Casa Real

My wife and I stopped in for lunch, we were the first customers of the day. We were promptly seated, by a hostess who seemed somewhat unpleasant or put out.
Our server was friendly and took our order right away. However, once the food was delivered, she paid no attention to us while we ate our food. She hung out outside of the building for the duration of our meal. She didn’t bother to check on us once. She missed our drink refill opportunity as well as the typical check-​in to see if everything tasted okay.
We have eaten here many occasions previously and the service was better in the past. I just pay more attention to the details because I now rate and review.
The food is good here at Casa Real and I am sure we will visit again. The portions are large. I always seem to need a to go box.
Today there were just a few misses. All of which I can look past.

First I would like to say I have grown to love this place. If your looking for a place to get fantastic realistic Mexican food this is your place. If your looking for someone to smile and make you feel warm and fuzzy might not be your place. Fast and wonderful food. I always ask for one of the guy servers because they seem to be right on it. As for service, I don’t go here for a pat on the back. I go here because it’s the best food within miles. So the review is honest, service is ok but the food is fantastic. Great portions and tasty. Cheese is good quality-​Salsa yummy– got to try this place and you will agree. Remember this is a 5 Star Mexican restaurant not a 5 Star Steak House. Price is very reasonable.

Good service, tasty food. Love the pollo Toluca (if you like chorizo). Friendly wait staff, nice outdoor seating

Great burritos. just wish they would cover up the ugly florescent lights and maybe get something dim so bright in there but nice wall covering just get rid of the lights and you could never tell that it used to be a laundry mat. lol

Is the typical Tex-​Mex restaurant. We came here thinking that we were going to get real Huevos rancheros with hot salsa, tortillas under the eggs, etc.
No…it was quite regular. Not worth the drive from Kalamazoo

I don’t like giving bad reviews to businesses, especially giving one stars. But this place I’ll make an exception for. Only good thing about this place, our 12 top table was able to get right in and seated, which is kinda surprising especially getting there around the dinner rush.
So with the one good thing, lets get on to the bad.
First off, right when I sat down I ordered a water, and a maragrita. The water took about 5 minutes, and when she dropped it off she said that the maragrita would be right out. After 45 minutes and my food already delivered I told her to never mind the margarita, and don’t make it if it hasn’t already been made. She said «okay, sorry.»
Second, I’ve never experienced such rude waitstaff. Never once smiled, never a hello, just a «What do you want?» Me and my table didn’t feel welcomed once.
Third, the food. When we all ordered it was all over the place, she went from one end to the table to the next taking both food and drink orders at the same time. And when the food came out it too was also all over the place, some got their food 10 minutes after ordering, others a half hour.
I ordered the Burrito California, which came with of course, Guac, it was actually pretty good minus the chicken and the raw and or hard pieces.
Sadly, I will not be coming back here ever again. If you can’t at least give good service, or at lease flash a smile, you shouldn’t be in the food industry serving people, and giving customer service.

Decent Mexican restaurant for the area. Atmosphere is pretty common for most Mexican places I’ve been to. Nothing astounding or poor quality here.

Generic menu and food. I have been to 5 or 6 restaurants in Michigan with this same exact menu. This isn’t «real» Mexican food. It is Americanized.
That being said, it is far better than Taco Bell or La Señiorita.

One of best restaurants in area they are fast the food is good and service is even better the fajitas are their best meal, their beans and rice is excellent

Best Mexican food in Michigan. Finally some fantastic guacamole. Delicious chimichanga. Waitstaff is very competent and fast. Don’t have to wait long for fresh, hot, and quality ingredients. Best lunch in plainwell hands down. Sabes que? Go to Casa Real!!!

Reasonable prices, authentic Mexican, good fast service I like the Decour. We went on a Sunday and it was a little slow so that was good for us

I’ve been there a few times now and there has only been one time when there was an issue with the food. The staff made it right and also gave us a discount so it worked out ok. The food is good. The chips and salsa that they bring to the table when arrive are awesome. Great salsa. The service is good. The staff is always friendly. Tonight our meal was at our table in about 5 mins! We always have left overs, so portions are good. We like it!

