Sheraton Vistana Villages Resort Villas, I-Drive/Orlando

This place looks nice but looks are deceiving. My experience here was not worth the money. There are no ice machines and the fridge and AC in my room did not work. When I call to have someone check it out, no one ever showed. I should have just stayed at a La Quinta or something and saved myself $ 100 a night. Granted I wont be staying here again.

The good:
+Their villas are essentially a home-​away-​from-​home which was a wonderful surprise since we were expecting a typical hotel. My personal god-​send favorite was the personal washer and dryer that’s free with every load.
Other amenities include a kitchen with a stove top & dishwasher, plates, pans, eating and cooking utensils. Full size fridge. Dining table +couch + 2 TV’s.
+They give you 1 mini powder laundry packet, 2 starbucks coffee packets, mini dish washing detergent, and all the usual shower amenities (lotion + shampoo + conditioner + bar of soap).
+No issues with their wifi
+Personal balcony included that’s netted to prevent bugs + table & chairs
+Unless you hang a ‘do not disturb’ sign outside your door, house keeping will come everyday. Did a great job, no issues, restocked all shower amenities if they were used without question.
+Large pool, 3 in total included in this village. Water was fairly warm despite it being a cool February.
+The Village is ideal if you have a rental car. It covers extensive property and it has pretty stringent security for non-​guest vehicles.
The bad:
–The Disney shuttle was one of the biggest annoyances.
1. Their pick up and drop off point is always at Epcot. Unless you are traveling to Epcot, expect to add on at least another 30 mins to your schedule in order to arrive to a different Disney park.
It can take 1 hour to arrive to your desired park from this hotel since we’re the first to be picked up + there are 3 or so other hotels to pick up more guests from + once you arrive at Epcot you need to switch to another bus to get to said desired park.
2. The bus was never exactly on time. +/​-​10 – 20 mins. It’s chilly in February. low 50 – 60 at night.
3. There are signs in the bus encouraging you to tip the driver.
–The bus ride itself is complimentary, but it’s standard to tip the driver $ 1/​guest as a sign so boldly states in the front of every bus.
–I have a whole annoyance with the tipping system in America to begin with. It’s totally unnecessary for the driver to be begging us to tip them if they just increased our hotel fee to meet the $ 1/​ride expectation. Drivers will be happy to see a salary raise & guests like me will be happy not having to deal with cash. Not all guests tipped.
–It just seems petty… they’re not even giving any explanation during the trip about the parks, being inviting, or entertaining. They’re just doing their job as a driver.
4. Biggest take home lesson= if you plan on watching the Magic Kingdom fireworks @ 10pm, you will NOT be able to make the last evening shuttle that leaves at 10:30pm from… Epcot. It takes 1 hr to even travel from Magic Kingdom back to Epcot given you need to take a monorail OR a boat + added wait time from lines + waiting for other guests to load. Expect a $ 40 taxi ride from Magic Kingdom back to the hotel. Wisest choice is to drive in to Magic Kingdom if you have a car.
–TIME SHARE. TIME SHARE. TIME SHARE.
1. We didn’t even know what ‘time share’ was but was lured in by the complimentary $ 100 gift card. All the front desk lady said is they would be talking more about the hotel; we envisioned it to be more of an orientation. Every guest over 25 years old is eligible for the gift card if you attend a session. Biggest mistake of our trip. Wasted 2 hours with a persistent sales lady constantly pressuring you to purchase their ‘time share’ package. If you have problems saying no or being mean– you want to avoid this session at all costs.
2. They say it’s only a 90 minute session but ours was over 2 hours. In the end we didn’t even purchase a package. Total waste of time. By the 2 hour mark, we were only able to leave after my boyfriend lost it and started to be curt that we were DONE with their marketing campaign. Even after the marketing campaign was over, you’re also expected to do a survey with a manager regarding the sale’s performance AND even the manager was also trying to sell us a different travel package.
3. The honest truth is if you’re in your 20’s just starting out in your career and not married, time share is not for you. Now is not the time to be thinking about and pre-​paying for a life time worth of future vacations. There are better things to spend $ 2K on.
Overall the quality of our room was a solid 4 while the other amenities like transportation and experiences like time share made it a 3.

Outstanding! Staff at villages and sister site villas (I went to the wrong one at check in) were very nice and friendly. The staff I interacted with were those in welcome center, marketplace and maintenance. I came in late one evening and security was driving around, he waited to make sure I got to my building safely before leaving. Great location, close to Disney Springs and Sea World, clean and spacious accommodations. I definitely plan on staying there again.

