Panera Bread

I think they may have some staffing issues. I went through the drive through around 5 pm on a Thursday night and ordered two sandwiches. The voice on the speaker informed me I would receive my total at the window. Ok. I pulled up to the window and no one was there, inside seemed dark, window closed. After 3 minutes, someone finally walked up to the window, tossed my bag with my sandwiches on the counter and proceeded to ring in my order into the register. Once completed, then she greets me with «that will me $ 17.89…» I suppose the courtesy could have been worse since it appeared she was the only employee performing each position but the sandwiches also appeared slapped together and in disarray. Very dissappointed.

Aside from having to take out a second mortgage to eat here, the food’s really good! This is a treat for us because they’re overpriced, but when we go, we love it. We also hit up the drive-​thru because 1) we’re hermits and 2) we have a loud child who would no doubt ruin everyone’s good time. The people manning the drive-​thru are always friendly.

I actually really love Panera bread. I was just really turned off by their customer service and the last time I went was the tip of the ice berg.
I’ve been through their drive through a total of 3 times and every time there is no one in line but it takes quite a while for anyone to come to the window or for your food to come out.
I stil thought going there was worth it until I went about a week ago. I was exhausted and wanted «REAL FOOD» So I went there. There was NO ONE in line. I ordered the Chicken Frontega Panini and their Tortollini pasta. The girl on the intercom asked me if I wanted chicken which I responded with a no.
I was on the phone with my mom from the time I made the order until anyone came to the window. Which is how I KNOW FOR FACT that it took 10 minutes for anyone to even show their face for me pay. Like literally I saw no one.
I drive all the way home and when I open my bag there is a half bitten piece of bread thrown in my bag and there are 3 pieces of gnarly, half raw looking chicken thrown in my tortollin pasta. I couldn’t believe it. I wanted to throw up.
I emailed management and they told me someone would call me to rectify the situation. I’m not sure if they’ve called but my voicemail sure isn’t too full for voicemails.
I have pictures but for some reason can’t find a way to post them on here.

The Thai Soup Bowl was poorly prepared with the veggies completely overcooked, being a greenish brown. It looked like a soup form a cheap buffet. The bowl also was only about half full. And that’s a $ 9 soup.

This location is wonderful I used them for my Christmas catering. I’m a marketing manager of a local business and contacted their catering manager Kayla about putting together 9 custom pastry towers to give to my customers as a thank you gifts for the holidays. Kayla was wonderful and helpful I met with her beforehand to drop off stationary, pens, and other logo printed items with your companies information on them that she incorporated in with Panera’s gift towers. The prices were competitive with other businesses offering holiday baked good baskets. Kayla offered me a variety of different options and worked within the budget that I had set. She called two days before to confirm my order and processed payment quickly. She had everything wrapped and ready for pick up the day that my order was promised. All of the towers were bagged and packed with silverware and plates. After dropping the towers off to my customers they are very pleased with what they had received stating that the coffee cake and the mini cookies were amazing. I was very pleased to hear that everything was fresh and baked with care. We will definitely be using this Panera location again for our catering needs. The service was amazing and the product was well worth the money.

I love Panera Bread for all occasions but mostly when following a low calorie diet. Today I decided to eat there with my daughter. The food was excellent however I decided to get the hibiscus seasonal tea, unsweetened. I looked in their menu and it said the seasonal teas were zero calories. I decided to double check with the hostess/​dinner room gal and she came back to inform me that it did have calories but they did not know how many. It was a little frustrating since I read something else and they seem to list calories for most everything else but did not know about the tea.

They have many delicious muffins. The people at the drive up window are very friendly. I love their tomato soup and grilled cheese combo.

I was kind of skeptical of eating here after looking at the reviews, but was glad I did. I came at breakfast and ordered a sausage, egg, and cheese sandwich with coffee. I admit the restaurant was not packed and I was a little surprised being Saturday morning. My order was taken and I was served in a timely manner. The sandwich was hot and freshly made. Altogether, a pleasant experience. I even ordered a cinnamon roll from their baked goods and it was a hard decision to make given all the items looked tempting. I definitely will be back

Very expensive for the extremely small portions. I got the Turkey avocado BLT and it was nearly $ 9. While it tasted ok, it was probably the smallest FULL sandwich I’ve ever seen.
The rest of the family was disappointed with their portion sizes as well. One of my son’s got the bbq chicken flatbread. It was mostly spinach and just a couple pieces of chicken. He was disappointed.
We won’t be back. Instead we’ll drive a little further down the road to Beyond Bread where you can get a quality sandwich at a decent price. as well as a reasonable portion size.

Given the lack of dining options in Oro Valley we find ourselves at this Panera at least once a week. Food is good, service is good, healthy options, and nice selection of items on the kid’s menu. Very good!

