Kennel Creek Pet Resort & Day Care

As far as the 5 star rating goes, Kennel Creek deserves a negative one. I am not one to bash on businesses, especially local ones, but the issues at kennel creek need to be addressed. If you are even considering boarding your pet or pets at this «pet resort», please think twice. Like most pet owners, my dog is like my child. And I would never send my child to a daycare where I had to question there safety even for a second. I live at the village at mission farms and have for over 3 years. I chose to do so partially because there was a «pet resort» with in walking distance. As a customer and a neighbor of Chris sailors, I can say you should not trust him or his business. Not only have my experiences with kennel creek been worrisome, but outside encounters as well. Because we’re neighbors and I frequented his business, he felt comfortable enough to approach me at the tavern (a restaurant across the street from our apartment). He immediately began asking me highly inappropriate questions, with sexual intent. Not only am I now concerned with my dogs safety, but my own. Before you decide to trust kennel creek with your pet, please think twice.

This place should be a 0 star. I had been trusting Kennel Creek to care for my dog for the last 3 years. Little did I know how much danger I was putting my dog in. Three strikes and they were out… there were more strikes, but let me focus on the main ones.
First off, they cut my dog’s play time in half because of another dog in the play group didn’t like my dog. Not my dog’s fault and I still had to pay for a full day of daycare.
Second, my dog was supposed to be boarded separately from my parents dog because of food aggression. The staff chose to ignore this request, even though they were highly aware of the situation and one of the dogs ended up getting hurt because of their carelessness. Let me remind you, we told them they were supposed to be boarded SEPARATELY!
Lastly, my dog was viciously attacked and I have the pictures to prove it. Chris (the owner) tried to claim my dog «instigated» it, however I heard a different story from the staff and I know my dog better than anyone. Regardless, Kennel Creek was just trying to get out of paying the $ 300+ vet bill.
This place acts like they care about your dogs, but I wouldn’t trust my dog’s life with them… literally. And I am sure, unfortunately, past customers regret it too after the loss of their dogs at Kennel Creek.
If you love your dog, don’t trust the lies they tell you. They will try to cover up the news article but, good luck. The truth speaks for itself.

Friendly people, but no real skill with dogs.
We started taking our dog there almost as soon as we got here. She was about 7 months old, border collie and greyhound mix, so lots of energy, very smart. Her first day there she got a huge hole in her side. None of the staff had any idea what happened, or even that it had happened. I found it picking her up. They did pay for the vet bill, though I had to take her myself. Everyone loved our dog and was very friendly.
We started training her also soon after we got her. Typical things most people want their dogs to do like walk calmly on a leash and not jump up on people. Key to training dogs is consistency. When I’d drop her off for daycare, she’d jump up on whoever was taking her from me, and they’d immediately pet her, reinforcing it. Even though every time I’d have to tell her off. Then, they’d proceed to let her drag them inside, though I’d make a point to take my time getting to them to make sure she wasn’t pulling.
She eventually developed some aggressive behaviors. Partly our fault for not leading, but there was no help at Kennel Creek. None of the employees that I saw ever took charge with her, not that I even knew what that should look like. But, we paid them $ 1200 for three weeks of daycare training to help reset her and get her realizing that people were in charge. I’d pick her up, ask how things had gone, and every time would be told great, things are going great.
After three weeks, there had been little to no change in her demeanor, let alone the basic obedience items they actually advertise to teach. She still pulled on the leash, jumped up, everything. They offered another free week of training, which we of course accepted, and yet still no different. This was during the holidays, and they said they’d get in touch to find a path forward. This took at least two weeks, even with me trying to contact them. They are terrible about returning phone calls and emails, and we never moved forward. Our disappointment in the progress was one thing, but once they got their money, they seemed to stop caring that we weren’t happy.
We’ve taken her elsewhere for training
and it is just a night and day difference. She walks without pulling, is calmer while we are at home, and actually listens.
Chris, the owner, is a nice guy, and appears to know what he’s doing and talking about. But, he doesn’t seem to have any interest in teaching his staff this knowledge, even his trainers. Every dog that comes in could leave happier and better behaved if the staff just didn’t encourage bad behavior, and Chris could fix every bit of that. We won’t ever be giving Kennel Creek another dollar of our money, or even using what daycare package days we already have purchased, because I worry what would result in her time there.

We brought our newly adopted dog to Kennel Creek 2 ½ years ago at the recommendation of various friends. It is an outstanding place in every way, and our dog looks forward to going each day and comes home happy every evening. We use the boarding and grooming services as well. We appreciate the wonderful staff and know that employment standards are very high and enforced. It’s a great feeling to know you have a place for your dog that loves and cares for her when you are at work or away!

