Harder Performance Driving School

I called this driving school because they are one of the few on a list of programs that receive a discount from my insurance agency. I looked at the website and thought it looked promising – enough so that I would be willing to drive my daughter 2 hours to attend. I called and left a message. It’s been 2 weeks and I have yet to receive a call back. Now, looking at the Unilocal reviews – it all makes sense. They must not NEED my business! But, I am VERY tired of companies that obviously make plenty of money, but do not have the ability to RETURN CALLS. It’s pretty pathetic.

I really don’t understand the negative reviews. I have used Harder for both my kids and have had positive experiences. I have been treated with courtesy and never had to wait an unreasonable amount of time for a callback. The driving sessions were scheduled appropriately — and they have called us when they have cancellations so my daughter could get in faster. The driving instructors are nice and have covered things that are really necessary but didn’t occur to me, like how to get around town, stuff like that. I mean, it takes some time to get a driver’s license in Kansas. Plan ahead. If you have a teen, don’t expect to go in and have a driver’s license a week later. It doesn’t work like that, regardless of what Harder does.

The classroom teachers are good, but the two women at the front desk are impossible. They are bossy and rude and they brag about their credentials. The office staff and the teachers take a condescending tone with their customers. Their attitude is «we know everything and you know nothing». That’s probably true but is there really a need to take that approach with your customers? They are very, very rigid about their policies and rules, which is fine, if they were at least polite about it. They are not welcoming when you arrive and make you feel like you’re lucky if they can find you an appointment time. Their office is cluttered and unwelcoming. The Mustangs are cool but should that be the calling card of a driving school? Wouldn’t you prefer an emphasis on safety and developing confidence in your new driver as the motto for your driving school of choice? We chose Harder on recommendation of friends but we won’t be recommending Harder to our friends.

Not happy with the service!
They are unwilling to schedule the driving time that is required because we live in the western part of the city, «since you live so far out we can’t get someone over to drive with you.» So, if you live in Shawnee expect to take 3 months or more to complete the course, because Harder is unwilling to work with you.

We have had a terrible experience with this company. If I could do it again, I would choose another driving school. These people are consistently rude, and difficult to work with. I truly do not know how they stay in business. They are difficult to schedule and very difficult to reschedule with. I have been hung up on, made to wait, phone calls not responded to, and they are consistently late to driving appointments with excuses such as «I was listening to a good sermon in church and didn t feel it was right to leave in the middle». Carol Harder is rude to the kids as well, and their group classes are overcrowded and taught by mediocre teachers. We will not be enrolling our second child here.

2^nd child is finishing up with them now. 3^rd child will be using them as well as soon as he is ready.
Have been helpful, friendly, accessible and have provided good training. Delivering what they promise (which they do) is all I can ask for.
Very satisfied.