The Westin Orlando Universal Boulevard

Was a nice hotel with a really nice lobby and pool area. TV was a little small, but the room had a balcony, real nice bed, and great shower. Too bad it’s being converted to a timeshare!

This hotel sucks!
We reserved 3 rooms for our family after a wedding in FL and extended our stay to do the parks. Universal and Disney.
We arrived at 4:00 and were told our rooms were not ready yet, but would be in 30minutes. So we hit the pool and got coffee. An hour later we were still without rooms. Excuses of de-​feathering and cleaning were thrown at us. Finally one room was done, 2 ½ hours after checkin time.
We called the assistant manager Brian and got nothing but more excuses about a miscommunication between him and the housekeeping about de-​feathering. Several times we told them forget the feathers we will take the rooms.
Finally 3 hours later we had 3 rooms but one was a king instead of two queens. We left for dinner while that was fixed. As we left we talked to Jeffrey at the front desk. He offered us drink vouchers. I told him we were not big drinkers, and he made sure we knew they were good for soda too. Gee. 6 cokes for three rooms not ready and 3 hrs late with no explanation?!
We are checking out tomorrow and have had several issues with valet leaving our car running, not helping open our doors, but the kicker was we tried to use the voucher for a night cap of a White Russian and a Baileys, but were told the vouchers are only good on well drinks like rum and coke or vodka tonic etc.
We’re still here and waiting for someone to reach out and make it right.
Not so merry Xmas to all!

We parked up front and checked in. The valet guys were pleasant even though we chose to self-​park. The front desk girl was extremely pleasant, we got a room on the 12^th floor, she also gave us each a pass for a free drink at the bar which was a welcomed addition to our stay. We then used our door key to get into the parking garage just behind the hotel. The front lobby had a wonderful scent, it was spacious and clean, décor was beautiful, a lovely christmas tree glistened.
We were on the top floor and had a beautiful balcony view over the convention center. Our room had a kitchenette, dining and living area, nice spacious bathroom with shower-​tub combo, waterfall shower head, hand held shower head and subway tiles. Nice vanity with granite, makeup mirror, one sink, robe and hairdryer.
The bed was a King, with thick duvet and luscious pillows. The bed was sooo comfortable I didn’t want to get up, taking a long nap the first day and sleeping in the next day. The balcony was a great addition with two seats, great to sit and have morning coffee and watch the sky light up. The kitchette had a decent size fridge, overhead microwave, the coffee machine came with Starbucks coffee and 2 coffee cups as well as Tazo tea.
Overall such a wonderful stay, I wish it had been longer so we could take advantage of the great pool and tiki bar. We will definitely stay here again, as we usually stay at the Rosen Centre, but Westin is so much nicer and being tucked off International Dr. so much less traffic.

Solid hotel, comfortable beds, proper gym and recreational facilities. Love the scent when you come in. Hope they keep the friendly staff and attentive service when this switches over to a Hilton.

This peaceful, luxurious property is physically near to but psychologically far from the I-​drive zoo.
Like at most Westins, the service and décor here are better than at most 4-​star business oriented hotels. My only quibbles are that the Internet connection quality is dreadful at times (unacceptable at his level of hotel) and the $ 18 self park is poor value for the neighbourhood.
The breakfast buffet is a standout — no Marriott powdered eggs here!

Stayed here October 16^th and planning on leaving October 23, 2015. Cannot say enough about the 5 star service. Very good hotel with all the amenities you would expect at a Westin. But the people make all the difference. From the cleaning crew to the valet and the desk manager, pleasant, helpful, courteous, and go about and beyond to make your stay comfortable and pleasant. I have stayed in hotels all over the world and this stay was one of my favorite. Had a conference at the convention center. This is close to all the attractions but just off in a niche of its own, allowing a calm restive atmosphere after a very busy day. Loved it! Top notch! Well done Westin Orlando!

Love this hotel for a quick family getaway. Close to everything in I drive. Employees are always ready to help and really customer service oriented. Valet parking guys are awesome. I don’t mind paying for the extra money for this service. They always have my car park upfront when I needed. Thank you.

The Westin was pretty nice but I will say, their room service was BS.
We were there for a convention so it was great being so close. The rooms are nice. It’s your standard hotel.
I got room service one night though and they have all these hidden service charges. I got the steak, listed at $ 34 in the menu and then there is a 22% gratuity charge and $ 3.50 service charge. Ok fine, whatever. But then they bring the check and charged me $ 35 (not a big deal, just saying because it seems like they’ll get an extra dime wherever they can) and then in the receipt they say that the 22% charge is actually ANOTHER service charge and is not gratuity. The steak was definitely not THAT good and the extra charges were just annoying since they the gratuity charge is now a service charge.
The customer service there was hit or miss.

