Royal Touch Dry Cleaners

Went to them with a few shirts nothing stained badly. One came back and they had to re-​do the collar… one other one was burnt by the cleaner. I spoke with them they wanted to refund me the $ 4.00 for an $ 60 shirt they ruined. They asked for another chance to fix it, i caved and they gave it back to me with bleach spilled on it.
Would never recommend.

So my dog got a little sick on the bed. Took the comforter to the dry cleaners. «Same day service comforters» is boasted on their sign. Perfect because I’m leaving for Italy the very next morning. I leave the comforter, the lady at the desk said it would be ready by 4pm and would cost 9.99 Okay.
4:30 rolls around and I go to pick it up. The (different) girl at the desk has no idea what is happening. She doesn’t know where my comforter is, but knows it isn’t ready. Great, I’m leaving the country for three months the next morning.
She explains that it will be ready on Wednesday so I ask for the comforter back since I can’t possibly pick it up on Wednesday from Europe. She calls someone on the phone, yells for a little bit, then says to come back by 7pm.
I get in my car and a stranger comes to my car trying to get my attention, as every girl knows, you don’t open the window for strange men in parking lots.
7pm — I walk in and the girl from 4pm is still there. Her and a man fold my comforter and bring it up to the front. The man is very rude to the girl working with him, like jaw dropping rude. The man tells me that it’s $ 40 for my comforter even though my slip said $ 9.99. I inquire why and he said that to was a down comforter and that costs more, and the girl in the morning didn’t know that.
Well I’m not paying $ 30 more on yet ANOTHER mistake by the girl this morning. After some back and forth, the man challenges me to find any store who will do same day comforter dry cleaning (even though his sign says his does). How rude! He proceeds to explain that he was the man in the parking lot earlier and that I was in fact rude to ignore him then.
WOMEN DO NOT OPEN WINDOWS FOR STRANGERS IN PARKING LOTS!
I didn’t know who he was and had never seen him before. Why would I?!
He charges me $ 20 for the quoted $ 9.99 and when I tell him that I won’t be back, he tells me that I will.
Uhm, I think not
What terrible customer service, I wish I could have recorded this encounter and posted it here!
DO NOT COME HERE