The Home Depot

I normally have «ok» experiences while shopping at this store and normally would not «write» a review on The Home Depot but… today’s experience needs to be noted.
I purchased a piece of insulation material and wanted to have it «scored» /​cut down the middle so that it would fit in my vehicle. I returned to the department and the MALE employee told me he could not do it. Puzzled I asked why not and he says he just can’t and he is only suppose to cut lumber. Ok, you have and X-​Acto utility knife, just use that. He replies no. Hymm, ok why not? It doesn’t have to be perfect, I’m not using this to build a home, I just need to be able to put it in my car. Well the only thing I can do is cut it width wise… no I want it cut length wise. He then tells me I can use his knife to cut it myself-​so I did in less than 2 min. Thanks for your help.
Moral to the story… they would rather take the chance of me cutting myself than to score a piece of foam board themselves.

I’ve never been here i just left a post here by accident meant for the other Reisterstown home depot and i don’t know how to delete this post.

This review is not about the Owings Mills Home Depot location, as a whole. This review is about a specific employee at the Owings Mills location; Darryl Hines.
Darryl is, by far, the kindest employee I’ve ever encountered. He was friendly, engaging, and extremely helpful. He was constantly smiling and left me feeling as though I needed to share my good mood with everyone around me, for the rest of the day. I work in an industry that relies heavily on customer relations and I pride myself on understanding the psychology and effect of good customer service. I also know the value of an employee who understands its importance. Darryl Hines should be proud of himself and Home Depot, Owings Mills should be thankful to have such a great individual in its ranks. Thanks again, Darryl!

I only visited here once and I write this review base on my visit, well at least I can say this HomeDepot is bigger than the one in Columbia and is more organized and selection is kinda better. The staff arent that helpful as I expected they need more training. I found what I was looking for!

There’s so much a person can say about Home Depot. I had to come back because a week ago I had to get some lumber cut for a sliding door. This location has an excellent lumber person is. The catch is you have to find him
When I went initially to get the wood cut he was there but he advised his understudy to cut it for me. BURN!
When I got home and saw what this young man did I was like gosh. The length o wanted it cut required a hand saw. When I was watching him cut it –it was like watching a kid putting a circle in a square. Nevertheless I had to come back and have it cut again. Luckily I was able to get another older gentleman named Stephen (Steve) that did an excellent job. He was like gepetto with the slab. I’m happy happy as I can be. Home Depot can be a toss up. Sometimes it’s a ghost town. Or Ghost Recon trying to locate a staff member.

I usally don’t have any issues but I ordered a storm door on ⁸⁄₃₀ paid $ 30 for them to come out and measure. About 2 weeks later I get a call and the guy as to come out and measure. Great! No problem right? Well that was the last I heard from HD. I called them 3 weeks later some associate who apparently knows nothing about the department she’s in says she’ll have someone get back to me. You guessed it, no one calls me. I call them back the next day and I’m connected with a wonderful young man named Jamal. He looks up my order and informs me the person that took my order no longer works there and it would appear the necessary information was never passed along. He apologized and I told him I was coming into pay for my door. I go in thinking this shouldn’t take long. I wait at customer service for a few minutes. There was only 1 person all by herself doing the best she could to service everyone. I catch a random employee and ask them to page the manager. I explain the situation to Dan the manager. He apologized and trys to help me. The person who initially took the order messed up a lot of stuff. Dan ends up sending me to Jamal who cut his lunch short to help me. I’m pleased to say Jamal was a delight in the midst of this confusion. He went over everything with me until everything was straight. Dan gave me a discount and again apologized. This made me feel better about the situation and that I was a valued customer. Thanks Jamal and Dan.

I really hate coming here sometimes, but I must… because it’s the closest to me. I give three stars because they usually have everything I need… with the exception of customer service. So many orange smocks gone to waste. The folks that handle the paint section… y’all have to do better. Don’t ask me what I need and then disappear because it’s your lunch break. So that leaves me to wait an additional 20+ mins. Irks my soullllllllllll…
Anywho, today wasn’t a good day. Try me on another day and I may give you 5 stars. Today was a 2.5 day but I’ll round up.

WARNING — Home Depot sub-​contracts many different companies for appliance delivery .
paid for stove delivery, installation, hook up and haul away.
They dropped the new stove and LEFT ME WITH THE STOVE SITTING IN THE LIVING ROOM !
called back: «THIS IS A TWO STEP PROCESS SIR» really?!
had I only known…
I suggest going to a speciality appliance store with good reputation for setup and delivery.

3÷2÷14
Of course on this rainy day my sis and my bestie had to stop in to get some things for their houses.
Everyone in the store was so very helpful. They were both able to get what they came for and get home before the freezing rain began.