If you’re going to the convention center there’s no where closer, also about 10 minutes drive away from Universal Studios and Disney.
The pool is spectacular and spacious enough to accommodate lots of guests, with plenty of chairs and towels available. Wish the water would have been a little cooler to be refreshing but not sure there’s much you can do about that in the Florida sun.
We were upgraded to a suite that was very roomy and included everything we needed for a comfortable stay — even dishes, silverware and a microwave. The balcony was roomy and perfect for laying out and even though it overlooked the pool there was little problem with noise.
There was a problem with the wifi at the hotel going out, but they fixed it quickly even though it happened at around 10pm.
The restaurant downstairs is a little pricey but the food was good at both breakfast and dinner.
Room Tip: Even rooms facing the pool with be quiet at night. Try for an upgrade as the suites are great!
Green Features: The Green Choice policy works a little different here — if you elect it for one night they will automatically enroll you for all the nights of your stay. Be aware that you won’t get the room serviced unless you call and let them know you’ve changed your mind.

I had won this hotel from bidding on Priceline and I think I had a heck of a deal. Yes, there are additional charges such as the garage parking and the «facility charge» but I was kind of expecting that since Orlando IS a tourist town and and you could always check with the hotel whether or not a resort fee is applicable (well, unless you don’t know where you’re going to stay if you’re bidding on Priceline). But for future references, you can always go to
to check what kind of rates you can expect to pay. You can see the extra charges for this hotel at
.
I was given a room with two queen beds on the «Starwood Preferred Guests» floor. Not sure if the rooms on the preferred floors are better than the others, but I was happy with my room. Westin hotels feature heavenly beds in their rooms. These beds are comfortable as can be and I would know because I have one at home. The beds are clean and the room was clean. I was also given a couple of free cocktail tickets to be redeemed at the bar during my check-​in. How awesome is that? And remember, I didn’t book directly with the hotel but instead got it from Priceline. I was always under the impression that Priceline customers don’t receive the same level of customer service vs. full rate customers, but the Staff at Westin Orlando Universal sure proved me wrong.
They have a very nice sized pool, which I unfortunately didn’t have a chance to use. But it sure would have been nice to be able to lay out in the sun by the pool. The fitness facility wasn’t too bad. They had some really nice treadmills, dumbbells up to 50 lbs, and one multi-​function machine. Not a complete fitness facility, but it would suffice for most.
I read another reviewer’s complain about expensive WiFi fee. However, I wasn’t charged for WiFi at all. Other than parking, resort fee, and tax; I didn’t have to pay for anything else.
If I were to get this hotel again during my next visit to Orlando, I think I’d be okay with it.

Well, this is one of the most pleasant hotels I have stayed in my whole travel life! ;) Now I can really say that aside from the quality of Westin Hotels, customer service is indeed on the top list!
They have a very nice restaurant– also great for cocktails and the menu was superb! The chef was very pleasant and always gives a personal touch.
I also got upgraded to a suite room which I normally don’t get from other Starwood hotels like Sheraton. Btw, their suite is quite superb!!! Clean, crisp scent, complete amenities and great view also! Location is also good, very near to the convention center and Universal! Not to worry because they have a shuttle ;)
All in all, it’s one of the best stays I ever had :)
#SPGLife

Not 4 star quality. plastic cups in the room… you can get the same plastic cup wrapped in plastic at motel 8. Rooms are all and dated. Hidden fees everywhere…18 bucks to self psrk. Greedy
Pool is nice. not huge but comfortable. Don’t be fooled if you go on priceline etc. They get you with the fees. It’s off the main drag
Asked for a late ck out of one hour… and the girl at the front desk told how about 1230?
There are about a gazillion rooms in orlando. pass this one by…

The Good: Nice, helpful staff, esp. the restaurant and housekeeping. (Retrieved my daughter’s Olaf from laundry that got taken with her change of sheets… thank you!) Convenient location for Universal Studios.
The Not So Good: Misleading gimmick on «Corner Suite» it’s an interior corner which is actually probably worse than a regular balcony because the bedroom feels claustrophobic and the view is non-​existent. Don’t pay a premium for these rooms. Come on, marketing people. Also, room had a musty, almost mildewy odor. Shower was dirty, moldy, deteriorating. No way this is a 4 star property and not up to what I expect of the Westin brand. Last, the hotel wasn’t at all busy but there was no acknowledgement of my Platinum status, no upgrade, nada,.which was too bad considering the musty, over-​hyped room. Oh well…
The Ugly:
When I checked out there were two bar charges billed to my room that weren’t mine. That’s not the bad part… when I asked to see the receipts, one had same last name but a different room number… and the other had no legible name and no room number… In other words, the hotel just put them on my room because they didn’t know where else to put them. Of course they removed them after the hassle of finding receipts, but that’s pretty lame IMHO.
All in all, not a good Westin experience.. and I’d stay somewhere else.

