Joyce Van Lines Inc

We used Joyce Van Lines for a local move in CT in April. Their web-​conference walk through was very convenient and their quote was clear and the price was competitive. The movers arrived on time and were professional, helpful and quick. The whole process was perfect. We would absolutely recommend them and would hire them again ourselves.

I would give 0 stars if I could. Trust me – run from this company! I used them on a move from CT to FL a few months ago. The guy John Adams who «sizes up» your house is just a salesman, out to sell something — and you can never get in touch with him again. He doesn’t answer his phone or return your calls. The office person Janice is rude. The date was set to load the truck and they were paid 2 weeks prior. On the morning of the move I had to call and ask if they were definitely coming and what time as I had not heard back from anyone since paying them $ 10,000 the two weeks prior. The guys who came to load the truck were ok but one spent most of the day in all of my 3 bathrooms, used all the toilet paper and made a big mess. He was very unprofessional. And he was the boss. Another one of the guys kept asking if he could have things in my house that we’re getting moved. Super unprofessional. I requested to be present for the weighing of the truck as is your option. They weighed the truck without notifying me. The response was oops, sorry. They didn’t show up until 10:00 am to load a 2700 sq ft house of stuff into a truck and then ran out of time when it got dark at night and they couldn’t see what they were doing. They explained they had to «float» the rest of my belongings in (which actually meant just throw it all in the truck unsecured — as I watched them do) and they would «reload it properly back at the warehouse». They gave a 5 day window of when it would be delivered in FL. They delivered it in the last day of the window which meant we had to stay in a hotel for all those days. They then stated they had to get a «shuttle» for an additional $ 1200 as the driver didn’t think he could drive the truck through the streets of the gated community we moved to. So they rented a UHaul for probably $ 200 and charged me $ 1200. I have since seen numerous 53 ft (same size as ours) moving vans in my neighborhood (I even have pictures). Funny how those drivers could do it. Now let’s talk about the damage. They damaged so many of my things. Furniture was scratched, scraped, and broken. Parts were missing from furniture they had disassembled and could not be reassembled properly. They reassembled 2 of the beds improperly and my children were almost injured. I just today unpacked another item, an expensive elliptical machine, to find they wrapped it in moving blankets with the plug still in it and broke the plug off in the machine so the machine can’t be used now. They LOST a 9×12 oriental rug. Since we will be moving again soon we have chosen not to unpack everything so I am sure I will discover more damaged items. Handlebars on a bike were sliced. A knob was broken off a Thomasville 12 drawer dresser — I saw them smash it into a wall when moving it inside damaging the wall as well. They scratched the hardwood floors in the FL house. The FL guys blamed the CT guys for a lot of the damage and missing parts. I could go on and on. I picked the company because they started out as a local CT company but I honestly could NEVER recommend them in any way or for any circumstance. They were way more expensive than other movers and their work was beyond horrible!!! If you value your money and your property, choose another moving company!

Positives — Execution and Timeliness
Negatives — All the sneaky, hidden fees. This trend seems to be across the industry but there is still no excuse of giving an estimate and understanding that these would be all the charges, then sending a final bill that includes a bunch of unexpected fees, such long carry, packing, etc. Also the invoices make no sense, as the company uses different providers this and the estimate. Finally, customer service is slow to respond. The refund was sent almost a month later after receiving my shipment. Oh and a desk was broken.
There have to be better options out there.

I used Joyce Van Lines for a local move in CT earlier this week. The 3 men sent were professional and courteous, and took extreme care when packing my belongings (I had them pack my kitchen). I’ve never hired professional movers before, and I would hire these guys again in a heartbeat. Thanks!

We have used Joyce Van Lines twice. The first time after moving across country there was a few mishaps, but they took immediate responsibility and further, offered us assistance if we needed anything moved again. Indeed we did! My son moved from CA to WI and we had 10 boxes/​totes to get to him. Joyce Van Lines picked them up and delivered them to him for us — Free of charge! You can’t ask for a more honest, professional company!

If you’re moving, hire these guys. Joyce Van Lines was professional, charged a reasonable fee, and all in all, knocked our move out of the park! They adhered extremely close to their original estimate, which pleased me to no end, and their team of four men worked quickly, safely, and with care to move our belongings. I honestly can’t say enough good things about these guys… they made a super stressful experience so much better for my family!
I don’t ever want to move again, but that’s only because I. hate. moving. If I do, however, I will not hesitate to use Joyce Van Lines, and I will recommend them to any and every person I know of that’s moving. Best money we’ve spent in a long time!

I was disappointed with the back end of our move. The movers were friendly and helpful. However, numerous items were broken on unpacking. We had reported on item to the movers, but never heard back from the company. When I called about it I was told I was too late to file a claim through them and was adamantly told any claim I filed would be denied, in spite of the fact that I had alerted them to at least one issue on the day of the move.
If you use them make sure you unpack quick and list any issues within 30 days or you will be out of luck.

