Cleaning Authority

Very accurate reviews. My experience mirrors the others. I would come home and could not tell if the house was cleaned. Several areas missed, Mike would apologize. I requested from the start an early cleaning, and they be gone by 4:30 pm. Several times I came home and they were still there. My cleaning time was 8:30 am but for some reason, a new one each week, I would arrive at 4:30 and they were in the middle of cleaning. I spoke several times to Mike and he always had excuses. Finally, I came home around 4:30 and they had not been there. I was getting ready to call when they arrived at 4:40. More excuses. I told the young girls this was unacceptable and one got sassy stating that there was not much I could do about it. I told them they could leave and I called Mike. Services cancelled.

If you are looking for a company to clean your home, I strongly suggest you search elsewhere. The Cleaning Authority of Oxford, MI is likely the most unhelpful and unreliable service I have ever encountered. I spoke to the owner, Mike, about several things the cleaners failed to clean, and he assured me it would be taken care of at the next cleaning… well, they were not. The cleaners didn’t even take out the trash! Furthermore, Mike refused to give me a discount and said, once again, they would take care of it at the next cleaning, or sooner, if I would like. Poor customer service + incomplete cleaning = never again.