Tivol

Tivol, I feel, is a part of our family. Now let me explain why…
My husband and I have been going to Tivol for approximately 22 years. My husbands wedding band was the first item we purchased at the Country Club Plaza store. But is was when my engagement ring was stolen out of our home that this store became our one and only place to purchase jewelry. This jewelry store is so much more than the gorgeous jewelry in it’s cases. It’s the wonderful people behind those jewelry cases who truly care. The Tivol staff worked tirelessly to find the perfect piece (in our price range with no push to spend more) to fill the void left in my heart from the loss of my ring. I ended up leaving with a new engagement ring that was so beautiful and high quality that I never missed my first ring after that time.
Now let me take you to the Hawthorne Store to meet Tami Noon Mahaney. We’ve worked with Tami for approximately 10 years now and she is the absolute best in this industry! First, she is extremely knowledgeable about the items she sells and she takes the time to educate you on every aspect of the piece. She understands how to help you find a perfect balance in a piece that is not only beautiful but one that will retain its value over time. Second, she absolutely remembers you! When she knows you are coming in, she’ll find items that are perfectly matched to your taste, style, and budget. She thinks out of the box to help you find and create a piece of jewelry that you’ve only dreamed about! (Trust me she’s done this many times for me!) Lastly, she is one of the kindest people I’ve met in a long time. She truly listens and cares about your happiness and works endlessly to get your needs met.
Because of the above information, my family and I will only shop at Tivol. My mother, mother in law and I have all purchased our wedding sets from this wonderful store. This store has played a huge part in my family’s happiness. It’s truly part of our family and you’ll be thrilled if you make it part of yours!

The best in customer service! I took a ring I had made elsewhere to them. It was badly flattened. I asked what the charge is to reround it. Mind you, I had been to another store and they said 24.95 and would need it until after New Years day. The salesman said no charge and would need 5 minutes. I shopped and found a great pair of earrings for my wife while I waited. He brought my ring out perfectly repaired. He said it was amazing that my finger wasn’t broken as well! I got a great price on the earrings! Some say that Tivol is Kansas City’s Tiffany… I say Tiffany’s is New York’s Tivol!

There is no better jewelry store in Kansas City, particularly the Hawthorne store. We are always treated with courtesy and never rushed. It doesn’t matter what amount you are spending.
I made the mistake of purchasing something at another store. Never again!!! It was a terrible experience.
Tivol is the only store for our family.

I went to the Tivol location in Leawood and needed a link added to my Cartier Pasha watch. I purchased the watch there many years ago. The salesman tried to look my name up and the watch didn’t show up. I have purchased a few thing there in the past. I also had them check to see if it was under my sisters name and more items show up but no watch. I was hoping since my family has purchased numerous things in the past at Tivol I would get some kind of loyalty from them. Well that didn’t happen! I was charged $ 20 for the adjustment and sent on my way. What has happened with courtesy. She looked up my family’s purchase history and at least a dozen things came up but no Cartier pasha. I hoped my loyalty was enough to help me out but I guess I was wrong!
I will never go there again!!!

My fiancée’s family is from Kansas City — his mom recommended Tivol and I am so glad she did. We got my Scott Kay engagement ring and wedding band here! I think we’ll also be back for my dude’s ring too.
We currently live in Chicago. We’d visited 3 jewelers in Chicago and looked online and hadn’t found exactly what we were looking for. Plus we already had a diamond — lots of places don’t set other people’s stones. We went to both Tivol locations: this one and the Plaza. Both had great selections and great, NOT-​PUSHY service. Tami Noon rocks my socks! She was totally flexible and helped us get our diamond set while we were in town on a pretty short timescale.