Personal Touch Moving

Used this company 1 year ago. Sorry for bring so late in this review but I need to tell everyone how great this moving company is. We moved from Michigan to Florida and they did everything right. Dependable, honest and reliable. Everything was perfect. Thank you!!!

I did a little research before deciding on a moving company and people consistently referred Personal Touch. The quote was competitive and the guys were amazing. We moved a lot of things ourselves and left the SUPER heavy things for the movers and they did a great job. I liked that they laid down runners in both houses to keep the carpets clean and also the care they took in wrapping the tv’s and tables. This was my first experience with a moving company and I was very happy.

Had an amazing experience with this company. My fiancé and I were moving to NC, and need two whole houses moved. The owner came to the homes and gave awesome quote. Day of move went smoothly and packed in just a few hours and was at my new home by noon next day. Nothing was broke and even though weight was slightly over, only a slight over charge of $ 200. Very happy and will always recommend them. Professional, friendly workers and efficient. ;)

Wrong company. I am really sorry. The company I meant to review is in NY. Sorry John for the inconvenience. Blah Blah Blah blah blah blah blah blah blah

Think twice before using this company. They lost a box and destroyed my chest freezer.
They moved me From Michigan to North Carolina in August 2014. The price was competitive and the pick up of my items was smooth and problem free. Unfortunately the delivery of my items was not. The delivery was scheduled for 8/8:30 am. I received a call the night before to confirm the time. By 9:30 no one had shown up yet. I called the driver, no answer. Called the owner, he said he would check into it. The truck finally showed up at 11am, apparently the driver said he drank too much the previous night and overslept. Awesome!
They moved my items in, as the freezer was moved in I could hear something banging around. turns out when they were loading my items on the truck, one of the guys had the bright idea to put my cast iron hex dumbbell weights in the freezer (please note I asked John –owner how to pack these, he indicated I shouldn’t pack them, just leave them out and the movers would get them). As a result, the were several large gashes to the interior of the freezer. The mover made a note of this and said John would contact me, he never did. I never pursued it since I did have insurance but it had a $ 500 deductible. $ 200 freezer so, I’m just out a freezer.
anyway, I didn’t count every box that came in, with there being over 100 items coming in, I didn’t, big mistake! Once I unpacked everything I noticed I was missing a box. A large box that contained a fairly expensive ($ 200) comforter. And some other odds and ends. I called the owner to report this. Took a few days to return the call, he left a message that he had spoken to the previous delivery, in Florida, and that guy said he didn’t have my box. He also said «he had put up some wood between our belongings on the truck so our things wouldn’t get mixed up, so there was no way he had my stuff. So maybe the box ended up in my basement. «
I don’t have a basement. The box is missing. Again with the $ 500 deductible, I’m just screwed. I called john back again and left a message. He never returned my call. So, again I say be very wary of using this company. If you do, I’d suggest you get a lower deductible with insurance and make sure you count your boxes as they are delivered! Hope this helps!

Love these guys!
First, I am seriously late with this review: They moved us in the fall of 2010! 3 years later, I am still unpacking the odd box and have yet to find anything that was not meticulously packed and protected. Not a single item was lost or broken.
We had a large 2-​phase move with their largest truck and 2 PODS. With storage, this move took 1.5 months to complete and the company was professional and anticipated our every need during this time.
They stuck to their quote and even reduced the final price a little as I had packed some boxes myself (I am borderline OCD about my stuff.) They dropped off a ton of boxes at my request in advance of the move for me to work with.
On move out day they were fast, efficient and polite — they brought 4 – 5 packers and movers and were there all day. Move-​in (850 miles away), was accomplished by 2 guys in about 8 hours.
I can’t say enough about how wonderful it was to work with this company. The move was super-​stressful for me and they took a huge weight from my shoulders.
Highly recommend and would use again!

I used Personal Touch to move from southeast Michigan to Texas and I was very happy with the entire process. In my initial conversation with the owner, John Drake, he mentioned that whomever I decided to go with for my move to make sure that I get a not-​to-​exceed quote and that I pay nothing upfront, two things that I found not all other movers will honor. John came to my home to personally assess the contents and put together an accurate quote. His quote came in considerably lower than the other movers that I was investigating. It just so happened that Personal Touch already had a truck going to Texas the weekend that I needed it, so that sealed the deal. The same two guys loaded my stuff in Ferndale, drove, and unloaded my stuff again in Texas, and they were both friendly and fast. They showed up right on time for pick up and were done loading in less than three hours, and they dropped off and unloaded early in Texas. None of my belongings or furniture were damaged, everything was smooth, timely, and accurate. Putting your entire life on a truck and sending it across the country can be extremely nerve-​wracking, if I ever had to do it again I would use Personal Touch, hands down.