While I cannot rave enough about the food(it was fantastic!) I experienced such disappointing service that I honestly cannot recommend this place. Our server, Cindee, was terrible. It was interesting that she had a trainee who was actually very attentive and helpful which helped a little. Main server basically neglected our table so that we had to prompt her to bring us additional beverages, a box and the check. She apologized a few times but the icing on the cake was at the end after she ran our credit card, she didn’t have enough guts to come back out to us to thank us for coming in or apologize for the overall experience– she had the trainee do it. That was incredibly disrespectful and appalling. I wouldn’t return here just for the basis of service alone, which is disappointing as the hostesses were wonderfully pleasant and food was great as previously noted. Sad for Disney who is known for service, and I have experienced at other resort restaurants.
Adam M.
Classificação do local: 5 Hoboken, NJ
First night at the Disney. Stayed around hotel and ate at Shutters. It was perfect. I have two little kids who love steak. So the kids steak was perfect. Came with a cool build your own sundae. They loved it. The glowing Tinkerbell drink was a big hit also. The adult meals where great. I had the surf and turf. The coconut shrimp was perfect and the yuca mash was fantastic. They had asked about allergies at the start and brought a special menu for my mom. The chef even came out to work out her meal. Wow that’s service.
Michelle M.
Classificação do local: 5 Oceanside, San Diego, CA
After reading some poor reviews we decided we had to give Shutters a try for ourself. So glad we did, the service was fantastic and the food was even better! I highly recommend the Shutters salad with the fried avocado the dressing was delicious. Our waitress recommended the wing appetizer so yummy and sweet with just a little kick. Our son loved his ice cream sundae! We would definitely eat here again!
Annie T.
Kingston, NY
Service was slow– we had to wait 30 minutes even though we had a reservation. Note that you typically will have to wait a little for your reservation, this was our longest wait at any of the Disney World restaurants. Our waitress was inattentive and not very personable. The food was not good — dry crab cakes and our steak was over-cooked and very charred. Skip this place!