Teapioca

A colleague and I recently came by here. The place is once again open for business under new ownership. The menu is largely unchanged and there is still an extensive selection of boba tea and smoothies.
The lunch menu is mostly based on hot pots. Beef is usually recommended over all others. Considering that this place is owned by the same people who owns Phan-​Shin, I wouldn’t be surprised if some appetizers or simple entrees eventually make it on to the menu.
I’m certainly overjoyed to see this place open again.

The service is absolutely awful. We waited 45 minutes for tea, and my friend never got the food she ordered because some other person took hers and then it was going to take another 30 minutes for kebabs!!! This is the third time coming here where they have «run out of bubbles» for bubble tea!!! After waiting that long and not even getting what we ordered or payed for, we weren’t given a refund or upgrade or anything. The bathrooms are atrocious and the place looks like a cheap conversion from the old establishment that was there. Oh and there’s like 10 items on their menu that they’re always out of. And there’s only ever 1 person working the front and then there’s one cook. I will never ever return here.
Management– I suggest you stop being so cheap: hire more staff, order enough of your supplies so you don’t run out of your specialty item every day, and spruce up the place a little so the bathrooms have paper towels, soap and don’t look like a truck stop bathroom. I’m surprised you’re still open, but I’m looking forward to you closing or new ownership but someone who knows what they’re doing and isn’t so cheap.

I have been waiting for Oxford to get a proper Boba/​Bubble Tea place and FINALLY it’s here. I like the fact that the tapioca is well soaked, and that I can even customize the amount of sweetness in my drinks. As for flavor, I love Bubble Tea so I may be biased. Try the Almond Milk Tea or the Ginger Milk with Bubbles.
Wait Staff is pretty friendly. Only problem I have is that they takes forever with one order. I understand that they are still learning, so it takes time… but come on!

Décor: 1 star (It was awful when it was the stupid Thanksgiving restaurant, and it isn’t much better now)
Menu: 2 stars (They have this menu board on the wall that’s not really organized in any way that I can tell and doesn’t really describe anything. They might be better suited to limit the menu if that made it easier to read/​process)
Food: 0 stars (Is there any? We took our drinks to go and then walked down the street to get lunch.)
Bubble tea: 5 stars (For someone who’s never had bubble tea before, I recommend the Almond Milk Tea, which is my go-​to bubble tea. Only complaint is that it took so long to find it on the menu!)
Teapioca hasn’t been open long, so I think there’s plenty of room to improve the stuff that doesn’t really add up yet.