I was having trouble with my pellets stove ! which I didn’t even purchase from them. the people there were glad to try an walk me through my problem over the phone ! they tested my auger moter for me ! and didn’t even charge me ! they even put a tech on the phone to try and talk me through my issue. come to find out it was a jammed auger. if was not for them I would have spent hundreds of dollars ! I ended up fixing the problem myself, at NO cost ! Thank you to all the staff at Robbins !!! I’m warm again