Ryan Lawn and Tree

We have used Ryan Lawn and Tree to prune our trees three times over the past few years and are always pleased with their work, friendliness and professionalism. They do an excellent job and we will continue to use them.

I called Ryan Lawn and Tree to winterize my lawn last winter. Bob Prudenz was my service person. As far as I could tell, all he did was turn off the water to my system. I was surprised that he did not take down my back flow device, as I had been previously instructed to do. He told me that it was not necessary. This summer, I had him come back out to do a tune up and turn my system back on in August. He made a few minor sprinkler head repairs, and told me that’s things were good to go. To my surprise, about 2 weeks later, I came home to find water gushing out from my back flow device. The water made a small pond and leaked into my basement — I never had this even with the ridiculously wet spring and summer we had this year. I asked them to check my back flow device. And he did, but he charged me $ 86 to tell me know that my device was working normally — but he recommended some repairs ($ 300-​$ 600) because the rubber components were slightly cracked (from freezing in the winter?). Sorry, but 25 000 gallons (I know from my water bill) gushing out of a backflow device is not normal! But I believed him at the time, when he told me that my system was back up and running — except my grass kept dying throughout the last couple of months. The last straw was today. I got a call from my neighbors that my sprinklers had been on nonstop all day since 630 in the morning.
I work hard. I prefer to not have to worry about my lawn, which is why I am willing to pay extra for knowledgeable and dependable service. Ryan lawn and Tree let me down — a half dead lawn and hundreds of dollars in wasted water. I will never hire these people again. Buyer beware!

Had trees removed and irrigation service work done. Tree work was done professionally with good clean up. Good service all around. Irrigation is a little pricey but again good work.

I have used this company many times and they have always done an excellent job. Not the cheapest company for this type of work but definitely one of the very best.

I just built my dream house and had a sprinkler system put in by Ryan Lawn. The communication with Bryan, the sprinkler expert who took care of us, has always been excellent. The system still needs fine tuning and my lawn is nowhere near to where I want it to be, but it is summer and it was laid out last December. The 4-​stars is based on all the timely communication and professionalism shown by all the employees I’ve had contact with so far — I will probably update this review once fall rolls around and my lawn recuperates from the sprinkler install.

Been using them since we moved her last year. Paid up service to have sprinkler back flowed. Have not heard from them. I called them and they said they sent out 2 post cards and called me twice. think I would have remembered that. Also equipment they installed last summer is not working. They said they could not make it to my house for another 4 weeks. Good example of a company growing to fast, customer service going down hill. I am paid up for lawn service for the year as well. Not sure if I will be doing that either.

Ryan Lawn and Tree is THE best in the city. They are college-​trained professionals who are always willing to talk through any problems. They have gotten big because they are the best!
We have used them for years and they have been consistently top notch.

I was a patron of this firm years ago and couldn’t have been happier. They saved the day back then however that was 25 years ago and customer service is now lacking. I signed back up this year and maybe I was late calling them but they assured me I would have no issues. Then the crab grass came in and guess what they told me? Yes, I was late calling them. Well if I was late and the chemical they were putting down wasn’t going to work then why charge me $$$ for something that according to them had no chance of working. When other weeds appeared again it was my fault. I complained and was told that if I spent some more money and have my yard re-​seeded that would help. You must be kidding! Poor service followed by poor communication doesn’t have a chance today.

Very frustrating to deal with. They have difficulty following simple instructions. No follow up. Office staff is extremely rude and unprofessional. They do not do what they say. Go else where.

It’s a sad day when you realize your favorite birch tree did not survive the drought of last summer. No matter how much I hoped to see a sign of life in that tree there was none; it was never coming back.
Ryan Lawn and Tree saved me from continued sadness of seeing that poor dead tree outside my kitchen window. Jason, Mike, and Cullen cut the tree down and took it away. I hope it will become mulch and have a second «life» in another form.
These guys are professionals, they SMILE, they speak with kindness, and they are great representatives of their company. I don’t know if you can request a crew but if so they will always be at the top of my list.
My phone conversation with Ms. Connie was also very pleasant and she’s professional and compassionate.
Hats off to whoever does the hiring at this company. These employees are no doubt a reflection of the leadership. Ten stars to you!
Keep up the good work Ryan Lawn and Tree. People like me appreciate you even when we have to bid a final farewell to our favorite tree!