I moved almost 500 various boxes & articles of furniture from CT to CO. The items were stored by Joyce in their facilities for 3 months before they were delivered. Packing all the items and putting them into multiple vans in late December took 2 full days. I supervised items requiring crating, but I couldn’t be everywhere in a 4,000 square foot house. As numbers came off the huge Van in CO, the movers yelled out a number, & my husband checked it off, while I ran around, up & down stairs, showing them where the rugs & furniture were to be placed.
It wasn’t until I had unpacked all the boxes that I could determine that several items never arrived. The new owner in CT emailed me that she had found one of 4 missing Le Creuset pot lids in her garage. The others, & a Le Creuset cannister are still missing. Joyce refused to pay for these, on the basis that all the numbered boxes had been checked off at the time of delivery. How do you know what they obviously had left behind — what was missing but unaccounted for — until you’ve unpacked everything? They charged me more than $ 25,000 for this move! The original estimate had been $ 8,000. And one of the crated mirrors arrived broken! They paid for the broken items (after a $ 500 deductible) but I will have to replace almost $ 1,000 in Le Creuset pots, because, what good is an enameled, cast iron Dutch oven or Braiser, without a lid?

We used Joyce to move from NYC to Lake Tahoe and were highly unhappy with how are things were treated and the condition in which they arrived. When hiring Joyce to move our items we purchased full replacement insurance with a $ 0 deductible. The movers that arrived at our home were very nice and respectful and promised that they would be the ones to take our stuff from NYC to Lake Tahoe. You have to imagine our surprise when NONE of the original team were on the truck that arrived at our destination.
We are not unreasonable, as we anticipated some slight damage during a cross-​country move, however, our damage was beyond unacceptable. A mattress had been dragged on pavement so much that holes had been warn in it. A sofa-​sleeper had been dragged on its back corners ripping the fabric and exposing metal. We had multiple pieces of art paced improperly causing damage to their frames. We had chunks of wood taken out of a bookshelf and a nightstand.
Upon arrival of our items Joyce sent an appraiser to our home to survey the damage, at which time his comment was that he was «appalled that they would treat our items in such a manner.» He valued our damage at ~$ 15,000 and has sent an offer that blatantly left damaged items off their list and highly undervalued the replacement values. Currently Joyce has offered to settle at $ 5,328.15 claiming that items have «depreciated» since I purchased them which clearly does not take into account the definition or «replacement».
I would highly advise you to think carefully before hiring this company to move your items. The treatment in which we received was disrespectful, unprofessional and unacceptable. If this were my company I would be highly embarrassed with how this has played out.
I will be back to comment on this after the settlement is completed.

First of all, this is an honest review by an actual consumer who used Joyce Van Lines for a cross-​country move. I have given them five stars because quite frankly they are a fantastic company which provides EXCEPTIONAL customer service.
We used them for a move from LA to DC in 2010. They were able to accommodate us on very short notice. The move went flawlessly — we had NO damage; NO lost possessions; and everything arrived on time, as scheduled. The team was great and extremely polite.
I wanted to use them again for a move we are about to do from DC to FL. I will this time being using another moving company for this move to respect my new company’s relocation process; however, I just wanted to make a point about the outstanding customer service from Joyce.
Bill Adams sat on the phone with me and answered all the questions I had about using Joyce again; however, he also answered questions I had about the other companies and RECOMMENDED one for me.
He told me to go with what my new company would like as they have contracts, and to use him next time. He didn’t push me and gave me ADVICE on the moving company he recommended.
Who does that? That is top notch customer service from a company that just wants you to have a good experience — regardless if they are not the ones moving you.
I HIGHLY recommend this company. And will use them for sure in the future if I am doing an individual move.
Please give Joyce a chance to provide you with an amazing moving experience — especially with all the horror stories out there with agented moving companies.
Thank you Joyce for being great!!!

Used them for a move from CT to CA in 2011. I have moved several times, everything went well. I was planning to pack everything myself, but didn’t manage to finish it and they quickly packed the renaming things. I had only pleasant surprises in the move! They were extremely helpful, unpacking major things and moving furniture within the house.

It’s appalling that this company has the audacity to make up MORE LIES after the stressful experience they put us through. I understand the desperation to salvage any potential business from others, but to state blatant lies is just sad. EVERTYHING in the response from Joyce is false. Stop trying to cover up the facts with nonsensical lies. That’s the real «drama».
As for Joyce’s suggestion to check out
for reviews, I would warn people to check out the history behind that site, as there have been lawsuits against
and its owner:
That doesn’t appear to be a genuine consumer protection site; lawsuits state it takes REFERRAL FEES. So potential consumers: do some diligence before earning yourself a headache down the line…
Another fact check: anyone who’s ever been to SF knows that temperatures in the city don’t even come close to 100 degrees, even in the summer! Check the almanac: the high temp during our delivery in June 2010 is low 60’s. The truth can’t be spun! It’s sad that Joyce won’t own up to its faults and instead tries to cover it up and blame the innocent.
My review is simply the truth, and an attempt to aid consumers out there. I have plenty of documentation (including the paperwork where my signature was forged!) and emails to prove the unacceptable behavior on Joyce’s part.
If Joyce would own up to its mistakes, provide an apology, and improve its practices (start with honesty, for one) then that business may actually have a sliver of hope.

Couldn’t have asked for better. Moved from NYC to Minneapolis, and these guys did everything they said they were going to. They showed up at my Manhattan apartment on time, loaded everything, and took off. They delivered to my new Minneapolis apartment within the window given to me at the start of the move. Everything arrived in good shape. The move was a bit less expensive than the estimate, so they refunded my credit card — as they said they would. Bill Adams came to my NYC apartment and gave me a reasonable move estimate in a professional manner. June was the rep I contacted with questions while my stuff was being stored and moved, and she always responded promptly to my questions. It’s a scary thing trying to find a reputable mover; you read so many bad things. I’m glad I went with these guys.