Not exactly a model for the Westin experience. This hotel is getting old and appears to be going down hill. The carpets are dirty and stained on the club floor. Service is not up to par, especially at the Bar. Bartenders are disgruntled and appear inexperienced. $ 15 mandatory facility charge for nothing of value is added to inflate your room charge — beware of this deceptive practice — it’s not even called a resort fee. Florida should have laws preventing this tourist trap tactic. Parking is outrageous at $ 25 bucks or you can self park for $ 18. This hotel should be embarrassed to charge for parking — it’s not in a city and has nothing close to it. Very strange — another trap.

I booked this hotel on
for almost half the price listed on the hotel’s website. I registered for the Starwood Points program on the way to the hotel, and was upgraded to a king suite at check in.
Clean, modern and a great rainfall shower. The bed was amazingly comfy.
The housekeeper did try to enter despite it being 9:45am (checkout is noon) and my having a do not disturb sign up, but was apologetic.
The pros:
Clean
Modern
Easy upgrade
microwave, fridge and kitchen in the suite
The cons:
Expensive daily wi-​fi fee
Expensive parking, even for self-​parking
Anything you can think of=fees

Very small room, overpriced and not very nice. Don’t be fooled by the Westin brand name. Skip the high price.

Holy Crap — what a pain in the ass hotel.
The walls in my room are dirty, they have bumps and bruises and mystery stains. The counter under the TV, where the ice bucket and the coffee maker both reside, was dirty and had rings on it when I checked in. Over the last four days it has not been cleaned once, rings and other stains persist. My «Heavenly Bed» is comfortable, although short-​sheeted. The wet, used washcloth from Friday is still in my shower on Sunday night. Some days you get two coffee packs, some days you get one.
Most of the staff at the bar are nice, except the one short-​haired brunette who won’t make a mojito and seems to piss off the rest of the team.
The internet — oh boy What a fucking nightmare. Perhaps I made the mistake of assuming a hotel near a world-​class convention center would be accommodating of business travelers. Nope. No desk, just a small round table with ONE outlet available next to it. Other outlets in the room are behind the bed, the nightstand and are switched. But best of all is the $ 14.95 per day fee. Not even in Washington D.C. have I paid this much for internet, much less for a mediocre connection that was completely offline one afternoon until the *outside vendor* sent over a «tech» to reboot the system (lame lame lame). The log-​on process is tedious, error-​laden and doesn’t recognize the password two of three attempts. Multiple devices? Might was well ask Snowden to get you the code, its a nightmare.
WORST.HOTEL.INTERNET.SERVICE.EVER.
Perhaps the people who want a nice getaway from business and be free of things like a clean room and reasonable internet access will enjoy this place. For me, never again.

Beautiful resort, we visited for my sisters graduation. It’s a charming resort. It has a great pool and nice amenities. The staff that we did interact with was kind and professional.

I love quality and consistency and that is certainly what the Westin offers. As soon as I approach the site I am greeted several times upon approaching the counter to check in. The facility itself is classic clean. My room is very spacious and comfortable. The beds are always amazing! I love how they now offer gym clothes and sneakers for only $ 5. Great way to keep the suitcase light. I will always come back to the Westin!

I stayed here on my weekend trip to universal studios and islands of adventure.
We arrived at the hotel and were confused, we had no idea what to do. There are no signs or anyone outside (besides valet) to tell you what your next move should be.
We got out of the car and slowly walked inside still in our confused state of mind. We were than greeted by two front desk personnel which made our check in very speedy. They proceeded to ask us «valet or self park? Valet is $ 24 and self park is $ 16» I wish I could’ve seen the look on my face. Ridiculous, but I digress.
The two front desk personnel told us we had a free upgrade to a one bedroom suite, cool! So we parked our own car and walked… and walked… and walked to our room. It was lovely, very spacious. I examined the room.
The curtains had a few stains on them, the table had a few water stains and glass stains on them. And when I opened the directory it had human snot in it… ugh yeah gross.
The following morning we called to see if the hotel provided shuttle to universal studios which is literally down the street. «No this is a corporate hotel» ugh… well alrighty then. Took our car and left.
All in all it is a very nice hotel, we didn’t spend much time in the room. Maybe this hotel is what you’re looking for, business trips and such. But for me, I won’t be going back.