Do not take your dog here. I am so glad we decided to not fulfill our previous reservation to drop our puppy off a few months ago.
Please take the time to read this news article and the recent findings of kennel creek. It is obvious that they do not have your pet’s interest in mind… don’t be fooled!

I should have known something was up when they didn’t turn on their play cameras after December. I was fortunate enough that my dog didn’t get sick while she was there. But never the less I can’t trust this place again until they offer full viewing access to their facilities and prove to their customers that they are a Clean facility. Very disappointed.

I saw the story about Kennel Creek on Fox 4. I am horrified because I used to take my Golden Retriever there. I trusted them but he’d always come home really thirsty. Did they neglect to let him even have a drink of water? And he always slept a lot after going there. It seemed to take a lot out of him. I think maybe I took him there a total of three times. When he’d come home thirsty I thought they were not treating him well there. The last time I took him there, he put his legs out and didn’t want to go back with them. I took that as a sign he was unhappy there.
Then I saw the story on the news. All my fears about this place were validated. PLEASE DO NOT USE THIS GROOMER! My dog hated going there and for GOOD REASON. If you are still taking your dog there and they hate going there, pay attention to them. They are the best judge of character and will tell you a lot from their body language! It really bothers me to think about what he went through there.
I hope this place goes down and the owner/​manager who allowed this to happen becomes homeless and starves. How dare they do that to animals who can’t speak about their mistreatment!
EDITED to respond to «Elizabeth S» and «Meghan S.» Your reviews are either fake or you two are very ignorant.
There is video footage and pictures of the deplorable conditions of this place. Not only that, it’s part of the PUBLIC RECORD from state inspections! Disgruntled employees didn’t create those reports from the inspection office. Disgruntled employees didn’t write my review. Disgruntled employees didn’t neglect to give my dog water while he was there. Disgruntled employees didn’t mistreat/​abuse him so he was afraid to go back there. They are not even DISGRUNTLED EMPLOYEES. They clearly care for and love animals and wanted to see conditions improve!
SHAME ON YOU for posting your fake reviews and lies! I bet you are Chris Sailor or related to him! If your reviews are real, why not try to put yourself in the shoes of people like me and others who had our beloved animals mistreated there instead of thinking the world revolves around you?
You should be ashamed for posting those reviews and the only right thing would be to delete them. You can post any review you want, but DO NOT call me disgruntled or others who posted bad reviews disgruntled. We have every right to our opinions. Post yours and LEAVE US OUT OF IT.

Being a former Manager, I am warning you not to take your animals here. They go through employees and do not care for their employees just like the animals. I left because I couldn’t get the owner to fix what needed fix right away, and my dogs were always getting sick. Liberty calls herself a manager but was there less than her part time help. There were owners calling and telling us that their dog had got kennel cough and the owner insisted on only bleaching and deep cleaning the building once every three or so months. After spring break was over a spot in the ceiling over the small dog area collapsed. This was in March and I left at the end of April and it still was not fixed. I am so happy someone finally reported them like I should of when I left. Customers and future employees run the other way and never look back.

Must see fox4 news report on Kennel Creek — I will never use this kennel again. Report contains abuse, mold, and failed inspections.

My daughter worked at this awful place for 2nights… don’t take your animals here. She stated there’s a very strange feeling in this building at night, they don’t do your pets right. It’s not clean, it’s very cold in the back when it’s freezing outside. They do not run this business appropriately. It’s on channel 4 news tonight for proof.

