Hancock Fabrics

Note: I am not a master sewer, craft person. I just go for the occasional spool of thread, buttons, scissors, funky fabric. So, with that being said. I much preferred the «old» Hancock across the street. This location recently moved into a much smaller space about a year ago and it felt like I was walking into a second hand retail shop. It was very disorganized, dusty, and just had a weird vibe; not old time Five and Dime cool either.
My goal was to purchase a spool of thread that would be used for something on my patio. This coated thread cost me over $ 5. Maybe it has been awhile since I’ve purchased thread but really? That was a little sticker shock for me. Overall, I will take the extra time to drive down to its competitor that actually feels like a fabric store and use a 40% off coupon

Anytime I can avoid JoAnn, I am happy. This is my go-​to store for basic sewing supplies and cloth; it’s an easy in and out and conveniently located.

The cashier is so rude and snappy! Had to deal with her multiple times unfortunately. Yuck.

One star and it’s better than it used to be. Does that say something? Hancock has been in it’s new location less than a year, and it’s already dirtier than it was when it was in the old French Market building. My niece & nephew were filthy when they left.
The store layout doesn’t make much sense either. I can’t figure out why fabric is where it is. Here and there, to and fro. The discount fabric was on an unsteady table, not only that no one could reach the middle. There was no rhyme nor reason to the mess, it was like a garage sale.
Their yarn selection leaves a lot to be desired. I was surveying the notions wall and every single one of them had been turned backwards! I’m not sure if this was deliberate on the part of the workers at the store or mischief on the part of some child.
The last time I was there two workers were trashing a third worker. When I asked one for help she snapped at me, like I was interrupting their precious time.
Thank goodness for JoAnn.

Let me start by saying if I could give this place zero stars, I would.
Hancock recently moved from their old location to a new spot. I was hoping it would mean better organization, a cleaner store, etc., but I was wrong.
They have waaaay too much merchandise for the space. We were looking for home décor fabric and there were many bolts shoved behind others, that you really had to dig to see the entire selection. The selection left a lot to be desired.
The real issue was the store cleanliness, or lack thereof. I took my daughter to the restroom, which all around the door were racks and carts full of fabric and other merchandise. Not very appealing or safe for customers. The bathroom was absolutely filthy — dead bugs all over the floor, fecal matter crusted on the toilets, hair wads in the corners. It clearly had not been cleaned in some time. We were there in the morning, and it was obvious they don’t clean the space after closing or before opening for the day’s business. There is no reason a bathroom in any business should be this incredibly disgusting.
The rest of the store was just as dirty. My toddler son decided to lay on the floor and scoot around for a minute before I could pick him up (not a proud moment for me.) When I picked him up, his clothing and hands were crusted with black dirt. You could tell the floor hadn’t been mopped, let alone swept, for a VERY long time. Again, they haven’t occupied the space that long, and it’s already filthy. Between that and the state of the bathroom, I decided to leave and take my business elsewhere.
I plan on letting their corporate office know about this location. They need a management staff that is willing to take pride in this location and clean it up. Until then, I will not be returning, nor will I recommend this establishment to anyone else.
ETA — I DID contact management about this location not long after writing this review. I received a call from a regional manager thanking me for my concern, but in the same breath telling me she had visited the store and she didn’t see any problems that needed to be addressed, the manager insisted they cleaned every day. Ok lady, whatever. I’ll just go to JoAnn’s or Hobby Lobby next time I’m in need of seeing/​craft supplies.

If I could give this store zero stars I would. I have never seen such an abominable staff, filthy, cluttered, junky store. But worse than all of that their staff is downright abusive to customers. I’m sure the staff is frustrated as they only have two people working, seemingly at any given time. The wait can be an hour or more to get a piece of fabric cut because one person has to cut the other has to run the cash register. They are angry with clients for being there. Additionally, the two people that are in the store most of the time don’t even know how to sew. So if you ask a question you’re not going to get an answer. They are there simply to cut fabric and collect your money. Save yourself the frustration and go down the street to Joann fabrics, or if you’re really committed to Hancock Fabrics, take a 20 minute drive to Lawrence Kansas where they are delighted to see you.
Truly, I will never walk through the doors of the Overland Park Kansas Hancock Fabrics again. Ever.

I was at Hancock Fabrics today and had the WORST customer service in my life. The lady that was «helping» us was incredibly rude, not just to us but everyone that I saw come up to the counter. I don’t usually write bad reviews but this was just incredibly bad

Ok, just for full disclosure: I’m can thread my mom’s old sewing machine — but I don’t have many skills past sewing a straight line. If it takes more then a velcro fastener — I’m outa luck. In addition, I hate Joann’s/hobby lobby and other craft stores because the checkout always sucks and the store is so crammed from ceiling to floor that I can never find what I want in the first place.
Now, I’ve been to this place several times and I agree with the physical descriptions of this place. Yes it could use a facelift, but so could most other stores on that corner. Agreed– most of the staff could use a lecture on customer service.
But– as someone who really doesn’t have a clue about sewing — this place is wonderful. If you can get a hold of a staff member (yes, it can be difficult) they will get you exactly what you need. On several occasions I have asked a variety of questions from– how do I fix this dance costume?- to– What needle do I need to use for this fabric? They always know the answer. I have not been disappointed by any of the recommendations/​instructions I have been given.
I also enjoy rummaging through their extra ends bin. You can often find a great deal on some leftover fabric.
Lastly, I like that the store appears to have a very nice organization of their stock. I can usually find what I’m looking for pretty quickly. Something I find difficult when the shelves go all the way to the ceiling. Becuase they have all the fabric in bins — I can (with some exceptions) see from one end of the store to the other.
So I will continue to shop here. They have all the selection I could possibly want and the advice I desperately need.

The ladies who work here really know what they are doing and really want to help. They also have a giant selection of fleece!

Wow. If you took a garage sale, a thrift store and a pile of dated fabric and blew it all out of a cannon– you would get this time warp.
The only way this place can make rent is the fact that they have a monopoly. Every other fabric store in town has closed and desperate seamstresses come hear to stand in lines of death waiting for a mole face lady to cut off their yard of fabric.
I had to fish a zipper out from underneath a display case. On my way past dusty shelves and rusted scissors I dreaded a painful checkout. Turns out the fabric cutting lady is also the cashier. I tried not to look at her weird facial growths as she rang me up. I grabbed my receipt and ran out of there so fast that a rack of thread unspooled.
Feeling the fresh air on my face as I left the store was like jumping in a pool on a sweltering day. The most depressing store in Kansas City

This store was sad. It was like walking into the 1980s, not to say that the 80s was not awesome and inspiring. But, I mean in an old fashioned, sprayed up bangs, tent dress sort of way. The inside looked a little cluttered and disorganized, like a woman with mall bangs and a tent dress in 2011. Bad analogy maybe, but that’s how I felt in there.
I really was not impressed with their five ribbon color selection. Seriously, peach is not in style guys. But they had ten shades of peach ribbon! Can a girl find some pewter or some fuschia please?
Anyway, the staff were friendly enough, but the selection and the time travel will prevent me from returning.

Not impressed whatsoever!
The inside of this store is just falling apart,
The outside looks big but dont be fooled!
The selection is not great at all!
The only thing I may go back for is for the flannel fabric, the selection in that was pretty good but that was all.
I hate to say this but Joanns has better prices and so much more to choose from, and the ceilings dont have big holes in them ;)