The Exclusive

Stopped in to buy a new kenwood car receiver (full price and the same price as crutchfield). I didn’t open the receiver until the weekend, when i had time to install it. After looking at the wire diagram i found that the receiver looked used (bag around it was missing tape and finger prints all over the screen). I thought maybe someone just wanted to look at it and put it back in the box at the store (no big deal). I started to take everything apart in my truck and found that the receiver had its ground wire screwed into the side of the receiver (this wire is what keeps people from watching movies on the DVD player when the car is moving and by grounding the wire you can bypass this safety feature). So i called the number on the credit card receipt ((920) 235‑1452) and no one picked up (no voicemail or anything). Under the credit receipt there was a hand writen receipt with a different number on it ((920) 235‑1450). I called this number and someone picked up (I later found out the 1^st number was there corporate number ((920) 235‑1452)). When talking to the manager of the car radio area, He asked me if the screw was black… I said yes… he then told me it sounds like i have a store display model and that he was sorry. He then asked how he can make things better. I told him by giving me my money back. He then came up with a story about having to go to the bank and pay me out of his pocket. After getting the run around i just thought forget it and i’ll stop in later in the week and talk to them in person. I stopped in that monday and asked for my money back and after 2 hours of getting the run around i left with a replacement radio. On the way home i felt like they shouldn’t get my business for pressuring me into keeping the item. They have a no refund rule and tried to keep me from getting my money back on something they themselves told me was a mistake on there part. I was able to get them to give me the corporate number and after called it with no one picking up remembered the number looked like the one on the credit receipt. I tried calling corporate over and over thinking the number was fake. I finally got someone to pick up at 8am (she stated she just got in). So they must open at 8am. I told here the story and that i tried to call the corporate number but you have no voicemail… she laughed and said ya we have no voicemail. What company has no voicemail today?! This one… It looks like they do not want anyone to know this number and want to pressure you into keeping the bad products they sell. I got my money back, but it was hard to get the point across that it’s not hard to refund money on a credit card machine.
Call this number if you have a problem with there service (920) 235‑1452 and call 8am to 5pm because there is no voicemail. Always pay with a credit card because you can dispute the charge if you can not get your money back.
P. S. The customer doesn’t need to know you have management problems and that is why i wanted my money back and not a deal one a different product. If you want to truly want to make your customers happy give a 14day return on your products or call me i will change that place around in days.

A throw back to record stores of old, that, well, actually sells records. In the age of iTunes and the digital download, it is almost hard to believe this place is able to thrive, but it does nonetheless. They have a very wide and diverse selection of LP’s crossing almost all genres, as well as the customary CD’s and blurays.
They also sell concert and band/​artist t-​shirt and posters, as well as other little knick knacks that are music related (bobble head of Gene Simmons from Kiss for example).
In the back they have what could aptly be described as a miniature version of BestBuy. TV’s, audio and video equipment, cables, etc. I have actually stopped in numerous times for odds and ends of that nature since it is so close to my apt (maybe ½ a block) for HDMI cable, cell phone charger, etc.
I stop in here probably more than I should just because I love it’s old school nature and it’s employees. Buying local is always preferable in my book, even if I do not really «need» Tiesto’s double LP for my collection.

YES, it’s a real record store!
Vinyl, CDs, blu-​rays, and DVDs. The music selection is far better than the video collection, as expected. Some music-​related tchochkes for sale as well, but really, it’s all about the music and audio installation.
Gives you a happy nostalgic memory of going to your favorite record store to browse…
Shop here and keep the dream alive!

Great music store. Huge selection of movies and cd’s. It is best to bring cash as they give you a discount if you pay with cash.