Empire Towing

By far the most unprofessional, dishonest experience you can possibly have with a towing company.
My car company called Empire to tow my car which had died, because they were the closest in the area. They said they’d be there in 45 minutes. An hour later, we called to see where they were. The answer was 10 minutes away. After another 30 minutes, still no tow, we called again, and the answer was «we are 2 lights away — almost there». Lying again. It wasn’t until TWO HOURS of waiting in the freezing cold that they showed up, and here’s where it gets even better.
The guy DIDN’T KNOW HOW TO TOW THE CAR!!! He had a flatbed, and couldn’t figure out how to get my car into neutral to get it on.
So we had to call a DIFFERENT tow company, (Haynes towing, btw, was excellent and professional), who showed up in 15 minutes, and had the car towed immediately.
BOTTOM LINE: Empire was awful in every way — 2 hours slow, dishonest, unprofessional, and couldn’t even tow the car. Stay away.

Thanks to the amazing man from Empire Towing, my car was safely delivered to my repair shop. My car would not turn on for some unknown reason after work today in this god forsake freezing weather. My car was nosed in within a tiny parking lot and he was still able to tow my car. My insurance company contacted 2 towing companies, the first could only move my car with the risk of messing up the transmission. Therefore we passed on them and luckily found empire towing. I will forever be grateful for his help. Unfortunately I was not able to catch his name, but thank you a million times.