Hotel was ok. But dirty rooms. We stayed one week at the hotel they gave us only one cleaning for a week. They did not even clean good. We requested some new towels and cleaning. They just replaced a couple towels and did not even clean good enough. Even all cheap hotels have cleaning once in a day but the Sheraton has not. Instead of staying at sheraton you guys can stay somewhere near disney with almost the same price

I stayed at this hotel for 10 days in october 2015. The hotel grounds are beautiful and the lobby is impressive. The check in process was quick and efficient and they accommodated my room requests. We stayed in the St. Augustine section in a 2 bdrm villa overlooking the pirate ship pool. The view was beautiful. The room was spacious, clean, beautiful and newly renovated. Noise was never an issue. The beds were extremely comfortable. My toddlers thoroughly enjoyed the pirate ship pool. We ordered room service one night. It came promptly and was delicious. The hotel is in a nice area convenient to grocery store, publix. It took us about 25 minutes to get to disney world from the hotel. My boys keep asking to go back to the pirate ship hotel.

One star because of customer service. Totally inept morons, beginning with the concierge that signed me in, Tia. She loves to talk, talk, talk, talk, talk… I had to keep myself from slapping her head to make her stop. I had several problems with the «upgraded» room I was given. Promised SPG starpoints for the inconveniences. Two months later and no points. Called a month after promise and Tia told me to call her back if I didn’t receive points. Called back several times for another month and nobody returned calls. Called management and they haven’t returned my calls. Finally, I called SPG customer service and now they promise I will see points within the week. We’ll see. The property itself is okay. I felt they applied some underhanded tactics at the «property review». High pressure sell job. The logic they use to sell is so deceptive that I can see how people get suckered into buying these time shares. I didn’t bite.
UPDATE:
To Byron D., I never said there was a resolution as I had to call the property several more times. I never said I truly enjoyed the property. These were your words, not mine. Your response confirms the ineptness of the persons working at that property. Try reading a review before you respond.

Nice place to have your vacation in, all what you need is here.

Tough to beat the deal at this Sheraton — $ 140/​night for a 2-​bedroom villa! Wowza!
The accommodations were nice, clean, and spacious. The pool was delightful. Staff was friendly and helpful.
When one of the TVs didn’t work, I called and within minutes had an engineer in the villa. He couldn’t fix it, so he called a coworker who joined us. When they still couldn’t fix it, without missing a beat they went and got a new TV, switching out the old one. Within 20 minutes the problem was fixed. They were both friendly the entire time, and we ended up having a nice conversation while they worked.
Housekeeping was great — when dishes were left in the sink, they washed them the next morning, even though we hadn’t planned for them to and would have done so ourselves. Those little extra touches really make the difference.
The shuttle to Disney was fine, but old and slow and ran very infrequently. We ended up using Über most of the time — cheap, on demand, and much more convenient.

Checked in on a Wednesday. Opted for housekeeping our 3 night stay. Thursday spent all day at universal with 2 kids. When we got back to our room about 11pm it looked like the exorcist had entered. The bed was spun 90 degrees and stripped of sheets. So I had to make the bed myself. There was no way I could spin it back because it was so heavy. The rest of the place was clean. Called the front desk the next morning and they said they’d take care of it. When we returned from another day at the park the bed was made but still sideways. I physically went to the front desk to see what was going on. Again, assured someone would correct it ASAP. Guess what? No one came. So today we are checking out. Still love to know wth went on because at check in the bed was in the correct position! Ashamed I own a timeshare with Sheraton right now. See photos

Beautiful!!! Can’t say enough nice things about the grounds and the people. Very clean and close to Disney and other attractions.

I have read some of the reviews on here with disbelief! We stayed here 23 Aug for 15 nights and had a fantastic time. We opted for the eco friendly maid service (every other day) and this worked fine. All consumables were topped up but to be fair, we never really used them as we’re not to tight to go and buy a bit of coffee, milk and shower items. I find it hard to believe people are moaning that they got no coffee — just buy some! Anyway, we had a 2 bed villa and couldn’t have been happier with it. We were in building 24, room 206 which was a fantastic location for the pool and also the main pool and restaurant. Check in was smooth and we were given a lift to the room. Pool was clean with more life guards than you can shake a stick at — all very friendly
We were asked to attend a time share meeting and offered $ 100 to do so but politely declined. We received no further requests after this.
We used the restaurant a couple of times and the food was pretty good with friendly service (lady behind the bar works her socks off). Not to bad a price. Market was well stocked with essentials and a little dearer than off site but hey ho, it was convenient and did pretty good sandwiches.
Overall we had a fantastic time here and wouldn’t hesitate to stay again. Great location, friendly staff and clean. We even managed to have a good laugh with the security guys — professional but courteous. P. s we had no problem with the WiFi

