Xterm Pest Managment

We’ve used this company since 2010 because of their environmental friendly treatment and no commitment to annual contract. The past 3 quarters, we have had no call, no shows for the appointed times and only excuses from the tech when he showed when we rescheduled. Barbara, the scheduler is the only friendly and considerate one. After the last rude customer treatment because we called and said that we had to leave and couldn’t wait (after 1 hour of appointment time and THEN 45 minutes of calling them and saying…“where is he?”) we’re looking for another company.

We have used xterm for a couple of years and liked one aspect– no contract pay as you go for only $ 65 every time they came out. Other than that service was horrible. They were consistently 2 – 3 hours late for every appointment and would not call to let you know. We always had to call and ask for status of the technician. The biggest problem was that each person that came out had a different explanation of their products and what should be used. Each person would state that the previous technician was incorrect. After recommending something they would not be able to treat the house because they happen to not have the product on their truck. When i called and emailed management about these problems I got no reply except for one lady who yelled at me and said she she was going to fire tge technician that didnt have all the products on the truck and then preceded to send that same technician again. Surprisingly, he recommended a product that he didnt have in the truck! They were the worst!

I have been using them for years and have been very happy with my experience so far with X Term Pest. I recently had a flea treatment done on a house inside and out and they where able to get rid of the problem immediately. I like the fact they use eco friendly products. (I want to kill the fleas not the dog!) They are priced very fairly. I recommend them highly!

This place should not even be considered a «company.» We paid for a flea spray on the inside and outside of our home. We got the inside treatment and we were told to reschedule for a second treatment for the outside in two weeks. We did as they instructed and over a month later we have no received the spray that we’ve already paid in full for.
Not only do they NOT come at the designated time that they tell us, but they don’t come at all and don’t call to reschedule. I’ve worked in customer service for six years and I have never experienced such discrepancies and/​or completion.
We have had to call Xterm ourselves to reschedule any appointment that was missed by their employee. Because they have no completed the outside treatment that we have already paid for and is over a month due/​late, I have already filed a complaint with the Better Business Bureau to inform them of such.
Don’t waste your time or money! They may never show and you’ll have wasted your money and won’t get it back!

Steer clear of this company! By far one of the worst companies I’ve ever had the displeasure of doing business with. Unprofessional, rude, and with incompetant technicians. Use anyone but them!

After calling around to all the major and many under-​the-​radar pest control companies, I turned to my trusty Unilocal and found Xterm Pest Management. They offered the best price out of everybody, the BEST customer service what-​other-​questions-​can-​I-​answer-​for-​you phone skills, and so we booked an appointment.
When we didn’t get anyone at the appointed hour on the appointed day, we called and said ‘uh, what happened?’. They apologized profusely, said that the tech with our info had gone home sick early that day and please let us set another appointment for you and we’ll take off ten percent. Okay.
Tech showed promptly at the next set time, was thorough, did a great job, let us know that if we continue to see ants after a week’s time, give them a call back. The ants disappeared entirely for about 4 days and then started to make a comeback. We called Xterm back, set another appointment, they came back out at NO charge, the guy went all around again with the next strength up pest control product.
So far, we’re big fans of Xterm Pest Management and hope to be for some time!