Koons Kia of Baltimore

Always great, seamless service! I have purchased two vehicles with them and had a great experience both times! Working with Scott and Brandon both times… Always a pleasure.

We traveled from Northern Virginia to Koons of Owings Mills MD because they had the vehicle we wanted on the lot. Armed with approved financing from our credit union and «TrueCar» pricing certificates from other Dealerships, I came to Koons of Owings Mills hoping they would match the other Dealership’s «TrueCar» certificate, though the MSRP at Owings Mills was higher. We worked the numbers with Sales Agent James Brandon and between the negotiations, the discounts James found us, the Koons «WOW» price, and the «Holiday Specials», they came close to matching it. The negotiated price and using Kia Motors Financing made more sense and was a better deal than what USAA, NavyCU, or PenFed offered. James was an unobtrusive Sales Agent and made the experience a surprisingly low-​keyed event. Next step was financing. Angel was the only Finance Agent on duty for the day and she was absolutely slammed with the back-​to-​back processing. But Angel never rushed us, never showed frustration when asked to clarify the paperwork or when I paused the process to verify numbers or when we debated the merits of the warranty. We walked away from Koons of Owings Mills feeling satisfied and pleasantly surprised at the low intensity of the whole experience. With Sales Agent James Brandon’s and Finance Agent Angel’s help, we drove away with a really cool designer packaged 2016 Kia Soul +. I’m glad we drove the 80+ miles to Koons of Owings Mills.

I just recently purchased a new Soul, which I am VERY pleased with and I had a great team helping me; Kymani, Angel and Scott and I would recommend them to ANYONE. They were fun, enjoyable, thorough, helpful. the list goes on. I couldn’t be more pleased with the service, information and help these three provided me.
HOWEVER… if you are going to this location for a USED car– I would avoid Trevor at all costs, I had to deal with him at the end of the process, because Scott had already left for the day. What was supposed to be a quick, well thought out plan turned into shit storm the second this Trevor began to speak. He is a detriment to this business and if I had to deal with him throughout the whole process I WOULD HAVE LEFT without a car. He is a rude narcissist with no customer service, he is the definition of a «sleazy used car salesman».
If you do happen to see Trevor at your next visit be sure to tell him that he can shove his «Porsche» right up where the sun don’t shine!

Larry did a great job greeting me when I came in and keeping me informed about the status of my service. The work was completed within the expected time, and I enjoyed sitting in the dealership’s really nice waiting room. I will definitely come back in the future.

Went in with my mother because she had an appointment to test drive a specific used car (2011 Honda crv). Had made the appointment 3 days prior to our appointment time (this past Friday). After we arrived, we waited for the man we had the appointment with when, instead, 2 different men come up. They explained that the dealer had already SOLD the car we were interested in and that they didn’t even know where the guy we were supposed to meet was. They then told us they had another honda CRV but then said they didn’t, simply saying «but we have this other blah blah blah.» So unprofessional. We told them we had to drive all the way there when they could have CALLED or EMAILED that the car had been sold. But they didn’t. And when we said that we drove all the way there, all the dealer said was «well where do you even live?» When we said baltimore city he was insinuating it wasn’t even that far. Major scum bags and liars. Bait and switch for sure.

Called Koons Kia of Owings Mills, md on a Thursday (July 2013) to trying to locate a specific Kia Sportage. I spoke with Johnathan Douglas, gave him the specifics of the vehicle I was looking for. He said he would get right back to me. 2013 lx fwd twilight blue with the convenience package option only. i explained the deal I had with Hertrich Kia, here in Easton, md, but I really wanted the blue. Johnathan called me back, advised me he had that exact vehicle, and could match the price or do better. We arranged to be at the dealership Sat am between 10 – 12. We took the 80 mile drive to Owings Mills, and Johnathan called while e route to confirm we were coming. I asked if the vehicle was there, he said it was in a lot approx. 30 miles from them and it will be «no problem». I did express my concern and asked if he could have it on the lot when we arrive. We said policy was to negotiate then pick up the car. I told him we were uncomfortable going so far with out the vehicle being on the property. Johnathan said,” I never do this but I give you my word, we have your car and it it’s all good, no problems.” I called back to make sure it was an automatic transmission, he said,” yes, I have your exact car, don’t worry, my manager wants to talk with you but he’s on the phone to just confirm there is no problem and to give you his word and not to worry“
After arriving we haggled for the Sportage I came for. He kept trying to sell me a silver AWD sportage which I did not want. I told him I was not interested in the silver, I specifically requested about the blue. Again he came back with a price on the Silver, which had more options and was out of my price range. Again, he tried after speaking to someone each time. Finally the sales manager came over and tried to sell us the silver Kia again. I said to him, I’m here for the Blue Sportage only. He then said,” I can’t get it, we don’t have it, I just got off the phone with the dealer who has it and they won’t release it «
They knew I was coming the day before, but chose to call the dealer after I refused the Silver. We did go to the Kia dealer in Laurel, who had the blue Sportage, and was told by the Manager, that he never received any phone call from them, as he would know because he takes all requests.

Purchased a used car here.
They were nice but would not budge on the price at all and almost lost a sale. They would not even go down $ 100. I just left and waited hoping they would call me but they didn’t. At that point i went back and bought the car because i needed a new car (really had no choice and did not feel like driving all around town to a 100 different places) my other one died. I had no choice.
But its no different then the BS you get from any other dealer. So i have no complaints.

We purchased our 2011 Kia Soul from Koons last year and they did a pretty good job of making a long and very painful process just a little shorter and a bit less painful. When it comes to their service department, it’s a similar story. Their service manager is always friendly and does a great job of explaining what it is that they’ll be doing to your car. The shop is clean and the waiting room is a good size, but what?! No donuts? Blasphemy. I thought all car dealerships had donuts in the waiting rooms. Nevermind, I’ll get over it.
If I could offer one bit of advice… be prepared to sit. Bring along something to keep yourself busy if you have to wait for your car. The TV is stuck on some endless news loop and the magazine collection is just a tad narrow. Our last experience (oil, lube and filter plus two minor recall repairs) clocked in at just over 2 hours. Ugh. There was one guy there I swear had his mail forwarded.