Rite Aid

This pharmacy, which was all kinds of adequate before, has become notorious in Oroville since they took over Robert’s Drugs and Olive Pharmacy. EVERYBODY talks about it, and not in a loving way!
Here’s my own fun-​filled experience. I don’t write one-​star reviews unless I have had repeated bad experiences. My sister owns a business, and hates when someone writes a bad review based on one bad experience. However, I have had bad experience after bad experience there since the merger. The last two months in a row, my prescriptions took three days to fill — and last time they forgot to fill one (in fairness, the woman I spoke to was very apologetic and got it filled within 30 minutes).
This month I have to have surgery. I was prescribed three medications to take before the surgery, and I brought them in Thursday morning to be filled. I called to make sure it was getting filled Friday morning around 9 AM, and was told «We’re working on it, it’ll be done in an hour.» I went by to pick it up at noon. Again, I was told «We’re working on it, it’ll be done in an hour.» I called again at five o’clock that evening, and I was told, «We’re working on it, it’ll be done in an hour.» I went in Saturday morning around nine o’clock, and two of the prescriptions were ready. I had to wait for the third one to be filled. I waited 30 minutes, and I was then informed that they did not have that pill in stock. Seriously!!! They didn’t notice that on Thursday, or Friday, or even on Saturday for 30 full minutes. I talked to the pharmacist, Greg (who is always friendly and helpful), and he told me I could call around to other pharmacies to see if they had it. I did and they don’t. If I’d known sooner, I could have at least called my surgeon’s office and found out what to do. Now I am left preparing over the weekend for a surgery on Monday that is probably not going to happen.
I will try to include something nice: Since the merger with Robert’s Drugs and Olive Pharmacy, the service is considerably friendlier. I have been going to Rite-​Aid for years, and I have never once been greeted with a smile of recognition or a friendly hello, just someone snapping «Birthdate?» at me. The people from the other stores are more friendly.
I am stuck using this pharmacy because of my insurance. Anyone with different insurance should flee!
Edited to add: I finally found the medication I needed at a Chico Walgreens. They filled it in under an hour.

This review is coming after several disappointing experiences — I often give businesses several chances before leaving an online critique of their service.
I called the pharmacy today at noon and asked when my prescription would be ready. They told me that it would be ready by 3 pm. I reasoned that they had been extremely late in the past, so I’d come by at 5 pm to pick up my prescription. I figured that surely 2 extra hours would be sufficient padding. It wasn’t. I arrived to a usual line of 16 people. I waited and when I approached the desk and gave my birthdate, I knew there was a problem. I was informed that it hadn’t been filled yet and would require a 45 min to 1 hour wait.
This is unacceptable service, especially when dealing in something as important as medication where distribution is time sensitive. Rite Aid needs to step in and do some cleaning of this pharmacy. It doesn’t meet their high standards and is damaging the reputation and brand of Rite Aids everywhere.
Please use CVS or the Walgreens across the street.

We’ve been coming to rite Aid pharmacy for many years but this year they’re boarder line negligent. We have a medication for a child that cannot be stopped without detrimental effects we cannot fill it early but we drop it off in advance to make sure it’s on hand, often it has to be ordered. At one point the pharmacist forgot to order it and no where in town had it. Today we go to portion out the medication for the week and realize he has half the amount the rx is written for, so now I need to count my son’s meds prior to leaving the pharmacy. This is how they handle a controlled substance?

Disappointed.
I called to discuss moving my prescriptions over from another pharmacy and talked to a girl there named Ashley and wow, what a rude woman. I’ve never experienced someone as seemingly unhappy with their job (life?) as she was. To call her unprofessional is an understatement here.
Rude, snippy, unfriendly… I could go on and on. I’m shocked someone like this is permitted to work there and sadly I know several other people in sharing this, that have had the same unfortunate experience. I’ll be taking my business elsewhere!

Excellent service. Have never been disappointed.

Clean fast and friendly. Easy to find products.

Zero point Zero for not calling me that the common prescription could not be filled as they had to order it.
I made a call in refill prescription and on the recorded message, they ask for your phone number and will contact you if there is any issue. The prescription was going to be ready about 6 hours later.
I did not go into town that day and went the following. After a long wait with the pill poppers ahead of me, it was my turn! WOOHOO!
They did not have it ready. They went on and told me it had been ordered and may be in the next day. I told them that was not right, why did they not call me the day before? They told me they could call in the prescription to another pharmacy of my choice.
If you ever had a prescription filled it takes from a ½ day to a full day!
Here it is 4:30 PM and I was heading out of town the next day!
After a few more minutes, a miracle happened and they had my prescription filled.
Luckily I have only had antibiotics once in 30 years and rarely have to get any other type of prescription filled.
All I know is next time, I will use another pharmacy.

Any time that the pharmacists know my name, it’s pretty awesome to come in and not even have to say «I’m so and so, picking up for so and so». They just say, «Hey, Alexa!» (not because I take a lot of drugs., I just get strep throat 2 – 3 times a year because I work with sick kids for 70% of my work week… but I also have a rather unique Alsatian last name, so that helps with the recognition factor). But even if my last name were Brown, I think they would still try to learn my name. That’s how great this place is. You pretty much feel like Norm on Cheers.
This Rite Aid is clean, friendly and never crazy busy, so I love it and will drive well out of my way to use it. I have never felt so taken care of in a pharmacy. Way to go, Rite Aid.