The Summit At MetroWest

I really loved my apartment complex at first. Then a different management team took over. I’ve called corporate multiple times to report issues with the management here now and never received a call back. They are currently renovating the complex, and have refused to do anything for the current residents. Parking has become a nightmare to the point I almost get into a head on collision at least once a week. The staff could care less about the people that were here before them and that gave them the money to make renovations. I kept my review at 3 stars because the maintenance team is great and so are the neighbors but please be warned of the management, especially the woman at the front.

One star is still too much credit to give these people. Where do I start. Well when I was first signing my lease everyone was extremely friendly. Getting into my apartment is a different story. At first everything seemed fine, then a week later things start falling apart. Garbage disposal doesn’t work, water pressure is low, the dryer doesn’t work. So I figured this is normal, stuff like that happens all the time in apartments. Well «maintenance» will come and «repair» the errors but some how the same problems still occurred after they have been so called fixed. PARKING is also a living nightmare. One evening I was told by an employee to park in front of an empty garage because there were no parking spots. I woke up to my car towed. I paid $ 150 to get it out and of course the office won’t reimburse me. Then… I go to pick up a simple package from the leasing office and a worker is beyond disrespectful and does not want to give me my package because she is too busy at the moment and I need to come back. Not to mention their are kids who ring the door bell all night and run and spoke marijuana in the hallways. I will be breaking my lease and moving from that hell hole. I truly love apartments because it’s so convenient when there are repairs and utilities are cheaper. But after this I rather pay more for security and not bull crap.

I luv this place! Everyone is very friendly! N the staff is awesome!!!

The sales lady who toured me and signed me was kind. Never saw her again though.
I was a single mom and came home from working late night shifts and there would never be enough parking. I had to park far from my apartment and 2 buildings behind and walk through DARK unlit areas of the complex which was scary as a female with a little girl. I told the new leasing office lady and manager and they didn’t seem to care at all in fact they said if I even thought about parking closer in the fire lane then they would not be responsible for parking fees. This was strike 1 for me.
Later in the year I was here they hired an older blonde country woman as a sales person and she would constantly give me the mean eye. I went to drop off my rent on a Monday because they weren’t open on weekends which would have been on time so I greet her & I hand it to her inside an envelope and she said it will be a late fee with an attitude. I explained I always do this and she still smiled and was happy with a hidden agenda. After it took my roommate to come down and explain to her she took it and dropped it off in the dropbox and said thats the only way they honor the late fees when it comes to a weekend issue. She couldn’t have said that before? But because of whatever hate she had inside her she felt I had to walk back to my apartment up the stairs and walk back because of her ridiculous logic and attitude. This is a place where I lived and didn’t want problems but I felt so hurt by this kind of demeaning attitude. It’s like she didn’t want me to know their policy. That’s lying and discrimination.
My lease was coming to an end and I was thinking about staying another month had the rent continued to stay the same but I knew I was in for some trouble because the leasing agent and manager were always trying to fight someone. It wasn’t just with me. I noticed when I would be in the waiting room I would see the Manager talk bad about everyone who came in with a concern or maintenance issue and she would just argue and then talk bad about them in spanish and she didn’t know I understood. One time I felt bad because it was a hindu man who can barely speak english and he was so frustrated trying to tell them that his sink or toilet had problems but they acted like they couldn’t understand him and I felt compelled to speak up about it because you don’t belittle someone who has the right to maintenance repairs.
One night I heard a knock at the door. It was this blonde leasing lady she must have moved to the complex. I opened the door and without hesitation she said IS THIS YOURS? holding someone elses trash bag in MY FACE. I said no maam sorry you have the wrong apartment. She said someone else told her its mine. LOL? I said well then thats pretty valid? She wanted to argue I just let her take it out to my roommate which is my longtime guy friend and she had a different attitude with him. I swear it took everything inside of me not to slap her in the face with a dirty diaper inside her false garbage accusation. (My daughter was 6 she didnt use diapers). I dont care who you are or work for, there is a time and place for everything and a simple request letter or professional memo would have sufficed in this situation but you don’t go knocking on someones door at 11pm with a violent already assuming attitude. Again I was walking on eggshells because I wanted a secure home for my daughter and not disrupt her first year at Kinder at the school she was zoned for.
The last straw for me and making my final decision was when I saw Channel 2 news reporters in my complex. The next day we received a letter stating by law the complex had to let residents know that there was a robbery and 2 rapes that took place that week. And they wanted me and my daughter to walk alone at night because they couldn’t do their job and maintain parking??? I was so disgusted. I slept at my friends house because I was too scared to even come home. I felt like I had no voice and the leasing office was not there to look after us just their best interest. Thankfully this happened in February 2009 and my lease was ending in March 2009. My roommate and I paid our last months rent and we went one by one individually to let them know we would not be releasing. The leasing manager was upset only AT ME and said I gave her the information too late and would be fining me. I told her to do what she had to do and left and never came back. I was 22 at the time and it was my first renters experience. I would have been traumatized but I have lived in 2 different apartment complexes since then and they have been nothing but helpful, genuine, personable, and very kind.
I just checked my credit report and needless to say, that cuban hag still has it out for me (but not with my roommate?) with her stupid FINE she promised. I WIll be taking legal action soon!
I was never a nagging tenant but the lack of response and guidance from this establishment is UNACCEPTABLE. STAY AWAY!