This place has gone downhill over the years. I usually order delivery and they almost always forget to bring something(typically sauces, but also sodas). Last night, I ordered from them and was waiting in the parking lot. While they were courteous enough to bring my food out to me, they once again forgot my sauce. When I went in to claim it, they seemed bothered by my request(I do pay for it, after all). It was also at this time that I got some insight into their inner workings: they were chit-chatting and not paying all that much attention to what they were doing. One man come in from the streets into the cooking area with just his jeans and t-shirt and proceeded to chit-chat with them. He did not throw an apron on or anything. When I was ordering, one of the women working there started to ignore me to talk about a cell phone charger with one of her other co-workers. This place has gotten ruder over the last year since they have replaced the staff. Had it been a year or two ago, this place would have received a 5. Now, I feel like it has fallen from glory.