Upgrade Resume

Found them online. They had a Groupon deal in the past and I had remembered (I did not buy a Groupon. I paid full price) The website has all the fancy emblems, examples and «guarantee» etc… I paid $ 75 through PayPal and waited for a confirmation. And waited. And waited. No confirmation. Not even an email. I then emailed them and asked if there was something I missed? They replied and said they need my voucher number??? What voucher number??? I replied and got no where. I am disputing the charge with PayPal. To be honest, I am very concerned about their services. I did not receive a confirmation email, voucher number, phone call or any email with instructions.
I do not have the time to chase after an unprofessional company to make me a professional resume.
Right off the bat I got a bad feeling and I was right. Save your money folks. Or do research about the company throughly.

Thank you for sharing your patience, talent, time, kindness and professionalism with me. If not for you I would not be a part of the 21^st century. I was blessed to have found you upon entering into my 2^nd career following an 18 year career in podiatry. I felt so out of touch and with patience and guidance I was eventually recreated on paper, this company was determined to make things right. It was a tedious task (for me) because I didn’t know who I was professionally and I was so out of touch but with the guidance and patience of Upgrade Resume I was professionally born again. Thank you! I can’t say that enough! –Dr. Gretchen H. Carter

As a senior in college, I received a gift for Upgrade Resume (btw… an awesome gift!) I am very excited and pleased with the overall resume service. My resume is professional, highlights my skills and work experience in a clear, concise and positive light (especially for someone soon to be entering the job market). It was a bit «complicated» to represent my experiences as a college student because I have completed three internships, had several key service/​volunteer appointments (= work experiences,) a part-​time job throughout college, and more to include in an entry-​level resume. Also, I am thankful that Upgrade Resume provides an opportunity for feedback and changes that might be needed. I received the resume in a reasonable time period; yet, I submitted the materials for the resume a month before I needed to use the resume.

Horrible experience. They promised two weeks, it’s been almost six. Hardly respond to emails requesting status and cite backlog. Never use them again. REquest to speak to a manager was ignored.

agree with the other one star review — they just delay and delay and delay to deliver the edited resume. It has been more than 3 weeks since they receive my resume. I know it’s summer time but please respect your customers if you still want to be in this business. I really regret to choose their service. I should also warn living social who should not work with this vendor.

If I could rate 0 stars, I would. I purchased a resume upgrade on Living Social. The company contacted me right away after I redeemed my voucher and gave me a completion date of 8 to 10 business days for a first draft. I waited and on the 11^th business day, I emailed their generic mailbox requesting my resume. I got back a sorry for the delay message, they’ll have something for me on Saturday. Since the 11^th business day was a Monday this new self imposed delivery date gave them 6 more days to get me a first draft. Well, the following Saturday came and went… still nothing. Not even a we missed it again, we’re sorry and here is a new date. Ridiculous and very, very unprofessional. I purchased their services because I am actively looking for a new job. So I need my resume! I have delayed applying for a few positions because I wanted to send the upgraded resume instead of the one I had been using. In today’s competitive job market you have to present yourself in the best possible light. Upgrade Resume either bit off more than they could chew with the Living Social offer or they are just a poorly managed and in effectual company. Whatever the case, I want my money back and nothing else to do with them.

Have been trying to updated my resume on my own for months with very little progress; it was just too overwhelming as I have varied career/​educational experiences, and I don’t have a specific job that I intend to apply for. The finished product is unlike anything I could have created on my own. I did not have any issue with the length of time it took to receive the finished product — I wasn’t in a very big hurry and I also took some time to provide the necessary documents to them. I now have a true narrative of my career and how it has progressed. Excited to start sending it out!