Taco Bell

This location is pretty good. I give it three stars because you get what you expect. Can’t really give a fast food restaurant 5 stars. Food is prepared pretty quickly. Dine in and drive through are available.

I’m knocking the rating down a star. I’d give this place zero stars if I could.
I sent my father in with my debit card to take my order. My father made three different purchases (mine was the only one with a card, the others were in cash as reflected by all three receipts). I called because I had reason to believe that they double-​charged my card and the manager working at the time made me jump through a million hoops to «prove» myself.
First, she said that they couldn’t check the system or refund my money without evidence. When I mentioned that they checked the system before for previous orders, she said that it had to be within a half-​hour to an hour. It just happened to be a half hour so she checked. She said I was charged once and insisted that I was mistaken since the cashier couldn’t make that mistake (although the drive-​thru cashier, Dorothy, has made that mistake from a previous order, so I knew that was bull; the manager I dealt with at that time was more willing to be helpful but I didn’t pursue it then because it was only $ 3). I had several people with me listening to the phone call insisting that they could and have refunded people through their system.
Second, she said she would have to see my bank statement to make sure I wasn’t «lying» (again, implicating that I was at fault). I told her I wasn’t comfortable sharing that information with her and could show her the double payment through my bank’s phone app. But no, I had to have a paper print out. She then changed her story after I complained relentlessly and said that the phone app would be fine, but that she had to leave in an hour. She said someone could come in later that night, but then she decided she would do it the next day.
Third, she tried to implicate that my father used my card twice (implying my father was a thief). However, my father used cash for his other two orders. She wanted to see all the receipts herself to determine this was the case (again, millions of hoops, and suddenly I was in charge of keeping track of other people’s receipts).
Fourth, she tried to imply that the system doesn’t make mistakes. I work with technology; I know that is bull. Even if this particular Taco Bell didn’t overcharge that doesn’t mean that somewhere along the line someone didn’t overcharge me (for example, the company that manages their payments). It was still the standard «bring in your bank statement and all the receipts and prove it» line. She could have picked up the phone to find out if I had been overcharged. Instead, she wanted to blame me and make me go half an hour out of my way.
Overall, she seemed like she was reluctant to issue a refund, even if they had been at fault. Her attitude was more or less «we can’t do anything about it» and she only said the other things as I pushed her to do more because it was clear that she wanted to get off the phone.
I probably cussed far more than I should have during this call, but only after she kept implicating that I was a liar and Taco Bell’s system and its workers are flawless and don’t make mistakes. Businesses shouldn’t assume the customer is lying, even if the customer could be at fault. Nor should they imply that their family members are thieves. Even then I don’t remember directing a personal insult at the manager; I just insisted that their policies and manner of treatment were bull. She tried to say that my manner of acting didn’t «help my case», as if taking people’s money is a less serious offense than getting angry at a manager who is constantly berating you, calling you a liar, and insisting your father is a thief. I want to see people keep their cool at that point.
I had a similar instance with SDS across town where I thought I was double-​charged and realized that I was mistaken and apologized. The difference between that exchange and this exchange, however, was the cashier was courteous and was trying to help me figure out why I had been charged twice. I never came to a point where I had become irrationally angry because the cashier there was never implicating that I was a liar.
At this point, it isn’t about a measly $ 5.71. You don’t treat customers the way this woman did or insist that they are lying. This Taco Bell has a number of issues, though, and very few of them have been fixed since my last review. I did almost consider bumping them up to three stars after their service improved (although I still had orders messed up occasionally), but this incident alone has made me decide that I am going to quit eating at this place, despite spending several hundred dollars here.
In conclusion, she said that they have hundreds of happy customers and do not mind losing my business or getting a one star Unilocal review (I made her aware that I was going to write this). According to this logic, Taco Bell customers are expendable. I just hope she enjoys the phone call from her district manager and that something is actually done about this place.

Taco Bell is Taco Bell but this one is pretty filthy all the time.

Normal Taco «Hell» food, so nothing special there
Their soda has a funky flavor to it — perhaps the tubing for the syrup has mold in it or something. it’s pretty gross.
On several occasions I’ve been told that they are only allowed to give out one sauce packet per food item. This is completely absurd! Taco Bell needs as much help as it can get. One sauce packet isn’t enough to disguise the poor flavor of Taco Bell food.