This particular location is great. I went during the lunch rush and was very impressed with the staff. They are like a well-​oiled machine! The manager stood at the pick up window and double checked every order and greeted customers. This is one of my favorite chain restaurants. I most enjoy the Asian chicken salad (fresh leaf lettuce, cilantro, almond slivers, chicken and wonton crisps with a sweet & tangy vinaigrette). The Mac and cheese is a bowl of carb-​y joy and the creamy tomato is my favorite soup.

Our family has been by this panera several times for lunch & dinner. Be careful in the drive-​through as the order seems to come back incorrect about 25% of the time.
Went to breakfast (indoor) last Sunday. Cup of mocha came with side of avocado and tomato :(
Outside of cup was so dirty that it was surprising no one noticed.
Sent back & finally brought to me after we finished breakfast. No offer to Comp.
I will say that most of the people working there are very nice but one of the managers can be a pill.
We’ve been back several times because the food is really good (& aren’t a lot of choices Oro Valley). Will amend our review if experience improves.

First visit. Messed up my order. This will also be my last visit. Too bad, we need more good restaurants in OV.

Sandwich tasted old. Soup, I ordered a BOWL of chili soup. Got a cup sized container. Too expensive. First time visit. And last. Won’t recommend I’ll continue ubmy business at baggins.

This location is a hot mess! Every single time I get something through the drive through it is incorrect. On Friday evening I ordered items from the drive thru including deserts and sandwiches. I didn’t check anything but to make sure there were the items in the main bag. The order was screwed up! I called the manager and he agreed to refund me if I came back in. Unfortunately I live a significant distance from there. When I went back in 2 days later on my own time, with a reciept, to get a refund the manager offered to just replace the items that they were missing on Friday night. Mind you it’s 10 a.m. In the morning and she wanted to give me a sandwich instead of refund me my money of all the missing item after I drove my butt all the way back… no sorry, no here is a scone, no nothing… If you decide to make the horrible decision to have a meal at this location, make sure you look over all of your items in detail before pulling away. Trust me you will end up disappointed.

Great place for lunch. They have an online ordering system and even a drive thru which is handy. Came in at noon and the line went pretty fast. The lady at the counter was nice and friendly. Everythings looks and tastes fresh. Ordered the Fontina Grilled Cheese and Broccoli Cheddar on the pick 2 menu a cupcake and a pellwgrino for under 10 dollars. Not bad for the area.

Very nice, clean and very helpful staff. The water station is in the back, which is a bit strange. I will definitely be back.

Terrible!
I was so excited about having a Panera Bread open up less than 2 miles down the street from me!
…until my partner and I ate there the other day.
It was 10:30 am and we were out shopping and decided to have a meal. We chose Panera.
I ordered the turkey sausage, egg white, & spinach power sandwich ($ 4.39) and my guy ordered the Sourhwestern Chicken Flatbread sandwich ($ 7.59) which also came with chips.
The sprouted grain bagel my sandwich came on was amazing! Chewy and crispy at the same time… this was its only merit. The egg white was rubbery, there was one… ONE spinach leaf on it and one thin, anemic looking tomato slice. And I’d honestly forgotten about the turkey sausage as I never tasted it and didn’t think about it until I was taking my last two bites.
My guys flatbread was equally devoid of filling. He ordered it because of the black bean hummus that is supposed to come on it… of which there was none. I own and run a fermented hummus company… there really wasn’t any on the flatbread. Matter-​of-​fact, there wasn’t much of anything of his sandwich. But hey! The chips were good!
Our iced teas were also good… refreshing and fresh tasting. At $ 1.89 each for the regular size (you DO get refills if you eat in) they had better be.
I don’t ask for much when I eat out, which isn’t often. I simply ask for fresh food, a reasonable portion of it for the price paid, and employees who are helpful and look like they enjoy their job.
This Panera has none of these qualities. Save your money and go to Beyond Bread at Ina & Oracle.

I have always liked Panera and I always made a point of going there at least one during our trips to CA but now I no longer have to go months in between visits!
So I am very happy the Oro Valley location opened up!
I am loving the fall butternut squash ravioli and wish it was on the permanent menu.
I know first hand how clean this restaurant is (daughter works there) and that is always a BIG PLUS in my book.
For a chain restaurant, you can count on food that is fresh and tasty and doesn’t seem like a chain restaurant. The bakery items are all so yummy — hard to choose my favorite but I would say either the snickerdoodle cookie or bear claw.

Tonight was our second visit for dinner. The food was good and so was the service. Between the 2 visits I have tried to order 3 different things for dinner only to be told they were out of what I wanted. Minus a star for that with it being at 4:30 before the dinner rush and not crowded.