Have been coming here since they opened. The Mexican pizza is the best :-) large shrimp, steak and chicken all mixed on a large flour tortilla smothered with cheese and sauteed onions and peppers then topped with second tortilla to create best pizza ever!!! :-)
Can have drinks now as well

Poor food. Wrong order of food. Margaritas broader line. Will never go back. Salsa better from the store. Waiter not in English.

Casa Real is very good standard American Mexican. I’ve been here several times and the service is always incredibly prompt. And yes, the food does come out amazingly fast, so fast that you know it’s pre prepared — while that’s not my favorite part I think it’s very common, especially for Mexican food.
The complimentary homemade salsa is yummy and they usually have a very reasonably priced lunch special that includes beans and rice. Today I had the Chicken Burrito Real which was delicious.
I’ve only been for lunch, but it’s a great choice for a quick, delicious and reasonably priced meal.

I had high hopes while being back in Michigan on vacation — I’ve been living in Texas for 4 years so I know what legitimate Mexican is like.
First off — I went in understanding I’m not down in the Rio Grande Valley. Home of the best Mexican food this side of the border.
Putting that aside I asked the wait staff if they had Charro beans — any real Mexican place will carry Charro Beans… on to the next thing I asked if they carried Menudo — no. Again, not surprised. The wait staff was pretty hilarious, and provided great service. Moving on.
The selection was amazing — many items you wouldn’t normally find in a Mexican themed Restaurant in Michigan. I am excited again, but remembering we don’t have «Wet Burritos» in Texas (because it’s a Northern /​Mid West thing). I ordered a «Burrito Grande» — I was impressed with the size, it was a very good size portion. The food was delicious.
All in all — considering the location and the majority of the population around here being white — I give it 4 stars for the portions and the selections.
While it’s not what I would consider authentic food from Mexico, it is a win for Otsego.
Edit:
The prices were really reasonable — a table of 6 only came up to $ 40. At our Favorite location in Austin we easily spend $ 40 for two of us.

PROS: Quick service, unlimited chips and salsa are free, guacamole is made with real avocados, didn’t have to wait for a table, prices are low, food is filling, quantities are large.
CONS: Bland, most food appears to be from a pre-​mix, far cry from authentic Mexican.
We will not be back. Rather, we will be happy to join Anne W. and Jason W. (previous reviewers) on their next trip to Taco Bell.

Excellent food, great service. Good was fresh, had carne asada steak and husband had carne asada tacos, was excellent.. Flavor was outstanding. Will come back. Guacamole was real avocado.

I had avoided this place because my son had been there soon after they opened and said the food was crap. He gave it another try recently, and liked it. Apparently, they have hired a new chef and he came to our table on this visit and was eager to please. The food came out amazingly fast, and tasted fresh. We were in for a late lunch on a Saturday, so the place wasn’t packed, but it wasn’t empty, either. I would compare the food, prices and service with the Maya restaurant on South Westnedge. Since Casa Real is so much closer to home, I will probably be back.
I would encourage people who didn’t like it a while back to give them another try.

* Worst attempt at Mexican cuisine we have ever had the misfortune of tasting!
* One star only because it won’t let me put none, or better yet negative stars!
* On a Thursday at 3pm with only one other couple at a table the service was slow, unhelpful, and thoroughly useless.
* Wife and I both ordered a meal and an alacarte item… Her alacarte and both my selections came out barely warm… Only her taquitos were hot. After several minutes trying to obtain our waiters attention — he did take the food and bring out hot replacements shortly there after.
* «Steak» in the taquitos was Roast — not skirt or flank steak as is customary.
* Red «sauce» on my burrito and enchilada (ordered the #19) tasted like it came from a can of Chef Boyardee.
Wife and I are from Texas — and this place is nothing like Mexican food!
Bottom line — if you want Mexican food in Otsego — head for the boarder /​4^th meal at Taco Bell!