Worst Customer Service ever. I’ve had 3 different home projects, and asked well over 15 employees for help. EVERY SINGLE ONE of them gave me the run around costing me time and money. This last project, I wanted to have an estimate for simple landscaping at my home. I wasn’t sure how I felt about using a Home Depot contractor, but the 2 service desk employees raved about [insert contractors name], insisting he was the best. I filled in the form, submitted it to the 2 service desk employees (because apparently it takes 2 HD employees to collect 1 piece of paper), and I waited 2 weeks for the call back which never came. I called back to check the status and the women I spoke with was SHOCKED that the landscaper hadn’t called me back because «He is usually very responsive!» She took my information again and assured me that I’d have a call back from [insert landscapers name] the following day. No call. I call back a 3^rd time, I spoke to this woman for 30 minutes who apparently couldn’t figure out how to use their electronic system. Finally she comes back to the phone and says «We don’t do landscaping, but we can help you with pavers!» I said «But the last 3 people named the landscaper by name… and it’s listed on your board behind the Service Desk.» She said «Really? I can’t imagine who you’ve been speaking to. We don’t do landscaping, but would you be interested in pavers??» — WHAT. A. JOKE. The ONLY reason they get 1 star is because Unilocal won’t let you leave NONE.

I recently purchased a dishwasher from Home Depot. My experience with your customer service has been so unbelievably terrible that I will never again order from Home Depot again, and share my story with every friend, family member, and co-​worker I have. I sincerely hope that you will rectify the major error that currently exists in your system, and wrong that was done me and my family.
I purchased a dishwasher as a surprise for my parents. I ordered it to arrive on June 2, a date when they were away on vacation. With delivery I also ordered installation. I drove from New York, where I currently reside, to receive the delivery and have the dishwasher installed before they returned from their vacation on June 3^rd. On the day of the delivery, I found out from the delivery men that they do not do installation — only delivery, and someone else would come to install the dishwasher. When I called Home
I found out that installation will be done by another company on Tuesday, June 4^th. I spent several hours on the phone with different employees of Home Depot, one less helpful than another — not one was able to assist me or rectify the situation. It was suggested by one
employee that I go to a nearby Home Depot store to see if they have a plumber on site that could install the dishwasher. Upon arriving at the store, I was told that Home Depot stores no longer have plumbers on site (for many years now), and ultimately met more employees who were not able to resolve the situation. Most frustrating of all, is that a major company like Home Depot, systematically fails to inform its clients that if they order installation with a product, that installation will NOT take place on the same day as delivery. What was meant to be a great surprise for my parents became a fail, with the new dishwasher sitting in their kitchen for days. After calling the installation company more that 20 times and leaving multiple messages, by the time they called me back I was told that Tuesday, June 4^th, is no longer available — they now only have Wednesday, June 5^th. The entire situation is unimaginable, and I will share this on every blog and review site until the homedepot website is updated to include this information and receipts of clients that purchased installation also include this information. I will also report this to the Better Business Bureau, as Home Depot is blatantly misguiding thousands of clients daily.

My mom hates this place but I think it gets the job done

Its hit or miss here. One day everybody is friendly and helpful, then the next-​BAM-​asshole city! Yesterday I walked up to the booth at the gardening section and 2 cashiers were at the same register. One was on a cell phone and the other was yelling at the one on the phone about what to say to the person on the other line. This goes on for about a minute, both of them ignoring me on a level of 7 out of 10. When the one on the phone hangs up, I smile and try to hand him one of my items. He just walks right past me, turning his ignore knob to 10. The other one mumbles something about helping me in a second or having just found out she is pregnant or whatever. I wait, she taps randomly on her register, then starts to scan my items I’m holding in my hand (sure hope those scanners don’t emit radiation). And when we’re done? Not even a «Have a good day.» Nope. Can’t even fake a half-​assed farewell.
If you live around here, just drive the extra few miles to Lowes. I’ve never had an issue there. I’m not asking to have my feet kissed and grapes fed to me but damn, don’t treat me like a punk. I know, it’s the American Way to act like this. Wonder why everything is outsourced to India and China now…

I’m a wee bit of a DIYer.
I’ve remodeled a major 2/3’s of my R-​town home myself with the goods provided at this Home Depot. But recently I took advantage of a deal Home Depot offered for a total kitchen remodeling that included, (at my choice), chocolate pear cabinet refacing, glass cabinet doors, new hardware, a sturdy Bella Capri Corian kitchen countertop resembling marble, and a free stainless steel Moen sink & faucet that’s guaranteed for life. By contract with Home Depot, US Remodelers, Inc out of Lanham, MD did the actual update work and transported my kitchen space from the icky ’80’s to the trendier 00’s for under $ 8,600 in under 5 days.
For my DIY purposes the paint selections are varied and great. And for the garden I can find many dizzying choices of bulbs, perennials, plants, seeds, multiple colors of mulch, decorative stone including lava rock, lawn furniture, solar driveway lights, ad infinitum to spruce up the grounds and add more color to compliment my Holly and cherry blossom trees. And it’s CFL Heaven! With so much product and so many aisles to peruse I’m grateful the staff easily engage themselves aiding in tracking down material or answering questions.
It’s an overall good staff, but maybe more sensitivity could be had? Once my bud, Benny M, asked about Brrrr Paint rather than Behr (Bear) paint. I saw the staffer’s bemused smirk. I know, I know, I snickered too. But, ease up. Not every DIYer’s an expert. And my inquiries about «doo-​hickies» & «thingy-​ma-​bobs» are quite valid ;-)
My only –real– beef with this Home Depot is the lack of live cashiers sometimes at checkout. I’m too much of an oldschool fool to do self checkout. So, help a bruddah out, aiiight?
Yep. Everything old at the R-​town Ponderosa is new again.
Thanks to the ease of shopping and helpful staff of this Home Depot.