TGI Friday’s

Was enjoying our meal until a little cockroach came to say hi to me on the table. I told my server who told a manager who asked if we wanted to move and of course we said yes. When we were moved, the manager asked if this is good and said he hopes we have a good rest of the night. Nothing else was taken care of no other apologies, no above average service, no offers to get us anything. We did stay to eat cause we were too hungry to be disgusted.
The «braised bbq beef tostadas» can barely be called tostadas. They use round tortilla chips.

To start off this restaurant is not very well managed. We sat the front for 15 minutes till someone greeted us. When we finally got to our table there were no kid menus and by the time we got them we had already ordered. Then we continued to wait for an hour passed to get our food which was extremely boring. The food it self was good but not worth waiting an hour. It wasn’t even that busy, I would understand if it was busy but they need to get it together. Aside from the food, the bathrooms were not clean, there was toilet paper on the ground, soap everywhere, just a disaster. I totally do not recommend.

Save yourself some money for breakfast and drive somewhere else. If you’re staying at the H I move on to eat elsewhere even with the kids eat free choice. Food is sparse. Drinks are not included and sevxie ice is poor. The place is old and run down. Not worth the $ 10.99

If Unilocal allowed zero stars, that would be my ranking for this tragedy of a dump.
My guess is that it’s connection to the Holiday Inn keeps this absolute hole in business.
On our trip to Universal, we stayed at H. I. and tried breakfast and dinner here.
Breakfast was a $ 10 buffet. It had lots of standard breakfast foods, biscuits and gravy, sausage, bacon, fruits, pastries, etc.
problems: what food that was actually on the buffet tasted awful. Several of the items weren’t sufficiently provided, like bacon. They never brought out enough for everyone eating.
Dinner was their regular menu, executed very poorly. My burger was cooked to about medium. Some dinner items arrived as appetizers. There were 2 decent items: chicken fingers & wedge salads. Those weren’t bad.
The even bigger problems are the execution.
This place is filthy. It smells like a carpeted and unwashed skating rink from the 1970s filled with sweaty sumo wrestlers. I’m not kidding. Truly disgusting.
Also, the staff is largely terrible. Disinterested at least, and probably understaffed & overworked. This is likely a bi-​product of poor management.
I suspect our dinner server was coked-​up; completely unfocused, sweaty (and not from working hard) and generally scattered.
Skip this place and drive a mile or less up the road to one of the local non-​chain places. You won’t regret it.

This place is located just next to Universal Studios off the Holiday Inn hotel.
It is somewhat dated and could use a major makup… Specially the restrooms…
As for service, we had a great lady «Toya» who did great… Food, average… Burgers are as average as can be… Potato skins, AVOID… Nothing to what they used to be…
The spinach dip is ok…
All in all this place is considered for me a super fast food place now!

Service was terrible food is terrible. The waitress were rude. I will never ever go to any TGIF again

This is probably one of my favorite TGI Fridays location! I always sit at the bar and they have great service and awesome staff. Not to mention the food is always amazing.
The staff have a great personality and the bar tenders are all great! My favorite is Kristin. She always ends up serving my drinks and food when we come and is so fast! I also seen someone there doing a little show with the bottles which was kind of cool. Either way this location is entertaining and my experience has always been great. Thanks Kristin!
I recommend the Jack Sliders and an ice cold beer at the bar!

I love Fridays very much. Red stripe loyalty member and all. I find the atmosphere fun, great food and up until I visited this location I thought they had great prices and good service.
I walked into Friday’s around 8pm sat at the bar area and waited about 6 mins or so before someone brought a menu and said they would send a server over. Each interaction with the server had to be at least 10 mins apart. Ask for a drink, wait 10 mins to get it. Ask to come back in a min till I figure out what I want meant come back in 10 mins. Sit with an empty class for 10 mins then wait another 10 for the next one as you see it sitting on the bar.
The food was great. No complaints there. Price of the food was great. But when I got my bill I was shocked. I had 2 whiskey doubles full price and one at happy hr for a total of $ 34.00. Average out that is over $ 11.00 a glass for a well whiskey! I understand that this is across from a theme park but said park charges less than that for a double.
The manager was no help and offered little to no condolences stating I don’t make the prices. Not given more than a 1800 number which I was told I’d be bounced around anyway.
Less than satisfied.

I’m surprised this local doesn’t have more stars. Location is great. Right next to the hotel we always stay at so its very convenient. Also very close to universal studios as well. The food is always good. Friday’s Cobb salad is my favorite. Buffalo chicken is good as well. Drinks were good. We ate dinner twice here while vacationing and I took away one star only because our server the second night wasn’t nearly as attentive and personable as our server the first night.

I had the same experience as Andrew B. My food took over thirty minutes in a nearly empty restaurant, was wrong, the server never returned to check on us, no drinks, another twenty minutes before I had to go to the bar section to request my check. Without hyperbole, the worst server I’ve ever had.
As far as the food, I can’t comment. I didn’t even get to eat.

I wish I could give this location more stars. Unfortunately, too much was overlooked here.
1.) Cook time was exceptionally long for the place nearly being empty. It took well beyond the completion of our appetizer for our meals to arrive.
2.) One order was wrong, and one was missing an item. Our server took such a long time to return that our main course was half completed when we were able to point it out.
3.) We never received a refill on our beverages.
4.) We had to flag down the host to retrieve our server when we wanted our check. Normally, we are very patient and understanding, however the restaurant only had four tables seated.