Stayed here 3yrs ago and thought this was the best place they exceeded our expectations then! We r here again and I can’t even tell u they exceeded them again to the next level! Came back on a promo email we have the best room overlooking the pool ! Service top notch Pia at the Links can’t tell u how awesome, and so always there like my own personal connoisseur !! Love love her! If u come here for a vaca u won’t be sorry !!! We will b back!! h

Will leave 3 stars simply because of accommodations.
Very quick: we stayed in building 16, room 505 and 506 (big fam).
1. first and foremost the WORST internet connection ever;
2. toilet at 506 had to be flushed several times for $!!t to go down;
3. roach at 506 kitchen;
4. kitchen ware is so cheap like they got it at a dollar store;
5. outlet covers are weak, actually come out from their place when I was just charging my phone;
6. customer service not responsive, had to call three times for them to come over to clean the place;
Ideally I would want to see bigger pools but at this point it is what it is. Not much stuff to do for kids. Just one fun pool with the ship and slide. Everything else is boring.
Next time would go to our other time share @ Orange Lake.

The pools are nice and the rooms are priced very well. A few things really made the stay only ok.
#1) When you reserve your room you are able to select a checkout time. They will not honor this. Checkout is at 10:00am regardless of any later time you may select.
#2) Staff will begin knocking on your door at 9:00am (an hour before checkout) to get you out of the room.
#3) The folks who clean the rooms use the luggage carts to move towels around at the same time that they are knocking on doors to get you to leave early. Frustrating to have to load the car up with multiple trips while I watched the staff use the luggage carts rather than housekeeping carts.
#4) Staff will try to pressure you into buying a timeshare at the property at check-​in, and then will call your room.
#5) The wifi is so slow that they shouldn’t even offer it. Don’t even bother trying to use their wifi unless you like webpages to load at about an hour per page.
Outside of these things the stay was great. My family didn’t have to deal with these issues other than our later checkout request not being honored and they loved it here. The kids pool even has lifeguards on duty.

Such a great resort! My toddler was IN LOVE with the pool (s) including but not limited to the one with a pirate ship slide especially for kids.
Not only do they have great customer service, they also have house keeping services available as needed (much needed for towels and other inside upkeep). If you elect to skip a day of house keeping they give you a $ 10 resort credit good for the restaurant, cabana or marketplace (I believe).
They also have outdoor bbq’s available for each building (came in handy!) and the marketplace in building _​_​was super convenient for those quick runs for something missing.
Didn’t mind spending days on the resort swimming and lounging vs fighting crowds at Disney!
Would definitely recommend and visit again.

This place is clean and in a good location. The many pools are great. The kids love it.
My complain is the locked Thermostat… It doesn’t go above 70°F. It gets REALLY HOT in here. Especially after cooking. The bedrooms have no fans, the only ceiling fan is in the living room, so the bedrooms get really hot at night. (Had to get up in the middle of the night to shower because of how hot it was)
Bring small fans with you, if you don’t like sleeping in Orlando heat.

I have mixed feelings about this place. I have to say this place is huge and bigger than I imagine as they have 30 buildings as some of them are time shares on some of them. The place was very nicer than I imagine and we took advantage of the pool and sauna. It can get busy however even at night time. We got a one bedroom suite which comes with a kitchen, washer and dryer which was nice. The maids do clean the dishes and give you a lot of lotion and small goodies. The room was clean too and definitely worth the price. The only problem was the dish washer was weak. But definitely lived up to my expectations and beyond as dishes as come with it. Oh yes no dryer sheets, but free detergent.
The bad is we checked in around 9 pm because our flight and shuttle came in a little late. The lady that checked us in was nice and friendly. Unfortunately our room was quite a hike and did not get any help getting to our room. It was on the other side of the resort and unless you have a car it is fine, but if you don’t, then it is around 15 minutes to building 12 to 15.
Now time for my comments for the shuttle service. The shuttle to Disney World is free. The shuttle will always pick you up at 8:30am, 9:30am. 10:30am and 12:30pm and drop you off at Epcot. If you go to the reservation desk, you can reserve you time and if it is full, you can always take your chances and go at that time. We notice the bus is usually half full and then they go to the other Vistana resort as well. So the total journey is usually a 30 minute ride. They have pick up times at Epcot as well. You do need to have a pass though so make sure you get one.
Okay now for Universal Studios and Seaworld, you have to buy your shuttle ticket. It is $ 11 dollars per person round trip and a straight up fee. Pickup time is at 8:45am to go to Universal Studios and Pickup time to return is 7:50pm. The good news is they pick you on time or they are a little late, however during the return, they are very late like 15 to 30 minutes late during the 3 days we ordered shuttle, you might as well try Über.
Overall, I would return to the Vistana Resorts. I wish they would have asked us how was our stay though.

