Gary Jacobs, OD

The first time I visited dr. Gary Jacobs April 2015 I had a horrible experience. My glasses were the wrong prescription and they added things I didn’t even need to the lenses. When I finally picked up my frames 2WEEKS LATER i couldn’t see in them and they forced me to keep them saying they couldn’t change them. That same day I got out of the office I got into a car accident because of these glasses, they gave me the completely WRONG prescription and it caused me to become injured. I let them know of my situation and with no sympathy they told me I had to wait until next year in order to get new glasses. I waited until February 2016 and decided to give this optometrist another chance, when I went in I completely explained my situation all over again and all Gary Jacobs said was «wow I’ll make sure to never give You that prescription again» I couldn’t even get an apology from anyone on staff. After paying an additional $ 35 for a Retina scan machine instead of having my eyes dilated I was confident that I was going to be receiving my correct prescription with no errors. After 2 weeks of no call from dr Gary Jacobs office on the whereabouts of my frames I began to call and the staff kept stalling saying my glasses were on the way. They said I would receive my glasses between 3 – 10 business days & on the 14^th day I called again and they said the glasses were barley going to ship! So the first time they LIED to me saying my frames were on their way when they weren’t. Wow this is false advertisement and the staff should not be lying to patients. During my call the receptionist also mentioned in a rude tone «Oh yeah I see here in the notes that you have been calling». What is that supposed to mean? Finally on the 3^rd week I received a call saying my glasses were ready. I WAITED ALMOST A MONTH FOR MY FRAMES. When I went to pick up my glasses I asked for a summary of my visit and the receptionist Terry sighed and looked annoyed and when I asked her if she would print it she said «Mhmm». Since when is «Mhmm» a word in the English language? What does that mean? I then asked her to elaborate on the charges for me and she once again sighed and made a big deal looking for her calculator. After explaining them to me she told me to take a seat so someone can adjust my sunglasses. After waiting the same person who attended me the time before came around and she asked me how the sunglasses felt and I told her I couldn’t see right in them and that it was not my prescription. She then cut me off before I finished and said that I needed to try them for at least a week before they could change anything. I told her this had happened to me before and I ended up with glasses that I couldn’t see from for an entire year. She insisted I waited and so I agreed and I asked for a copy of my prescription before I left and she blankly stared at me and became bothered when I asked. I clearly stated to her that on the first day of my appointment she had said that she didn’t want to give me my prescription and it would be too much of a hassle so I had to wait until the glasses were ready so To get the prescription so I was surprised when today I asked her for the prescription and again she became bothered and said «i can’t print it for you because you don’t even know if you’re going to keep your glasses or not» I shockingly asked her why she couldn’t give me the prescription either way so she proceeded to HAND WRITE IT ON A POST IT and handed me my prescription. This is not a professional form of prescription and I’m quite disappointed on how staff handles situations as such. Now I’m probably going to wait an entire month again for my new prescription. I will re update this review with how my 3^rd experience with them will go. It’s really eye opening how for the past 2years I’ve been treated poorly and Non helpfully and lied to by Dr. Gary Jacobs and his staff. Could this be racism or just ignorance? Whatever the case may be this optometrist is not qualified to continue his practice with constant errors, and staff that is unwilling to help, and terrible customer service. I do not recommend this office to anybody unless you want to wait 2months to receive ur glasses and all along the way deal with obstacles that after paying $ 800 for a visit just become a waste of money and an inconvenience to any individual. I hope you highly take my situations into consideration before you decide to step foot into the office of Dr. Gary Jacobs. You have been warned.

I just had an appointment here and the place was great. The whole staff was very friendly and the doctor was extremely nice. They have state of the art equipment and great options for frames. I loved the view while I was in the building. I would highly recommend this optometrist to anyone in the area.

LOVE THIS PLACE. The staff is super sweet, friendly, and helpful. Not to mention they have a really nice (huge) collection of frames. They sat down with me and told me what my insurance covered and if I had any questions about the benefits they made sure to double check and also made sure I understood what they were talking about. Love this place. Perfect customer services as well. Will definitely be a recurring customer.

Very professional office and staff. Dr. Gary Jacobs is great.

The office itself is a bit small but its cozy. I walked in i for sure was thinking very expensive considering all the glasses frames were high end brands such as gucci, juicy, gabanna, etc. However the dr himself was really nice and über cheerful. Overall they charged me 65 bucks for my contacts perscription. Definitely would recommend this place.

