Commerce Bank

Regardless of the convenient location of this bank, I am done with them. I would give a minus 10 stars if it was offered.
A few weeks ago, I got notices that my checks had bounced. WHAT? I’ve never bounced a check and there was plenty of money in Commerce Bank to cover the $ 400.00 worth of checks. What I learned was: Commerce Bank did not transfer the money from an investment account to my checking as agreed upon when opened these accounts. My creditors billed me charges for the returned checks. Commerce agreed to pay those fees but I had to get proof of the charges, etc. A big hassle but I did it and Commerce reimbursed me.
Today, I went in to cash a check and withdraw a sizeable amount of money from my account. They teller said they didn’t have that amount of money in the bank and would have to order it. I said, it was not a problem for the money to be given in a check. She advised to do that the charge would be $ 5.00. WHAT? Commerce Bank is going to charge me to withdraw money from my account in the form of a piece of paper? WHAT? I have NEVER paid a bank to give me my money and I never will. Especially a bank that pays me so little interest while using my money to operate their bank. Next, the supervisor of tellers comes to talk with me. He says, Okay, this ONE TIME, I will waive the fee. Are you kidding me? Really? I am your customer and you are using my money and now you’re going to «do me a favor by not charging me to withdraw my money?» What turnip truck do you think I fell off of? With that I said, here’s what I want to do, close my accounts… all of them, give me a check for the full amount and do not deduct $ 5.00 from the amount. He agreed to do that and asked, «Have we done something wrong?» Yes, you’ve made me fell like I crawled in this place under the floor tile. You are not doing me a favor to be my bank. I am your customer. I hope it was worth it to lose my accounts over bouncing my checks with tens of thousands of dollars of my money in your bank and now a $ 5.00 nonsense charge to give me a check for me to make a withdrawal. There are other banks in this city that WANT MY BUSINESS AND MY MONEY!!!
Here’s my impression of Commerce Bank and their advertising campaign:
ASK=Before you open an account with us ask us about all the ways we plan to take your money with fees that we establish AFTER you open the accounts. ASK how many excuses we have for why we make mistakes… Our tellers don’t always know what they are doing. We must have forgotten to set up the auto transfer and you must prove the bounced checks had charges billed to you. For sure ASK exactly how much effort they will expend to make you stop doing business with them!
LISTEN=With both ears hear me tell you that as a customer I think you are a moron. We want you to listen while we make excuses for poor service and insult you with the «today and today only» we will waive a charge you were never aware of!
SOLVE=My problems with Commerce Bank were solved when I took my money on down the road to The Bank of Blue Valley. No their locations aren’t as convenient but they are open for business 7 days a week.
Jody at the Bank of Blue Valley happily accepted my money. As I was leaving he told me it was good to see me again and offered me a cold bottle of water and thanked me again for my business. Now, THAT is customer service!

New commerce bank with extended hours for the college across the street. Friendly service and fast.