Had a 2 bedroom villa in building 24 with a full kitchen plus washer and dryer. The standup shower in the master bath was huge and the jacuzzi tub was really very nice. The room was clean and stocked for the weeks worth of soap, shampoo, etc. The screened balcony was great for relaxing in the morning or after the afternoon at the pool. All 3 pools were nice, my son had a great time on the pirate ship and slide. The only pool with lifeguards was the pool with the pirate ship.
My only real complaint about the room itself was the lack of cable channels for kids. We didn’t spend a lot of time in the room but it would be nice to have something decent for my son to watch while we made breakfast, took showers, etc.
We will definitely be going back.

Good: washer, dryer, full kitchen, balcony, and pirate ship
Found 1 cockroach. no house keeping unless you order it, too big, rooms are nice, the large swimming pool and jackuzi are kind not 100% clean, but the other, towels are only exchanged with keys, customer service is mediocre.
After I booked my package and keep to hotel, discovered that I didn’t pay for house keeping! Who pays for house keeping in a hotel?!!
I don’t recommend this hotel. For cheaper price, you will get better rooms and service any where around here.

Très beaux complexe, tout confort idéal pour voyage en famille dans les parcs d’attractions, chambres spacieuses très propres

We are owners if timeshare at the Cancun Westin Lagunamar which is a Westin property and part of the Starwood program. We bought for the prestige and ability to book at other sheraton and Westin resorts.
Although we’ve never used our timeshare except some points for sheraton hotels, we plan to.
We actually bought this stay through our ownership special offers to come and stay at this resort for a few days and squeezed it in between business travel.
Very happy we did so far. The resort is huge and gorgeous. I don’t even know how many buildings much less how many condo units there are but it seems very private and we’ll run. We showed up at 11 and they checked us in early. Alex at the front desk gave me options of buildings (pool or private, low floor or high) We opted for high floor by pool and he gave us the perfect unit. We are in the larger premium one bedroom with full living room and kitchen with a great double entry bathroom. My bedroom has an awesome jacuzzi tub and there are 3 separate sinks. Very spacious and clean with tole flooring and great furnishings. The bed is comfortable and there is a starter pack for laundry, toilet oaoer, shampoos, and starbucks coffees and teas. Big lanai that is covered and screened. Tons of Palm trees on the property and hammocks and waterfalls.
I’ve found 2 pool areas so far as well as 2 gyms, one being very nice and updated with great machines.
Love the private gated guard shack entrance and tons of parking by each building. I would definitely come back. They maintain it well as I see nonstop maintenqnce, housekeeping and grounds keepers working.
Love sheraton and westin!

Schöné Anlage, super Maisonette-Whg!!!Sind mit 4 Personen untergebracht gewesen, eine sehr schöné Küche zur Selbstverpflegung, direkt hinter dem «Haus» BBQ Möglichkeiten, die auch viel genutzt werden, man kommt da in nette Gespräche mit den «Nachbarn», paar Bierchen schlürfen und nen Steak/​Burger genießen.
Das Frühstücksbuffet für 12Dollar ist nen Witz! Ich mag kein billiges Essen: Rührei, Speck, Würstchen, Kartoffeln… dann né kleine Auswahl aus Obst und Yoghurt…
Für nen Buffet war ich wirklich enttäuscht.
Logischerweise (Disneyworld, usw.) viele Familien mit kleinen Kindern vor Ort, also sollte man kinderfreundlich sein;-)
Der Service ist wie man es von Amerika kennt, freundlich und zuvorkommend.
Wir würden definitiv nochmal hier einchecken.