on time. Do everything you can to avoid this company. Complain to Amazon and maybe they will lose the contract with Amazon. Save yourself some hassle and don’t order anything shipped through them.

I am hoping and praying that Amazon reads these reviews for On Trac, aka the worst courier service in the planet. While this is not my first negative experience with them, it is by far the worst. I am a Prime member with Amazon and ordered a $ 220 item 9 days ago. Considering one of those days was a holiday, I let it slide a little. But the «two day shipping» promise has abused my generosity. On Trac has been in possession of the item for 4 days, mostly just hanging out in Oxnard. I live 20 minutes from there. I could’ve walked there and back in less time. Needless to say, it’s now 8pm on the 9^th day since ordering, and still no package. I’ve called Amazon twice about this already and they have only offered me a few dollars as a compensation for my troubles. When I call Amazon tonight I will be expecting them to overnight the item via fed ex. So please Amazon, for the love of God and good business practices, drop On Trac as a vendor. They are doing you no favors. Also, why is there no zero star option? They don’t even deserve the one star I’m forced to give.

Ontrac is a terrible delivery service. We structure our business pipeline starting with scheduled shipments into our business for production and then shipments out of our business on the fulfillment end. TOO OFTEN, Ontrac’s scheduled delivery date is just a vague suggestion. When they say something will get here TODAY, it means maybe today, maybe tomorrow, maybe whatever, maybe never. As you can probably guess from the tenor of this review, Ontrac has lost several packages. 5 to be exact. 5 large boxes clearly labeled for delivery to our business. They delivered them, just not to me and not to my address. They delivered them somewhere and obtained someone’s signature — someone we do not know and whose location is a complete mystery.
When I use every means available to try to contact Ontrac’s customer service dept, it is consistently and always the same story: all lines are busy and noone is there to take my call inquiring about the status of a delivery. Leave a call back number, and then never ever get a callback. Send an email via their website and never hear back. It’s completely useless.

I’m not surprised this company has a 1 star rating. Twice I’ve had things shipped by them 2-​day shipping. The first time the package was returned to the sender, and now it’s been 4 days and no package for my second shipment. I called customer service and left my number for a callback and they called me back at 11:47PM! Even a child should know that it is unacceptable to call after 9PM. These guys are garbage!

One star only because zero stars is not available. Completely unreliable and, infinitely worse, they lie about what their drivers have failed to do. How they stay in business is a mystery. Always check with Apple or Amazon before ordering. If delivery is with Ontrac, don’t do it. You will regret it.

I had 2 packages with a guaranteed delivery date of the 1^st, and tracking showed out for delivery. The office is about 15 miles away, they never showed up. I checked tracking the next day, showed out for delivery, still no package. I called and was on hold, not wanting to give up I waited 40 min. No answer. Next I used their email option, no response. WHERE IS MY STUFF!

Was expecting an order from Staples, it was split into 2 parts. Part one arrived with an Ontrac door tag stuck to it indicating they had left it on my porch. It was in fact on my porch… One of the items in my shipment was wrong. I called them and they said they would reship and that Ontrack would pick up the mis-​shipped item. 2 days later I received the second shipment (which Staples said would arrive next week) but the return item was not picked up.
On Monday I get a door tag that says only we left a package on your front porch. no tracking number or anything else. I search around, no package so at 4:25pm I call customer service. The recording says, we very busy, leave your number we’ll call you back. They never did, I assumed they closed at 5 and just blew me off. Turns out they close at midnight and …
First thing Tuesday I call again. because I don’t have a tracking number the guy can’t find it but says its possible the wrong box is checked and they’ll redeliver. Mid Tuesday I get a message from Staples saying the package is delayed until Wednesday. Makes no sense but ok. What is in the box that Ontrac has?
Wednesday my husband is home until 3:30. I get home at 5:00 and there’s a door tag. «3^rd and final attempt package is being returned». This one has a tracking number. Return item is still sitting on the porch with a giant sign PICK UP FOR RETURN TO STAPLES in black marker. There was no tag on Tuesday and my husband was home the entire day so we know he didn’t come to our house.
On the phone again with Customer service. They assure me that dude came out and we just missed him. That the reason he didn’t just leave the package was because staples requires a signature on all packages. Well, lets see, $ 40 of coffee was delivered in box 1, $ 350 in 2 huge boxes of chair mats were delivered in shipment 2 and I didn’t sign for anything. Now you have a $ 4 reship of the missing creamer and they need a signature. AND I’m returning the $ 30 item they sent by mistake WHICH HE NEVER PICKED UP. The only solution they can offer is they will hold it for 3 days in the next city and I can pick it up. So I agree.
Later I call back and I talk to a different customer service rep and she goes over my story and is very nice and I ask if I can take the return with me to the depot when I go in on Friday since I’ll already be there because the driver is very unreliable and I don’t want this dragging on. Turns out this isn’t really a possibility so the box is back on my porch.
We’ve been here all day, with the front door open and I’m sitting 6 feet from the door. The only time I wasn’t here was when I went to the depot for my $ 4 bottle of creamer. My husband stood watch over the door. The box is out there on the front step. I’m sure it will be another failed attempt to pick it up.
While I was at the depot to pick up my creamer that couldn’t be delivered unless I signed staples «special form» they took a piece of paper, drew 4 lines wrote name, sign, date, time. then they came out of the back with 2 boxes from 2 different companies. The second didn’t require a signature but they didn’t leave it at my house.
In addition to destroying Staples business they are also partnered with Amazon Prime.

Multiple late delivered packages. Never on time. One shipment has had to be sent twice. Still have not received it. The OnTrac office is on 9 miles away. I don’t get it. The package tracks to the delivery office then disappears. Absolutely dreadful service. OnTrac makes me sad :(

So I paid extra to get my package expedited… Amazon chose On Trac.
At 4:00pm the online system said «Delivery Area Not Accessible» and also «Delayed by Weather».
This is CALIFORNIA!
Later another post said that they will reattempt delivery on the next delivery day!
First off there was no attempt. Second, the next business day is 3 days away.

Receive text confirmation package delivered no package arrived called customer service was told driver would be calling never received a call received any further response from On Trac contacted Amazon requested a refundWill update as to response from Amazon from what I can tell this on track delivery service seems kind of shady maybe they’re not screening their drivers well enough maybe their drivers are pocketing the packages

I was supposed to receive my package on Jan 6^th, but it never arrived. Called the next day and they assured me I was going to get it that day. Never did. I’ve been calling everyday and been told exactly the same story.
Today, Jan 9^th, I was told a slightly different story: There was no driver for this area, but today, a new driver had picked the package and was going to arrive before 7pm. Guess what, never did. I’m sure tomorrow I’m going to call and going to receive exactly the same story.
This company sucks!!! Please don’t buy online from retailers that use this service like
, etc.