Ossining Upholstery Shop

I used this shop to redo a seat on a chair. The woman/​owner initially was very cordial but as you will see became what was the most unprofessional and rude person I have ever dealt with. She called and said the chair was ready. I told her I would pick it up the next day late afternoon. She said I needed to pick it up in the morning. I said I couldn’t so she said she would deliver it. I waited all day and it was never delivered. When I called she said she was too busy and I asked why she didn’t call me, as I had been waiting all day,… she hung up on me. I went to get the chair and she did not want to come out from the other room. I opened the curtain and asked why she hung up on me she started arguing and I mean arguing with me. I told her she was being very unprofessional. She said she was not. She had every excuse in the book and very defensive. She was Spanish speaking as was my husband and accused my husband because he came from south america, people from there had their nose in the air. Utter disbelief! Her poor husband stood there and when we left she followed us out the door. She continued arguing and when she went inside she was screaming at her husband so loud you could hear her down the block. Not a professional business. I know this sounds bizarre because the other review is the complete opposite… but it is true, I could not believe what I was experiencing. Would not recommend, bad day or Jekyll and Hyde! Be careful.

I just used Ossining Upholstery to reupholster 2 dining room chairs. They did an excellent job. Work was timely, professional and price reasonable. Highly recommend!