Kennel Creek fails state inspection.
Here is text from KCFox4
Former workers cry foul about conditions for pets at Kennel Creek
Posted 12:16 am, March 1, 2016, by Linda Wagar
OVERLAND PARK, Kan. — Walk inside Kennel Creek pet resort in Overland Park and you’d most likelye impressed. It looks posh for a pet place.
But those who once worked for the kennel say the attractive lobby hid an ugly truth.
«The abuse, the neglect, the filth,» said Denise Swientek who left the kennel in late January after working there for three months.
Swientek was one of five former workers who talked with FOX 4 Problem Solvers on camera about conditions at the kennel that she said pet owners never see.
«I made a lot of complaints about dogs not having food, not having water, not having blankets,» said Swientek who said she was fired from the clinic after complaining too many times .
Alyssa Krumveida, another Kennel Creek employee who quit in August, said she left after her dog got sick two times with kennel cough.
«That was part of my leaving; I can’t even bring my own dog here,» Krumveida said.
But if Kennel Creek was as bad as these former employees claim, why would anyone bring their pet there?
Employees said pet owners are prevented from seeing much of anything beyond the lobby — even if they ask.
That’s exactly what happened when a FOX 4 producer asked for a tour. Kennel Creek owner Chris Sailors showed her a video of dogs at play
and then took her down a long hallway to a viewing room where she could only look through a window at the dogs in kennels about 12 feet below.
After Krumveida quit last August she reported Kennel Creek to the Kansas Department of Agriculture.
«I stayed on top of it and called them and called them,» said Krumveida who now works as a veterinary technician in Lawrence.
After Krumveida’s complaint, a state inspector made a surprise visit in September of 2015 and gave Kennel Creek a failing grade.
The report cites numerous problems: Poor ventilation, mold and excessive ammonia levels, which is caused by old urine. There were also concerns about flooring that was peeling and detaching and can become a breeding ground for disease.
The inspection also cited the kennel for adopting animals without a license and not having a current veterinary care form. And the inspector ordered immediate attention for an Alaskan Husky named Mya whose owner went to nursing home care. The report noted that Mya’s pelvic bones had become «quite prominent.»
The state allowed the kennel to remain open, but ordered a thorough cleaning and the majority of problems fixed by the following month, October 2015.
Former employees who left in late January — four months after that failed inspection — say life at Kennel Creek had not improved.
Photos employees say they took in December and January show the bad floors, moldy walls where workers bathe their dogs and peeling paint next to a kennel.
FOX 4 showed the photos to Courtney Thomas, who heads Great Plains SPCA. She was especially concerned with the floor.
«This would pose a disease concern,» she said.
Would Thomas ever considering keeping her own pets there?
«No,» she said.
State records show a Kansas inspector tried to perform a follow up visit to the kennel in November, but it was closed for the day. The inspector never returned until after FOX 4 Problem Solvers started asking the state questions in February about Kennel Creek. Two days later, the follow up inspection was preformed.
This time Kennel Creek passed, even though the inspection found no change to the flooring cited almost five months earlier for concerns over «debris, liquid ammonia.
The state gave Kennel Creek a new deadline of May 1 to fix the floor, stating the owner was still waiting for funding.
FOX 4 Problem Solvers tried repeatedly to interview Chris Sailors about his concerns regarding his kennel. However, he canceled a scheduled interview and sent us an email stating that he had «consistently been «in compliance with all regulations and licensing requirements.»
He said he didn’t want to «waste our time» with an interview now that a state inspector had given the kennel a passing grade. He said he has a plan in place to meet the state’s requirement to fix the floor by May 1.
Denise Swientek said she’s glad the state is now paying attention to Kennel Creek, but she is frustrated that it took an employee’s complaint and then a FOX 4 Problem Solver investigation to get action.
The state said it has four inspectors for 900 facilities. It plans to closely monitor Kennel Creek to make sure required improvements take place.

Love Kennel Creek! My dog truly enjoys it and the staff is superbly amazing! They love my dog and show a true passion for what they do. The only downside is I bought a 30 full day package and if I want to take my dog in for a half day I either have to use a full day pass or pay for the half day. One of the full days I purchased cannot be split in two. Other than that FANTASTIC and I have looked at several places to take my sweet pooch to. This is the best of the best!

Horrible Experience!
Owner is extremely disrespectful and desk attendants follow in his footsteps.
There are some really nice other dog kennels in the area!
Check these out

If you want you dog to be traumatized by the barking and cold accommodations finished with a urine odor — this is the place for you. Or perhaps you should find another location. Shame on me for giving them a second chance and getting the same result for my poor dog.

After trying a handful of places for my pups I think that Kennel Creek has been the best, hands down. Their convenient location makes my work day commute as simple as could be, big plus. If you’re an obsessed dog parent like myself you’ve got to check them out! Their facility is beautiful, staff is incredibly gracious, pricing for daycare/​boarding is VERY fair for all that is included, you can watch your dog’s playtime through their website and your pup will come home exhausted from all the fun they’ve had! So far, this has been the only thing to wear out my crazy ones!

