The UPS Store

As someone who has moved many times over the years, lived in many different places around the country, I knew, when I got a box here at the 10 645 N. Oracle location, that I’d want a UPS store purely from past experience at other locations.
Today is exactly 1 year since I first moved to Oro Valley, and it’s time for me to move on — I get to do that since I work from home and have the blessing to afford it. I only say this to show that I’ve been a customer a full year, and relying on the staff there for all my day to day mailing needs.
And I haven’t met or dealt with anyone more professional, respectful and helpful.
The convenience of this location was perfect. And the quality of my experience is just one where I can highly recommend the location and the team that made my experience what it is.

I’m sorry, but perhaps my expectations were too high. I have a UPS business account, and love their shipping services and customer service. So I expected to find that same level of service in the store. Since this is franchised I believe, my review can’t be expected to apply to any other location. But this one? They would not allow me to ship using my own account number. What? I had to pay full price, no discount for being a UPS customer. In essence they didn’t want my business. They charged me the same for a 7 lb package as an 11 lb package, meaning they were going off of size not weight. They could have offered to provide a smaller or different size box to use to reduce the cost. This is what they do when you are at the AIM mail center I frequent. They suggest alternatives to save you money. To HELP you, the customer, get the best service and rates. Not so here, they seemingly just want to maximize their profit. They went so far as to tell me that NO UPS Store would let me use my account. Which isn’t true. At all. UPS wants small businesses to use the stores. So as far as service and helpfulness and all-​around making my life as a small business owner easier, they did not meet the standards. I hope they take this criticism in the spirit it is given and make some changes. Helping a customer be successful is the key to their own success overall. Instead, they are simply trying to maximize their margins on every transaction, doing the customer a great disservice.

I ship many high dollar audiophile stereo pieces. The manager and staff at this UPS store are experts at packing, friendly, and kind. I have not packed a single item since I started using this UPS store. The prices for packing and shipping can’t be beat and all of my items arrive in perfect condition

Wow. that’s all I have to say. Absolute WORST customer service ever! I shipped a pair of shoes from here and I told the girl I needed a box and to send it the least expensive trackable way. She charged me for the shipment and as I was about to leave I realized she was taping the shoebox up with the label on it. I asked her if she was going to put it in a box and she said no, it would be fine. I left feeling super uneasy about it since I’ve never seen anything shipped in the original box. Anything could have happened to the shoes! Despite my husband urging me to go back to have it shipped correctly I decided against it. Over a week later I still hadn’t got the refund (and somehow managed to lose the receipt) so I call the location. I was on the phone for a half hour while they tried to locate the transaction. After finally finding it, they tell me that the tracking number would have been on the bottom of the receipt on a sticker. I KNEW this wasn’t done but couldn’t find the receipt to prove it. After searching high and low, just to prove them wrong, I found it. I took it in that same night to be sure that I was able to speak to the same woman I spoke with on the phone. Sure enough, no tracking number was added. All throughout the phone call the woman made sure to tell me that she didn’t feel as though it was their fault, that I should keep my receipt. I told her I’m usually on top of things like that but with my wedding and an injury in the past couple weeks, it just wasn’t at the forefront of my mind. Amazing customer service that is, blaming your paying customer multiple times. While in the office she also told me that the girl who rang me up was let go because she’d made too many errors… this was after previously promising me that the girl would have done her job right because that’s the way she was trained. Also, upon asking what would happen if my package was lost, I was told it would just be my loss (!!!) They said they’d work with USPS to locate the package but that was just a line of bullarky because without a tracking number, that’s never going to happen. Long story short, save your time, money, and frustration and take your package to a location that knows what they’re doing because this place clearly has no clue and has absolutely NO customer service skills what-​so-​ever. Never again.

Bags of peanuts are only $ 3.59 and don’t forget they will pack your boxes for you if you are in a hurry.