Xtreme Bikes

I truly wanted to like this place. As a matter of fact, I had come to this shop for tires before they moved to this location, and I had a good experience then. When I realized that they had moved just a few miles from my house, I took my bike there for an oil leak that the dealership «couldn’t reproduce» (translation: we didn’t try).
So I brought it in to Xtreme Bikes and told them, while they were at it, to do a 10k mile tuneup on it. Possibly sensing the doubt in my mind, he told me not to worry, several men in his shop including himself were Suzuki certified technicians.
I paid up front for the parts (spark plugs, air filters, and a new battery I needed) because they said they had had trouble with people getting hundreds of dollars in parts and never picking them up.
I told them this was my only method of transportation — the car I had at the time was out of commission. They said no problem, it’ll be a couple of days for the parts to arrive and the work done.
Well, the first surprise came when I didn’t hear from them on the day it was supposed to be ready. I called, they said it might be another day or two. Fine, but it’s a 2.5 mile walk from my house to the nearest bus station, and that’s getting old. So I call back later, and apparently they had only ordered one spark plug («I thought they were sold in pairs» he said). But they wouldn’t order the second one until I came in and paid for it, so I had to walk about 4 miles from work to the shop to pay for a stupid spark plug, and then walk home about another 4 miles.
Delays, more delays until they got around to ordering the seal that they said was the cause of the oil leak. More delays until they actually put it in.
Guess how long it was from the time I dropped my bike off until the time I got it back?
8 weeks. For a tune-​up and to have a seal behind the shift shaft replaced.
And they charged me several hundred dollars in labor for that.
Oh and here’s the real kicker: the leak started up again the next day. I took it to different place and the leak was fixed in an hour, and cost me a few bucks.