I highly recommend Kennel Creek, and have been a very happy and frequent customer for 2 years now. I’ve used the grooming, day care and boarding services and am always comfortable with leaving my dog in their care. In complete truth, my dog now recognizes and reacts to the words «day care» and gets extremely excited and ready to leave the house when I say them, so I have to be careful. She has some separation anxiety, so dropping her off at places like the groomer is never a fun experience. But when I take her to Kennel Creek and the staff recognizes and greets her in excitement, and she heads back right away without any hesitation. We’re both very happy with their services!
If you buy the 10-​day day care package, the daily prices are reduced which makes it more affordable to take her weekly. They also have certain play time hours and request that you give them advance notice if you need to pick your dog up during playtime, so that they can accommodate and remove your dog without causing disruption to the play group. Make sure you know what playgroup (large or small dog) you’re in so you can note those hours.

Please don’t take your dog here. This place is NOT clean!!!

DO NOT SEND YOUR DOG HERE! We were terribly disappointed by this kennel. Our dog was extremely sick after spending three days here and the owner did nothing to acknowledge this or even give us a heads up on his condition before picking him up. Our dog has been sick for over two days after and quite a bit of money in vet bills.
After experiencing this appalling situation, I’ve learned of many other people who had dogs get sick here. None of us will ever return and I seriously recommend that if you are looking into this kennel that you go elsewhere.

I will start by admitting that I have not actually sent my dog to Kennel Creek, but I think my experience is still valid. I called them up initially because I was looking for obedience training for my dog. They transferred me to one of their trainers, Alex. She was very friendly and asked all the right questions. She recommended their «Play and Train» program, where the dog goes to day care Monday-​Friday for 3 weeks and one of the trainers works with them while they’re there (there are two trainers). You get to «design» the training based on what issues you’d like addressed. I was sort of lukewarm on this because I was interested in something I could do WITH the dog, because I’m not a big believer in having someone else train your dog. She did say, «At the end of the day, IF one of us is still here, we will talk to you about what we did and give you homework.» I picked up on this right away and said, «IF?» She backtracked, «Oh, one of us is always here!» Slip of the tongue, I guess, right? Anyway, I thought about it a bit and thought, well, it might be okay so I inquired about the price. Remember, this is 15 days of doggie day care with intermittent «training.» Day care is $ 20/​day. The price of Play and Train? $ 1,275. One thousand two hundred and seventy-​five. DOLLARS. AMERICAN DOLLARS.
I mean, you can do it two days a week for a longer period of time, but the price is the same. I told her I had to talk to my husband about it and that I would call her back. I did talk to him and we laughed hysterically.
I called back and said I wasn’t interested in Play and Train, but would like to try their day care. They have cameras and are conveniently located. I asked if I could make a reservation for day care. She was considerably less friendly, but not rude. She told me I needed to go online and fill out the registration form, put in what day I wanted day care and they would email back and let me know if they had availability.
I asked for day care for today. I have received no word from them. So that’s not going to work out, I guess. Maybe they didn’t have availability, but my thing is — at least get back to me? It’s just rude not to. Here’s how you do business: you email back in a timely manner and say, «We don’t have availability but would love for Spot to come in next week. How about Thursday?» So my dog’s at his regular day care today. Way to lose business, Kennel Creek.

Wow. Kennel Creek sure is something else.
At the last minute we decided to go out of town for Christmas, and all of our standby kennels were completely booked up. We found this place on a google search, and by the looks of it were quite impressed. Since we didn’t have any other viable options we went for it. I’m very glad we did.
Kennel Creeks bills itself as a salon for dogs. It’s certainly a little bourgeois, but that’s not really a bad thing. If there weren’t photos of dogs all over the walls, you’d totally feel like you were walking into a day-​spa. The staff is very professional, attractive and friendly. It certainly makes you feel at ease.
I had some time to kill, so the owner of the kennel took me on a tour of the facility. I have to say, it certainly came across that he’s a pet lover. He says that he keeps his dogs there all day long, so whatever amenities he provides for clients have to be good enough for his own dogs as well. The place is clean, in good repair, and smells fresh (which is short of a miracle for a dog kennel!)
They break the animals into groups for play. While many kennels will do this based almost purely on size, Kennel Creek seems to do this based on their personalities, so that no dog is being picked on. They even separate any dogs they feel are a bit too aggressive. I certainly like this, as my dog is absolutely a Beta. I don’t want her picked on while I’m gone.
They offer a ton of different options: sizes of kennels, spa packages, and even extra hang out time on the couch in the owner’s office. They have webcams so you can watch the dogs while you’re away. They pretty much have everything you’d want. And on top of that, their price is pretty reasonable. Definitely more than some of the sketchier kennels that I refuse to support, but not as much as some of the other «top tier» kennels in town. If this place was closer to my home I’d be here all the time. In terms of dog kennels in the KC metro, this truly is «as good as it gets»