Full Service Chimney

Awesome. These guys are just great– no bad things to say. I had my chimney torn down to the roof line and then rebuilt. The process took 4 days. They walked me thru the process and answered all my questions. No mess was left behind when they were done. Very knowledgable. The ladies in be office were responsive and helpful. Ritchie was the one in charge and he was fantastic. The workers were on time, polite and pleasant to be around. All of them had positive attitudes and smiles on their faces. I will be using them again when I get an fireplace insert.

I found this company in the Internet, among others, and liked their introductory video. After having them clean the chimney, they ran a camera up and found some issues that needed to be fixed. I initially balked at the quote and had another company give me a second opinion and (what ended up being) a much smaller quote for general maintenance on the chimney. I decided to go with Full Service Chimney’s quote anyway, because I saw for myself the inside of the chimney, and their explanations made sense. Their inspection was much more thorough than the other company, and I was able to independently verify everything they were telling me about the work they said needed to be done.
While actually doing the work, they put down tarp and wore shoe covers in my house. I didn’t have to clean up after them after they left, and the chimney itself was much cleaner than before they serviced it.
In my conversations with the office staff and technicians, they answered all of my questions and left me feeling comfortable not only that the work would be done properly, but that they would support the work they did into the future. They were also quick to call back the next business day for the one or two times I left a message after hours.
I feel much more comfortable using my chimney now!

Olivia bent over backwards to accommodate my request for a last minute appointment, and I wasn’t even all that pleasant to her! (Sorry, Olivia, I was kinda sick.) Robert came out promptly and even though he wasn’t wearing a top hat and tails like in the movies I got over it pretty quickly because he really seemed to know his stuff. He cleaned my chimney quickly, he didn’t leave a mess and gave me a fair price and an honest appraisal of the condition of my chimney. I will most likely have them back to fix up my chimney some more and hopefully this will give Robert time to find the top hat and watch «Mary Poppins.»