They are attached to the Holiday Inn across from Universal, and so they are pretty much guaranteed business from that crowd, especially for the $ 10 breakfast buffet that people will take advantage of before a day at the park. The world’s most disaffected hostess led us to a table, sort of, and about 5 minutes later a guy brought us some water and told us to help ourselves to the buffet. We had to go find our own silverware. The buffet was OK, I guess, but there weren’t a whole lot of options. I will say the eggs with peppers and onions were very good. The bagels were soggy though, somehow. Eventually we paid our check and left, and I realized that none of that mattered, really, because like I said, you don’t have to try much when you have a hotel bringing in hundreds of potential customers every day. You will get business regardless.

Always love going to this Friday’s drinks are always awesome and food always comes out on time the bartenders at this Fridays are great always checking on you and making the drinks really good!!!

TERRIBLE customer service. At breakfast, I literally finished an ENTIRE plate of food before I was ever given a drink. Unacceptable.

TGI Fridays. As Americana as any place can be. I enjoy Fridays. The food is good, the atmosphere is pleasant. And they’re located just about everywhere. That said, this particular location was not up to par.
We arrive at the location around 8:30pm. The host area is a bit disorganized. I believe the main host was away for a bit and the hostesses left weren’t sure of what to do. Regardless, they’re able to find a nice table.
We’re seated, and it feels like forever before our waitresses came by. We order our drinks and after a another little while we order our food. I’ll have a Jack Daniel’s Flat Iron, medium rare, mashed potatoes, and mac & cheese. She’s repeats back, I confirm, she repeats it again after taking all the orders, I confirm again. Awesome.
After a very long while our waitress comes by and tells us our food will be out shortly. The food finally comes out (well most of it, someone in our party was overlooked). I taste the mashed potatoes, not bad. I taste the mac & cheese, that’ll do. I cut into my steak and it’s grey. Not cool. I look across the table and see the other person in our group who ordered the same thing has a nice piece of reddish pink meat. They switched our steaks. Damn. Now, I prefer not to fuss at restaurants, so I would have just swapped plates, but she informed me that it was a bit burnt on the outside. Pity.
We advise the waitress and she apologizes and goes off to order new steaks. Around this time they also bring the dish they forgot. Yay. The rest of our party begins eating (don’t wait for us, might be a while). After another long while, our steaks are back. Cut into it, yeah, that’s not medium rare, but I’m hungry and don’t feel like waiting another thirty minutes. The steak was a medium, at best, closer to medium well. Shame.
I pretty much devour my food (I was hungry when we got here, starving now). There was a birthday in our group, so we ordered dessert, a brownie obsession. Another wait later, it arrives and its gets eaten (actually pretty tasty).
As we’re paying I notice the time. It’s a bit past 10:30pm. 2 hours spent on an unsatisfactory meal (more actually because it was a bit past 11:00pm by the time we got outside). I love wasting time, since I have so much of it. Score.
I cannot in good conscience recommend this location. Feel free to go, but be advised, you could be there a while.

It’s a Fridays. Nothing special. Typical for the franchise. Food is fair. Drinks are usually consistent. Customer service is average with the exception of a few wait staff members who are extra personable and interactive. Not great, but solid.

Came here on a Friday night for dinner with 5 other people, it took the server at least 15 minutes to get the water, and we waited at least an hr for our food. I understand that it was a Friday night, but it’s ridiculous how one of my friends has to go find the server to ask for the bill. The waitress barely checked on our table. Over all I was annoyed and disappointed becuz it took them FOREVER to serve the food and get the bill.
Came again on Monday for lunch becuz others places weren’t open and it’s the closest restaurant from our hotel so my friends and I decided to give it another try. Walked into the restaurant, it was almost empty, receptions took us to our table, server took our order, even on a Monday lunch time it took them at least 30 minutes to get the food, and at least 15 minutes for the bills.
COME IF YOU HAVE A LOT OF TIME TO KILL

I went here three days ago. Sat by the bar so I would get my food faster the waitress took forever to come get our order and once we ordered it took forever for us to get it we ordered potstickers which are my favorite and they tasted amazing. we also ordered Jack Daniels burger it was delicious however the wings that we ordered the boneless mild sauce wings were absolutely disgusting. I do not recommend you to order wings from here there was a buffalo wild wings across from this place that’s why I kind a craved it but it was just bad. Area is good because there’s also Panera bread so you could try all three restaurants at once if you wanted to try different things LOL I would have given a five star too desperate because of the slow speed of the waitress and also the wings I’m being generous enough and only taking one star off.

Seen the negative reviews and was worried, but after eating here for three nights in a row (traveling for out of town work) the staff have all been Friendly and helpful.
Food has been the normal TGIF’s one would find at any of their locations, which satisfies my travel needs. Next time I am in town for work, I will be stopping back by.

Been here so many times I can’t believe I havent lwft a review yet. I go to many Friday’s and most of the time its a great experience!
For this location it has always been a good time. They are a busier location because its in a tourist area and right next to universal but they have good staff on hand and are scheduled adequately.
We always sit in the bar area and take advantage of the specials. Everyonce in a while they have a DJ which is good if its slow but if not good luck finding a seat!
Foods always on point. If there are any mishaps which is rare it gets fixed and we always see a manager.
Having been in food service industry thats the way it should be… awesome service.
Can’t recall my server’s names but just about all of them are great and can always handle plenty of tables. Don’t forget to take care of your servers Unilocalers!!!
Tonight my server was James T… guess kitchen was backed up so item never came. Which worked out because we were full. But the manager offered a free app and of course my gf couldnt deny it. Overall awesome service will keep us coming back.