Although I didn’t check in, trust me, I came here yesterday to check if they took my insurance provider and to my great surprise they took me right in! Such was my great surprise that I forgot to check in, nonetheless, you, my dear Unilocalers, don’t care about that, you care about the experience! Well to begin with, let’s talk a little bit about yours truly and her experience with previous optometrists: horrendous, my first one (I was with her for 15 years *hint as to how old I am, don’t find me out!) was totally fine, great woman and I really did enjoy going to her for my checkups, however her office staff was horrible, and as I grew I came to the realization that I couldn’t stand the fact that 1. They were rude and 2. Every time I went in I left with a hideous pair of glasses picked out by said rude employees who swore they knew what fit me best. Well, I left. And then I went to LensCrafters for a year or two and realized that they had an amazing selection of glasses but were horrible on the medicinal aspect of optometry and we’re just trying to up-​sell me services: flash forward to yesterday when my beau rushed me into Dr. Jacobs and swore I’d love him and would never look back– hint he was right! As soon as I walked in the office staff greeted me and was friendly as can be! They had an open slot and after all that preliminary paper work they took me right in! Dr. Jacobs assistant who runs the preliminary tests was a tad on the quiet side, but nonetheless very friendly! He asked me whether I’d prefer the old fashion drop dilation or the new high tech, we just look into your eyes one for 40 bucks, which I guess can be seen as an attempt at up-​selling but I wouldn’t consider it as he wasn’t pushy (I’m talking to you LensCrafters!!) and made sense for anyone who drove there on their own. After a couple of minutes, I was taken in by Jacobs and the first thing out of his mouth was «you haven’t said a word but I already like you!» And I couldn’t agree more because I felt the same! He was extremely friendly and personable, and made a total effort to get to know me, while explaining everything I had to know about keeping my eyes healthy and suggestions regarding computer use, driving, the whole enchilada. After he dilated my pupils he guided me back to the front and told me to choose my pair of glasses, which to be honest, was my biggest iffy about coming here: the selection. However, I was more than pleased to find out they had my brand of choice (ray ban, yes I’m a hipster.) and exactly what I was looking for. The lady who helped me out wasn’t pushy or tried to make the selection for me, which was a relief, and a very welcomed one at that after my first experience. After all that was set and done, I went back got my eyes checked and was good to go! Usually, this would take a good hour and a half for me, however it took a little under an hour, which sealed the deal for me! Fast, friendly, awesome, count me in I’ll be coming back to see Dr. Jacobs!

I have been bringing my family here for 20 plus years. Service is always upbeat, kid friendly and insurance approved. I always get 2 pair of glasses with him and never had any issue. Just ask for a copy of your Rx when you leave or it seems to be an issue. I would recommend.

The staff is amazing. I couldn’t have asked for better service. The selection of glasses was great. Prices were very reasonable. I was very happy and satisfied when I left.

Where do I start. So many positive things to say about Dr. Gary Jacobs and his staff. I’ve been coming here for about 3 years now. Professional, friendly, and efficient. Best optometrist I have ever been to. He takes care of my entire family. No complaints here.

Just went in for my first check up. Before I had taken my family and only filled a prescription for glasses. I love this optometrist, he’s very thorough and friendly. Another dr told me I had lattice degeneration. Dr. Gary Jacobs showed me that that was the wrong diagnosis. There is no signs of that at all. The staff is always very nice and helpful. I refer all my friends to him.

Dr. Jacobs and his staff are AMAZING! If you are looking for an awesome Optometrist in the area, a great staff, and a variety of eye frames (including high end brands), this place has it all! I usually work with Rene and she is just exceptional to work with hands down. She is very attentive, knowledgeable and very helpful. I always look forward in seeing the staff because they are friendly and always willing to help. The office is located at the Morgan Stanely building (tall blue building at the Esplanade). They have a large selection of eyeframes and since my prescription is not so great, all of my sunglasses are also prescription. I always get them done with Dr. Jacobs because the lab that they work with does exceptional work. I am always happy with the end results and I always get compliments when I wear them in public. Thank you to Dr. Jacobs and his staff for making my expereience pleasant and for providing me quality service.

Dr Jacobs is amazing. I went later in the day on a Friday before a holiday weekend he still had a great attitude. Him and his staff are extremely nice.

So after 12 years of seeing the same ophthalmologist I decided to switch last year because I felt like he could never get my prescription right with my contacts. I don’t remember how I found Dr. Jacobs but I’m extremely happy I did. I have 20×10 (I guess it’s better) with my contacts on. He’s very personable and has good chair side manner. Front office is so so, the girl at the front who gives out paper work seems like it would kill her to smile, but they’ve never been rude to me. My only complaint is I kind of feel like they nickel and dime you! They charge for the retina scan when my previous ophthalmologist didn’t and then they charge you for a contact lens exam when I’ve been wearing the same brand of contacts for over 10 years. I can understand as a new patient paying that fee but not yearly. Maybe it’s just me.

I love Dr Jacobs. I have be seeing him for years and he always makes you feel comfortable, he has a very amiable personality, & he knows all about eyes ;0) His staff is caring, efficient, professional, and they have the most stylish selection of frames in town. Gucci, Tiffany, Dolce & Gabbana, you name they have it! I highly recommend Dr Gary Jacobs for anyone’s eye care.

Friendly staff and takes most insurance. Great selection of glasses. I also buy my contacts from them with fast shipping.

Professional, friendly staff makes the appointment go by fast. Dr. Jacob is so knowledgeable and so caring that I would not trust my eyes to anyone else!

I’ve been coming to Dr. Jacobs for 22 years. He has a great staff that is always willing to help out with all your eyeglasses and contact lenses needs. I would never go to another optometrist other than to Dr. Jacobs.

Best eye doctor in California!

Been going to Dr. Jacobs since he was at the Esplanade Mall. It’s been over 25 years and now my children see him.

DR. Jacobs and eye exams are 5 star GREAT!
The customer service reps need to better work on what they tell customer service!
The doctors and eye exams are 5 star! He by far is the best eye doctor I have ever been too. I recommend him to everyone I know, so why 4 stars. His customer service team could you a little updated training !
Saturday appointments are hard to come by, I’m told over the phone by the C.S. rep that my insurance covers new lenses and frames when I first setup my appointment. It’s partly my fault for not checking with my insurance, but I expect customer service to do its do diligence and know that when they say something to a paying customer it be factual. When I get to my appointment I am told my insurance only covers lenses and NOT my frames, not until 2014. I was pissed, I am not stupid enough to argue that I was told frames were also covered. I know they won’t do anything about it, but I did explain how disappointed I am in the C.S. I received, and how I just wasted a Saturday morning do to mistakes by them.
I will probably never by frames from this office again, but I will keep Dr. Jacobs, he is a great doctor.